Susan Presnol Email and Phone Number

Subject matter expert on eLearning content and associated technology. Responsible for guiding customers and prospects through the journey of finding the right content solution(s) for their business. Focused on working with new and existing large and complex organizations.

Led multiple business teams concurrently, for all projects start to end, to create a comprehensive, industry-leading, learning, and digital online program for oral health.LEARNING PROGRAM MANAGEMENTProduced a catalog of online learning modules with an automated continuing education (CE) credit (ADA CERP) process. Led production direction of a catalog of YouTube videos, including micro-learning modules, leader profiles, and whiteboard animations. Organized LIVE webinars, reaching up to 1000 participants per webinar. Established a live webinar module format to automate the CE certificate process for large user groups, which attained 12,000 webinar participants in a single year. Delivered public speaking in real-time, providing introductory and exit webinar information. Chaired project planning, content development and synthesis, training development and delivery, program marketing, and vendors. Facilitated new project impact evaluations, requirements gathering, and needs assessment sessions for stakeholders.DIGITAL PROGRAM MANAGEMENTSpearheaded the implementation of new visual design and corporate branding guidelines for the amalgamation of two websites to portray a new organization. Charted multi-year project to produce a one-of-a-kind, complex dashboard that managed 200 oral health provider clients simultaneously.Orchestrated website development from inception to become a leading voice portal for oral health professionals, averaging 30,000 views per month. Directly managed four distinct vendors of website development, instructional learning material design, video production, and graphic material creation.

Served as Business Interlock Training and Performance Support Developer for The Hartford financial services group, determining future state business procedures, new training tools and standards, and developer support. Fulfilled the role of Training and Performance Support Lead and Change Lead for Cushman & Wakefield commercial real estate services, devising and implementing PeopleSoft Financials training and performance aids, a communications strategy and a change impact assessment process. Acted as Training Lead and Change Management Consultant for Virginia Department of Transportation, overseeing project change plan, training curriculum and standards, and training of a revised financial system.• Rapidly gained expertise of clients’ new applications and established highly effective employee training programs.

• Made recommendations to implement new technical applications to various employee teams including training development, communication planning and ongoing support.• Conceptualized and delivered business readiness standards for 1200+ employees of the enterprise systems division, managing multiple concurrent learning projects with various teams simultaneously.• Developed and delivered a large variety on online learning manuals and technical training. Utilized screen-capture software (Oracle UPK, Adobe Captivate) to produce engaging learner content.

• Produced software application directives including state analysis, training content and delivery, project management, communications, and post-training assessments. • Streamlined an online training needs assessment process and developed multiple learning aids for instructors and participants in a five-day training course. • Instructed three to eight-week-long training courses in regional Hartford Property Insurance and Worker’s Compensation Offices. Orchestrated a highly successful LIVE country-wide online training program. Authored a 200-page user manual.

Responsible for the hardware and software support of the Boston office. Served as primary support for Audit function (350+). Held leadership role as Audit Technology Committee head charged with assessing technology needs, evaluating service delivery, and advising management on recommended technology to improve functional process and best practices. Established relationships with partners and staff at all levels. Served as project manager in the coordination of email communications, scheduling, and implementation of all laptop and software upgrades. Ordered and tracked computer peripherals, hardware and software ($500K to $1M annually). As team leader, addressed and resolved a variety of customer service issues, established service level agreements, and developed strategies for ensuring consistent delivery of responsive, effective customer support.