Susan Pernice Email & Phone Number

Baltimore, Maryland Area

• Ten years as manager of the Customer Care Program with Nielsen Norman Group, working directly with and supporting customers around the world with UX Certification, permissions, orders, Usability Week, employment and general inquiries.• Represent Nielsen Norman Group as the Intellectual Property Officer working to ensure that the company's copyrighted goods and materials are protected from violators. Review e-alerts, qualify violations, send out Official DMCA Take Down Notifications and follow up with violators by email, telephone and U.S. mail to ensure violations are take down and closed.• Actively copy editing numerous user experience reports, documentation and reports prior to publication. • Successfully recruited, screened and secured several thousand respondents from around the globe for private and client usability research studies.

Boston, Ma And Baltimore, Md

Greater New York City Area

Greater Boston Area

Cambridge, Ma