Susan Sabatino, Ph. D.

Susan Sabatino, Ph. D. Email and Phone Number

Technology Operations | Service Delivery | Business Transformation | Workforce Optimization | Operational Excellence | Digital Employee Experience | Program Management | Change Agent | Radically Authentic | Evangelist @ The Estée Lauder Companies Inc.
Susan Sabatino, Ph. D.'s Location
New York, New York, United States, United States
Susan Sabatino, Ph. D.'s Contact Details
About Susan Sabatino, Ph. D.

I am a results-driven, dynamic leader with a proven track-record of transforming IT operations teams across Fortune 500, local government, and start-up organizations. Leveraging a history of improving organizational performance, reducing overhead, and supporting greater agility by spearheading process improvement, enhancing productivity, championing organizational change, mentoring future leaders, and providing innovative, customer service-friendly and scalable technology.I enjoy rolling up my sleeves and being challenged to solve complex business problems. I communicate efficiently up and down the organization and lead by example, modeling integrity, and providing a safe space for collaboration, innovation, and professional growth. My people-first approach to leadership, backed by my doctoral studies in psychology and my genuine passion for personal and professional transformation has helped me consistently recognize talent and build high-performing, integral, happy, thriving teams that create immense organizational value.Large-Scale Program Successes:• Estee Lauder Global Managed Service Transition Program Lead (2020 – 2021): Chosen by the office of the CIO my first year with the company to lead a managed service transition and reframe our Global IT support services model (shifting from 6+ providers to 1 primary provider). Was responsible for a $23M budget and successfully transitioned all IT services (800 business applications – including enterprise applications like SAP - through 130 go-lives) across multiple service towers (including Security, Network, Storage, Service Desk, etc.) under budget, on time, and with minimal disruption to the business. • aden and anais (2014 – 2018): Deployed and evolved enterprise applications worldwide, including 5 ERP instances in the US, Canada, Japan, Europe, and Australia regional offices, 5 e-Commerce / b2b platforms supporting five languages & two currencies, customer relationship management (CRM) software, a Business Intelligence/Data Warehouse, and a best of breed, global enterprise, cloud-based EDI solution.• City of Berkeley 311 Call Center (2009 – 2012): Chosen by the City Manager’s office to help spearhead the business analysis, training, and deployment of customer relationship management (CRM) software and helped build a team of customer service agents to support the city’s first 311 call center.

Susan Sabatino, Ph. D.'s Current Company Details
The Estée Lauder Companies Inc.

The Estée Lauder Companies Inc.

