Susan R. Ralston - Chief Operations Officer
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Susan R. Ralston - Chief Operations Officer Email & Phone Number

Chief Operations Officer | Tower Federal Credit Union | Driving Transformation & Excellence | Executive Coach | ACC, PC at Tower Federal Credit Union
Location: Laurel, Maryland, United States 7 work roles 5 schools
1 work email found @oldpoint.com 2 phones found area 757 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email o****@oldpoint.com
Direct phone (757) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Chief Operations Officer | Tower Federal Credit Union | Driving Transformation & Excellence | Executive Coach | ACC, PC
Location
Laurel, Maryland, United States

Who is Susan R. Ralston - Chief Operations Officer? Overview

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Quick answer

Susan R. Ralston - Chief Operations Officer is listed as Chief Operations Officer | Tower Federal Credit Union | Driving Transformation & Excellence | Executive Coach | ACC, PC at Tower Federal Credit Union, based in Laurel, Maryland, United States. AeroLeads shows a work email signal at oldpoint.com, phone signal with area code 757, and a matched LinkedIn profile for Susan R. Ralston - Chief Operations Officer.

Susan R. Ralston - Chief Operations Officer previously worked as Chief Operations Officer at Tower Federal Credit Union and Executive Coach and Business Consultant (inactive) at Ralston Coaching And Consulting Llc. Susan R. Ralston - Chief Operations Officer holds Professional Coach Certification, Professional Coaching from Duquesne University Palumbo Donahue School Of Business.

Company email context

Email format at Tower Federal Credit Union

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*@oldpoint.com
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AeroLeads found 1 current-domain work email signal for Susan R. Ralston - Chief Operations Officer. Compare company email patterns before reaching out.

Profile bio

About Susan R. Ralston - Chief Operations Officer

I am a financial institution leader and executive coach with over 30 years of financial industry experience and two professional coaching credentials (ACC and PC). I serve as the Chief Operations Officer for Tower Federal Credit Union ($4.7B) where I provide strategic leadership and executive oversight to drive operational excellence and operational efficiencies across the organization. I am responsible for BSA/ fraud, deposit operations, facilities/administrative services, debit card operations and business continuity. I lead a high performing team focused on top notch member service while also ensuring proper risk mitigation and internal controls and use of best practices.My passion lies in fostering lasting positive engagements and impacts for our members, the Tower team and my colleagues. I leverage my financial institution knowledge and experience with my coaching skills to help the team stay focused on the most impactful activities that drive key company results while also honoring and supporting the individual team member's strengths and career goals.

Listed skills include Banking, Leadership, Loans, Finance, and 29 others.

Current workplace

Susan R. Ralston - Chief Operations Officer's current company

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Tower Federal Credit Union
Tower Federal Credit Union
Chief Operations Officer | Tower Federal Credit Union | Driving Transformation & Excellence | Executive Coach | ACC, PC
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7 roles

Susan R. Ralston - Chief Operations Officer work experience

A career timeline built from the work history available for this profile.

Chief Operations Officer

Current

Laurel, Maryland, US

  • Provided strategic direction and oversight for deposit operations, debit card operations, facilities/administrative services, and business continuity planning at Tower Federal Credit Union.
  • Partnered with business line leaders to drive a value-based and member-centric culture, focusing on business transformation and enhancing the overall member experience.
Apr 2024 - Present

Executive Coach And Business Consultant (Inactive)

Current
Ralston Coaching And Consulting Llc

I partner with senior executives and high potential leaders to determine specific, sustainable actions that can bring positive transformation. Drawing from my 20+ years as a bank CEO, I can identify with leaders’ challenges helping them stay focused on the most impactful activities that drive key results. I'm comfortable working one-on-one with C-level.

Jun 2018 - Present

Chief Operating Officer And Executive Vice President

Hampton, VA, US

I provided leadership and executive management oversight for facilities/procurement, informationtechnology (including bank apps, data analysis, digital, project management, and cybersecurity)compliance, deposit/payments operations, marketing, and fraud/security. Served as a strategist at the board and executive level, focused on improving operational.

