Prior to seeking a new career opportunity, I enjoyed working as a retail sales associate for a number of years (1999-2006). I also participated in numerous volunteer opportunities, including my current roles as a Financial Budget Coach and a Court-Appointed Special Advocate (CASA).

Develop trusting relationships with children who have been removed from their home due to abuse and neglect. Investigate cases, document findings, prepare court reports, attend meetings and appear & testify in court hearings. Advocate for the best interests of abused and neglected children in the foster care system.

Assist people who are in financial trouble develop a budget & debt repayment plan and establish positive habits for management of their personal finances so they can achieve financial stability. Also, identify people who, due to circumstances beyond their control, are unable to meet their financial obligations and direct them to resources that can provide appropriate forms of financial assistance.

Home and Gifts Market, World Trade Center

Directed a staff responsible for servicing a loan portfolio consisting of consumer, commercial & mortgage loans and special assets. Eliminated operational inefficiencies and maximized productivity by promoting professional development and reorganizing the service department; established functional timelines for task completion, placed employees in appropriate positions and developed measurable performance standards. Developed and managed an annual department budget in excess of $1 million. Directed funds, controlled costs and prepared monthly budget variance reports. Established and maintained key performance standards to reduce operational errors and increase productivity. Consistently exceeded 98% of data integrity and effectiveness standards. Managed a customer service team responsible for recording, assigning and resolving more than 4,000 calls monthly.Supervised integration of servicing activities of newly acquired bank into existing loan operating structure; accounted for personnel resources, operational procedures and customer service concerns while designing integration tactic.

Directed a statewide staff responsible for servicing an FDIC portfolio of special assets (consumer, commercial and real estate) in excess of $4 billion.Implemented a front-end processing system to automate the flow of daily activity from remote sites to the central processing center which resulted in a 75% reduction in manual loan setup and payment processing activities and increased operational efficiency.Developed and managed an annual department budget in excess of $1 million. Directed funds, controlled expenses and prepared monthly budget variance reports. Created and implemented a comprehensive training program consisting of policies, procedures, software programs and systems information. Provided management and technical support for conversions, reorganizations and special projects associated with new and existing business opportunities.

Directed a staff responsible for the documentation, closing and funding of commercial and real estate loans. Designed initiative to reconcile and consolidate participation records between parent bank and the special assets subsidiary. Managed preparation of the Past Due Report, Charge-Off / Recovery Report and Quarterly Call Report for the monthly Board of Directors' meetings.