Susan Reuth Email & Phone Number

Remote - Colorado

Windsor, Colorado

I can be booked to play piano and/or sing for special engagements.

Fort Collins, Colorado Area

Administrative support for the Microbiology, Immunology, and Pathology departments at CSU.

•Developed project plans and / or statements of work using standard project management methodologies, ensuring timely implementations and mitigating scope creep.•Maintained precise and complete documentation for all client related activity, supporting call center representatives with future troubleshooting and questions from clients.•Subject Matter Expert (SME) with core Collections system implementation and design, Wisdom Accounting Suite implementation, and Online Member Enrollment implementation.•Specifically requested for project leadership by repeat clients due to outstanding client relationship management achieved with previous projects.•Addressed client expectations frequently throughout the project life cycle, consistently managing proper task tracking and identifying possible risks at any given time.•Designed target-specific training materials and programs for internal employees and well as clients, ensuring self-sufficiency while using and maintaining the newly installed applications.•Traveled to client sites, delivering training and / or implementation support and core system reviews.•Identified new business opportunities, relaying those needs to the business development and sales teams, increasing product array offerings and revenue.•Converted financial institutions from legacy Collections and Accounting packages to GUI-based systems, allowing clients to quickly train employees, eliminating errors, and speeding up daily processing.•Installed interfaces to third party vendors, allowing financial institutions to order and import credit report data during the loan application process and to see credit card information real-time, leading to faster loan decisions and increased revenues.•Transitioned many financial institutions from a VB6 platform to a .NET platform, enabling clients to adopt newer, faster technologies and allowing web-based thin client access to the end user, thus improving training times and daily processing tasks.