Susan Scott work email
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Susan Scott personal email
Global program management professional with +20 years of experience and proven track record leading large programs with significant business and technical complexity in the financial services and insurance industries.STAKEHOLDER AND LEADERSHIP SKILLS- Confident, self-motivated “no ego” catalyst with organizational and interpersonal savvy and extensive experience advising C-suite executives.- A level-headed leader who thrives in ambiguous, high-pressure or politically sensitive environments. - Translates strategic vision and goals into clear objectives for project teams and adapts program direction and deliverables to changing strategies.- Strong business acumen and the ability to convey complex ideas in a simple and concise manner to a diverse set of stakeholders with competing interests.BUSINESS EXPERTISE- More than 20 years of experience managing large programs, including budgets of over $100 million, $200+ million of benefits, 20+ workstreams, 300+ team members, 200+ systems, 200 vendors/partners, 20,000+ employees and 10 million customers impacted.- Deep understanding of the Canadian and U.S. insurance and banking industries with more than 20+ years of experience working for large global organizations.- Experience managing several mergers and acquisitions with complex integrations, including cross-border and cross-province, heavy regulatory environments, unionized and non-unionized workforces and with high product, process, service, employee, customer and system impacts.TECHNICAL EXPERTISE- Advanced portfolio, program and project management expertise using all aspects of the discipline including methodologies such as PMI, Agile/Scrum, Critical Path and Six Sigma.- Extensive experience in the development, management and integration of technologies, as well as change management, operational readiness and process improvement.- Expertise in creating optimal governance and cross-teams structures that allow for effective, efficient and transparent decision-making, communication and execution.
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Chief Information OfficerNavacord Aug 2020 - PresentCa -
Sr. Program Executive (Contract)Rsa Feb 2016 - Aug 2020London, GbPricing Sophistication: A large-scale pricing program driving sustainable profitable growth through smarter, faster and more competitive pricing via the implementation of enhanced analytics and insights, an agile rating platform, and transparent and nimble processes.Key Responsibilities & Achievements:- Took over business lead and delivery role for RSA’s largest program while the program was still in planning, as executives sought more ambitious business strategy and delivery plan.- Led multi-year program spanning every company, portfolio, policy admin system, broker, customer/policy, quoting vendors and third party underwriting services.- Delivered new pricing data and new visualization tools; implementation of advanced pricing models (GAM, elasticity, retention, demand models, etc.) and a state-of-the-art rating engine and decisioning tools; a supporting E2E process to ensure proper governance and control while allowing faster speed-to-market. - Delivery schedule and cost within 3% of plan – 5 year benefits exceeded plan by $40 million (accuracy, turnaround time, segmentation, etc.).Business Modernization: Program designed to implement industry-leading solutions to modernize RSA’s technology with proven cost-effective integrated vendor suites that empower the business owners. Key Responsibilities & Achievements:- Led feasibility study to determine if a single target tech stack could meet RSA’s business needs while reducing the number of applications, technical complexity and overhead.- Assessed vendor solutions using software-as-a-service (SaaS) models, cloud computing, industrial security, top tier performance (scalability, resilience and responsiveness) while ensuring easy enablement of current and next generation business capabilities. -
Senior Program Manager (Contract)Bmo Financial Group Aug 2012 - Feb 2016Toronto, On, CaBranch Transformation: A Canada-wide high-paced program to transform how more than 800 branches perform their day-to-day business by creating more capacity for front-line sales and service roles and migrating customers to digital channels for routine transactions.Key Responsibilities & Achievements:- Introduced ‘radical & rapid’ change with an agile model that fosters quick learning and decisions (test & refine) while maintaining financial performance, customer and employee loyalty.- Oversaw design, solution and execution of the program (150+ people), including business, Risk, Technology and third-party experts. Advised executives on best course of action.- Developed and implemented national solutions in less than three months in areas historically perceived as high risk, such as increasing credit limits, reducing cash withdrawal hold periods and shifting to single custody in some functions. - At departure, financial results were 10% above target.Other programs:- Online Business Banking (OLBB) an enterprise-wide, multi-year initiative designed to enhance the customer experience and cross-selling capabilities on the business banking platform.- Canada’s Anti-Spam Legislation (CASL) a large enterprise-wide regulatory program reporting directly to the CMO – imposing an ‘opt in’ regime when sending electronic messages. -
Program Manager (Contract) - Online Sales & OnboardingTd Jun 2010 - Jul 2012Toronto, Ontario, CaManaged an $80+ million cross-border, cross-channel and cross-business sales and onboarding program to create a market-leading online account opening and fulfilment process that allows customers to complete an application and transact on their new account within 10 minutes.Overview & Key Achievements:- Provided program oversight for four sub-programs and 40+ multi-phased projects for TD Canada Trust, TD Bank (US), TD Wealth Management and TD Insurance- Worked with vendors and internal teams (500 people) to develop a leading edge real-time solution for multiple products including such as: Identification & verification of customers, pre-approved product and services, cross-sell offers, cross-FI transfers, and account opening / access- Technical integration including: 30+ Web Services, Pega UI, 10+ core systems, 10+ vendor sites- Led that team that lobbied the Department of Finance and FinTRAC for changes to regulations - Program significantly reduced back-office costs and increased customer satisfaction -
Sr. Project Manager (Contract) - Finance, Actuarial, ReinsuranceManulife Financial Jul 2009 - Jun 2010Toronto, Ontario, CaManulife Financial Corporation merged with American financial services giant John Hancock in the largest cross-border transaction in Canadian history. This large multi-year, cross-border program was mandated to merge three major subsidiaries, which resulted in significant reserve and tax benefits. -
Program Director (Contract)Rsa Jun 2005 - Jul 2009London, GbCNS Integration: Acquisition and integration of $160 million BC-based insurance company with 150 unionized employees: Managed teams to integrate systems, restructure organization, re-engineer business processes, and create policies and procedures to support the integration. -
Program Manager (Contract & Permanent)Aviva Canada Jul 1998 - Jun 2005Markham, Ontario, CaWeb Portal: Multi-year large program responsible for the development and roll-out of a large enterprise insurance portal. Delivery included the introduction of new technologies and the redesign of the existing architecture. Achievements included the only program or project in 2003 to come within 1% of all KPIs.Mergers & Acquisitions (Integrations) - Executive office role - GAN Insurance Company; - Rebranding of CGU to Aviva; - Integration of Pilot Insurance to Canadian entity; - CU and GA Integration (CGU)
Susan Scott Skills
Susan Scott Education Details
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Project Management InstituteProject Management Professional (Pmp) Designation -
The George Washington UniversityProject Management -
Mcmaster UniversityInternational Law And Business -
Universidad Ort UruguayComputer Science
Frequently Asked Questions about Susan Scott
What company does Susan Scott work for?
Susan Scott works for Navacord
What is Susan Scott's role at the current company?
Susan Scott's current role is Chief Information Officer.
What is Susan Scott's email address?
Susan Scott's email address is su****@****bmo.com
What schools did Susan Scott attend?
Susan Scott attended Project Management Institute, The George Washington University, Mcmaster University, Universidad Ort Uruguay.
What skills is Susan Scott known for?
Susan Scott has skills like Banking, Technology, Sdlc, Pmo, Mergers, P&c Insurance, Portfolio Management, Business Analysis, Web Development, Finance, Financial Services, Asset Managment.
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