Oct 2019 - Apr 2024

Chief Operating Officer And Senior Vice President

Pittsburgh, Pennsylvania, US

I drove the bank's strategic and tactical direction, and spearheaded and coordinated operations across the Virginia division to maximize on-going operations and procedures and ensure efficiency of the business. I worked with corporate teams to devise and deploy business strategies, plans and procedures, establish performance and growth goals and.

Dec 2016 - Mar 2018

President And Chief Executive Officer

Bank @Lantec

I provided strategic leadership and operational oversight of personnel located across Hampton Roads, and assessed, developed, directed, executed and maintained the Bank’s fiscal function and key performance indicators (KPIs). I participated in community events and called directly on companies with business development staff which led to diverse business.

Jan 2004 - Dec 2016

President And Chief Executive Officer

@Lantec Financial Federal Credit Union (Previously Atlantic Fleet)

I served as the leader of the credit union focusing on serving members of the military. I improved profitability by implementing risk-based lending. I reviewed and approved credit union 5500 reports and other financial reports working directly with outside audit firms, examiners and regulators leading the credit union to the highest safety and soundness.

Nov 1994 - Jan 2004

Vice President | Retail

Virginia Beach, VA, US

I led all retail and consumer lending operations including the consumer mortgage division and dealer finance for a 130,000+ member financial institution. I was responsible for retail branches in a multi-state operation and centralized lending center which included over 250 employees. Opened or relocated 7 branches working with branch location experts. ►I.

Mar 1986 - Nov 1994
5 education records

Susan R. Ralston - Chief Operations Officer education

Professional Coach Certification, Professional Coaching

Duquesne University Palumbo Donahue School Of Business

Master Of Business Administration (M.B.A.), Business Administration

Old Dominion University

Bachelor Of Arts (B.A.), Business Administration

Washington & Jefferson College

Graduate

Civic Leadership Institute

Professional Coaching Certification

Duquesne University
FAQ

Frequently asked questions about Susan R. Ralston - Chief Operations Officer

Quick answers generated from the profile data available on this page.

What company does Susan R. Ralston - Chief Operations Officer work for?

Susan R. Ralston - Chief Operations Officer works for Tower Federal Credit Union.

What is Susan R. Ralston - Chief Operations Officer's role at Tower Federal Credit Union?

Susan R. Ralston - Chief Operations Officer is listed as Chief Operations Officer | Tower Federal Credit Union | Driving Transformation & Excellence | Executive Coach | ACC, PC at Tower Federal Credit Union.

What is Susan R. Ralston - Chief Operations Officer's email address?

AeroLeads has found 1 work email signal at @oldpoint.com for Susan R. Ralston - Chief Operations Officer at Tower Federal Credit Union.

What is Susan R. Ralston - Chief Operations Officer's phone number?

AeroLeads has found 2 phone signal(s) with area code 757 for Susan R. Ralston - Chief Operations Officer at Tower Federal Credit Union.

Where is Susan R. Ralston - Chief Operations Officer based?

Susan R. Ralston - Chief Operations Officer is based in Laurel, Maryland, United States while working with Tower Federal Credit Union.

What companies has Susan R. Ralston - Chief Operations Officer worked for?

Susan R. Ralston - Chief Operations Officer has worked for Tower Federal Credit Union, Ralston Coaching And Consulting Llc, Old Point National Bank, Dollar Bank, and Bank @Lantec.

How can I contact Susan R. Ralston - Chief Operations Officer?

You can use AeroLeads to view verified contact signals for Susan R. Ralston - Chief Operations Officer at Tower Federal Credit Union, including work email, phone, and LinkedIn data when available.

What schools did Susan R. Ralston - Chief Operations Officer attend?

Susan R. Ralston - Chief Operations Officer holds Professional Coach Certification, Professional Coaching from Duquesne University Palumbo Donahue School Of Business.

What skills is Susan R. Ralston - Chief Operations Officer known for?

Susan R. Ralston - Chief Operations Officer is listed with skills including Banking, Leadership, Loans, Finance, Mortgage Lending, Credit, Small Business Lending, and Strategic Planning.

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