I am a financial institution leader and executive coach with over 30 years of financial industry experience and two professional coaching credentials (ACC and PC). I serve as the Chief Operations Officer for Tower Federal Credit Union ($4.7B) where I provide strategic leadership and executive oversight to drive operational excellence and operational efficiencies across the organization. I am responsible for BSA/ fraud, deposit operations, facilities/administrative services, debit card operations and business continuity. I lead a high performing team focused on top notch member service while also ensuring proper risk mitigation and internal controls and use of best practices.My passion lies in fostering lasting positive engagements and impacts for our members, the Tower team and my colleagues. I leverage my financial institution knowledge and experience with my coaching skills to help the team stay focused on the most impactful activities that drive key company results while also honoring and supporting the individual team member's strengths and career goals.
Listed skills include Banking, Leadership, Loans, Finance, and 29 others.