Susan Rasch Email & Phone Number

•Work with a volunteer board of directors and other community and business leaders to identify, recruit, train, guide, and inspire them to become involved in youth programs. •Ensure the delivery of role-specific learning opportunities and resources that are delivered in multiple ways that are continuous, fun, and adaptable to different volunteer styles and are effective at preparing volunteers for their roles.•Achieve progress towards specific goals and objectives which include: program development through collaborative relationships, volunteer recruitment and training, fundraising, membership recruitment and retention.•Responsible for extending programs to religious, civic, fraternal, educational, and other community-based organizations through volunteers. •Secure adequate financial support for programs in assigned area. Achieve net income and participation objectives for assigned camps and activities.•Recruit leadership for finance campaign efforts to meet the financial needs of the organization.•Ensure that all program sites are served through volunteers, regular leader meetings, training events and activities.•Collaborate with adult volunteers and oversee achievement of training for their respective role.•Meet annual fundraising goal of $53,000•Provide quality service through timely communication, regular meetings, training events and activities

Houston, Texas Area

Volunteer Experience Managers are the primary support to the volunteers in their assigned area, is responsible for analyzing data related to their assigned areas, setting strategy to achieve goals, attending volunteer meetings, facilitation of adult learning, development of a robust mentoring program to support volunteers, and assisting in conflict resolution. The Volunteer Experience Manager is also responsible for engaging and cultivating community support for all Girl Scout programs to achieve strategic goals and objectives, including supporting the work of the Mission Delivery Teams and special assignments.

Houston, Texas Area

• Salesforce Super User. As a Super User, I built new marketing campaigns, implemented training for onboarding employees and continuing education training as needed for current staff. I also created reports by using filters within the Salesforce system. • Finished recruitment season 98.42% to goal, this is the highest ranking out of all twelve other regions.• Analyze market data on demographics, membership trends, and other available information to implement a comprehensive strategy to develop, recruit and engage new community partners, volunteers and girls in assigned geographies. • Recruitment of volunteers to support troop, community, region and council wide programming.• Enter leads and connect them with marketing campaigns in Salesforce.• Develops and adheres to the budget for communities. • Cultivate and maintain strategic relationships with local community organizations, advisory boards, partnership agreements, faith based institutions, facilities utilization, school districts, and businesses, leveraging national partnerships to secure venue agreements to support meetings and programs. • Plans, organizes, and leads Girl Scout recruitment events. • Responsible for advertising events through Girl Scout website, social media, and school websites. • Assist in development of strategies and provide leadership, direction and support to special assignments in order to reach Council goals and objectives. • Developed training material for Girl Scouts’ new Soccer program.• Assist with the development of budgets and monitoring of cost centers as needed.• Collaborate with Marketing Department to ensure Council Wide Marketing Strategies are in alignment and meet strategic objectives across multiple platforms.

•Assisted in increased membership sales by 33%.•Designed a training program for Smart Starts for both the Healthy Living and the Membership department – to assist new members in recommendations for programs, nutritional and exercise plans.•Created script for membership department – to assisting introducing prospective and new members to the amenities and features of the membership at the YMCA. •Follows up with potential members through email and phone calls•Uses MS Outlook for company email and invites for event planning•Manager on duty when direct supervisor is in absence•Builds MS Excel spreadsheet for tracking membership sales numbers for reporting purposes•Assists with budget planning by setting sales goals for the facility•Promotes the YMCA mission through fundraising opportunities•Assist with signing up for Center and programs, sells memberships, and takes in daily admissions. Collects payment from customers. Registers transactions on computer and issues receipts. Performs cashier responsibilities.•Provides friendly customer relations while providing assistance to patrons requesting information on services, programs and general information•Knowledgeable of YMCA Policies, Procedures, and Programs as a Non-Profit

Houston, Texas Area

• Organized and scheduled Wellness Center and Women’s’ Wellness Center staff• Manager on duty when direct supervisor is out• Conducted energizing and educational Smart Start appointments• Maintained filing system for members pertinent information• Maintained working knowledge of wellness trends and educated members• Built good relationships with members

Houston, Tx

• Performed Needs Analysis• Used Web Flow to make changes to clients’ websites• Used A.D.D.I.E. to design training program• Designed e-learning training in Articulate Engage

Houston, Texas

• Supervised and scheduled part time staff• Used MS MovieMaker for informational videos• Performed various skin care treatments in a spa environment• Maintained and grew loyal customer base

Houston, Texas Area

• Performed various duties, including administrative and passenger care• Ensured the safety of passengers while traveling

Lake Houston Family Ymca

Hrd, Human Resources Development, Gpa 3.18

Associate Of Arts (A.A.)