Susan Perumal Email & Phone Number

South Africa

I lead the Data Services Division at AlteramI work with a team of Data Scientists, Data Analysts, ETL Developers and Business Analysts on data projects.These projects range from resource augmentation for the client, migrating data from legacy systems, data cleansing, automating 3rd party data ingestion into existing databases or creating new databases.Leading project teams to successfully conclude projects

Manage the data migration team on an SAP implementation.Prepare presentations around data migration.Document the data migration approach and strategy.Liaise with the business Data Owners and SAP Stream Leads regarding the data migration templates per stream. Formulate the role of the Data Owners and Data Manager.Communicate with the various project stakeholders regarding data migration.Provide daily and weekly data migration status updates.Manage team travel and accommodation.Escalate noncompliance regarding data migration.Manage projects for the Municipal business unit.Elicitation of requirements for projects in all business units.Documenting business and functional requirements.

Midrand

Implementation of Payroll.

Sandton

Conducting and facilitating workshops. Documenting business and functional requirements in UML.Testing developed reports in accordance to specifications.

Bryanston

Leading, facilitating, implementation and execution of the design, installation and configuration of financial management information systems. Preparation and facilitating user acceptance testing and training. Documentation of operational implementation plans, troubleshooting guides, and configuration checklists. Leading and facilitating sessions with users of the system to elicit and gather user and functional requirements that are then documented in MS Word and Visio. Perform feasibility analysis on the suitability of the application on the South African market.Leading and providing direction to team members to deliver a task within the time lines of the project.Participating and project managing business process architecture and re-engineering for the Local Government sector.Performing and documenting gap analysis and recommending solutions to overcome these gaps.Participating and execution of change management.Research and recommendation of software solutions on the market.Identifying gaps in the current software and documenting requirements and specifications for feature development.Facilitation of JAD sessions.Documenting requirements.

I formulated strong relationships with the Pastel Channel Partner whilst I was an employee at Pastel. I earned the trust and respect of the Channel Partners and when I started my own consulting practice I sub-contracted for some of them. With my expert Pastel Partner knowledge I did the following:Install, configure, implement and train.Providing solutions and troubleshooting any problems experienced with the application. These range from technical problems to accounting queries and account reconciliations.Initiating and conducting “Project Kick-off” meetings with all stakeholders.Develop the project charter.Negotiate the rate of all disbursements.Compile and develop the project schedule.Manage resources on the project.Initiate and conduct project steer committee meetings.Manage and lead project delivery and compile closure reports.Project status and progress feedback to all stakeholders.Conflict resolution

Germiston

Lead and manage a team of 30 customer service agents and two Team Leaders. Amicable resolution of the customer complaints within the operating policies and procedures of the company.Meeting, maintaining and/or exceeding the agreed service levels. This was benchmarked at 80% daily.Management of staff attendance and leave.Evaluating and monitoring of staff performance and appraisal.Lead and execute staff recruitment. Management of day to day operations of the call centre.Presentation of the monthly reports on the team’s performance.Mentoring and developing staff.Conducting and facilitating team meetings.Attending management meetings.

Sandton

I fulfilled diverse roles listed below. Liaison between the Support, Development and Quality Control Departments. Software testing. Attend development meetings weekly.Gather and dcoument user requirements. Beta Project ManagerManaging and leading a Team of second line consultants.Compiled weekly reports to Development and Quality Control Departments.Handling and resolving escalated customer complaints.Re-engineered the Pastel Certified Installer Course.Created the sylabus and training material.Created the Pastel online Knowledge base and was resposnible for updating it.Was involved in providing the content and finalising the Computer Based Training content for the Pastel Installation CD\DVD.I was the original Author of the Pastel Technical Newsletter and later became the Editor.I fixed clients corrupt data. Used my basic SQL commands to fix data.I trained the team leaders and consultants on the application and datafixes.I was instrumental in organizing and conducting the year-end workshops to centre’s in Johannesburg, Cape Town and Durban.Responsible for the daily operations of the team and the department.Compiling surveys. These surveys were sent to clients to rate our service as well as to Channel Partners.Staff recruitment.Managed team performance.Managed team skill development.Coached and trained team on datafixes.Compiled weekly and monthly team performance reports.2nd and 3rd line support to support consultants and team leaders. Resolution of clients complaints on-site.Problem Analysis from clients.Supporting end-users by troubleshooting their problems.