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Technology Operations | Service Delivery | Business Transformation | Workforce Optimization | Operational Excellence | Digital Employee Experience | Program Management | Change Agent | Radically Authentic | Evangelist
Susan Sabatino, Ph. D. Work Experience Details
  • The Estée Lauder Companies Inc.
    Executive Director Technology Operations, Infrastructure, Employee Experience, And Retail
    The Estée Lauder Companies Inc. Jan 2019 - Present
    New York, Ny, Us
    Direct a team of 80+ internal and managed-service resources responsible for overall Information Technology (IT) operations and support at 70+ site locations, whose focus includes business as usual (BAU) ‘keeping the lights on’ activities and technology transformations related to the following technology towers: network infrastructure, windows server, end-user computing, desktop engineering, field services, service desk and retail. Collaborate and partner with senior leaders across multiple brands (e.g., Aveda, Origins, Clinique, etc.) and functions (e.g., Supply Chain, Research & Development, Finance, etc.) to support and prioritize the strategic goals of the organization, through intelligent design and architecture, scalable and cost-effective technology, third-party partnership and planning, and well-orchestrated technology deployments that include and empower stakeholders.• IT Infrastructure Leadership & Optimization: Facilitated excellence in program execution improving the Standard Reference Architecture (SRA) footprint across the Americas to over 90% compliance by creating a framework that enabled on-hold critical infrastructure upgrades to be completed through governance, partnership, stakeholder education, and focused prioritization. Catalyzed a regular cadence to review and execute on a prioritized roadmap that helped stabilize and optimize our Local Area Network (LAN), Wide Area Network (WAN), and WIFI technologies, leading to increased performance, scalability, and resiliency across the Americas.• Service Delivery and Stakeholder Support Optimization: Enabled a culture of excellence and accountability driving efficiency, productivity, quality, and significant customer service transformation through governance, technology automation, resource management, and process improvement. In six months, reduced service request backlog by 35%; reduced Mean Time To Recovery (M-T-T-R) from 21 days to 3 days; reduced laptop delivery time from 30 days to 5 days.
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  • Aden & Anais Kk
    Senior Vice President Of Global Information Technology And Strategic Initiatives
    Aden & Anais Kk 2012 - 2018
    Reporting directly to the CEO, partnered with executive management to triple company revenue over five years, through the adoption and deployment of scalable and cost-effective technology in support of the company strategic plan and the cross-functional initiatives of the organization worldwide. • CIO: Directed all IT and Supply Chain operational activities, supporting company growth from $50M to $120M over five years, through the adoption and deployment of scalable and cost-effective technology in support of the company strategic plan and the cross-functional initiatives of the organization worldwide. Led installation and support of all hardware, software, network, and telecommunications infrastructure, enterprise applications, eCommerce, and DevOPS, and managed all IT third-tier professional services, vendor relationships, and procurement activities worldwide with a budget of $1.7M CapEx and $1M OpEx.• Strategy & Program Lead / Chief of Staff (CoS): As a trusted advisor to the founder and CEO, created and established the company’s technical vision, leading all aspects of technological development, software / system acquisitions (including RFP oversight), and facilitated all inter-departmental business analysis and cross-functional streamlining efforts worldwide. • SVP Supply Chain: Managed a team responsible for the oversight of the company’s North American remote fulfillment centers, directing all distribution activities (receiving, replenishment, order fulfillment and returns processing), inventory controls, customer service, and logistics. Deployed and evolved enterprise applications worldwide, including 5 ERP instances in the US, Canada, Japan, Europe, and Australia regional offices, 5 e-Commerce / b2b platforms which support five languages & two currencies, customer relationship management (CRM) software, a Business Intelligence/Data Warehouse, and a best of breed, global enterprise, cloud-based EDI solution.
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  • City Of Berkeley
    Technical Operations Lead
    City Of Berkeley 2005 - 2012
    Berkeley, California, Us
    Planned, designed, and managed all LAN/WAN operations, infrastructure engineering, network security, help desk, and field support for 1500 users and 150+ software systems at 43 municipal locations, and provided 7x24x365 client/server support for Police, Fire, and other essential city services. Led multiple technology and cultural transformational programs, and was responsible for all hardware/software, support, and professional services vendor relationships and procurement activities. • Chief Information Security Officer (CISO): Served as the city’s Network Security Officer, responsible for monitoring, enforcing, and improving policies and documenting compliance with the Health Insurance Portability and Accountability Act (HIPAA), Department of Justice (DoJ) standards for public safety networks, and federal/state standards for secure financial transactions. • Transformational Change Leader: Led multiple Citywide change initiatives including spearheading the Customer Service Initiative, which culminated in the launch of the city’s 311 Call Center, providing a one stop shop for information and city services to 110K City of Berkeley citizens. Developed, implemented, and led all citywide IT training, including authorship of over twelve different courses including Business Systems Analysis, Core IT training classes, and Outlook/Time Management.• Business Analyst: Managed design, coordination, and implementation of major enterprise applications, including a Web Content Management system (WCM), Public Safety Computer Aided Dispatch (CAD), Community Relationship Management (CRM) system, and electronic health records (EHR)/patient management system.
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  • The Estée Lauder Companies Inc.
    Network Analyst
    The Estée Lauder Companies Inc. 2001 - 2005
    New York, Ny, Us
    Responsible for overall North America global IT Operations and 7x24x365 client/server support for 6000+ employees at 15 regional sites.
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Susan Sabatino, Ph. D. Skills

Business Analysis It Operations Project Management Process Improvement It Management Training Vendor Management It Strategy Windows Server Administration Technical Documentation Business Intelligence Itil Software Project Management Integration Sdlc Requirements Analysis Requirements Gathering Sql Team Leadership Enterprise Architecture Sap Management Change Management Strategic Planning Cross Functional Team Leadership Business Process Business Process Improvement Crm Windows Server Data Center Microsoft Dynamics Crm Customer Service Leadership Process Optimization E Commerce Seo Global E Commerce Operations Management Microsoft Dynamics Nav Vmware Esx Erp Implementations Itil Process Implementation Cisco Meraki Lean Six Sigma Data Warehouse Architecture Microsoft Office

Susan Sabatino, Ph. D. Education Details

  • Hofstra University
    Hofstra University
    Clinical And School Psychology
  • Hofstra University
    Hofstra University
    Master Of Arts - Ma
  • Hofstra University
    Hofstra University
    Bachelor Of Arts - Ba

Frequently Asked Questions about Susan Sabatino, Ph. D.

What company does Susan Sabatino, Ph. D. work for?

Susan Sabatino, Ph. D. works for The Estée Lauder Companies Inc.

What is Susan Sabatino, Ph. D.'s role at the current company?

Susan Sabatino, Ph. D.'s current role is Technology Operations | Service Delivery | Business Transformation | Workforce Optimization | Operational Excellence | Digital Employee Experience | Program Management | Change Agent | Radically Authentic | Evangelist.

What is Susan Sabatino, Ph. D.'s email address?

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What schools did Susan Sabatino, Ph. D. attend?

Susan Sabatino, Ph. D. attended Hofstra University, Hofstra University, Hofstra University.

What are some of Susan Sabatino, Ph. D.'s interests?

Susan Sabatino, Ph. D. has interest in Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Health.

What skills is Susan Sabatino, Ph. D. known for?

Susan Sabatino, Ph. D. has skills like Business Analysis, It Operations, Project Management, Process Improvement, It Management, Training, Vendor Management, It Strategy, Windows Server Administration, Technical Documentation, Business Intelligence, Itil.

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