Susan Scott Email & Phone Number

Ca

London, Gb

Pricing Sophistication: A large-scale pricing program driving sustainable profitable growth through smarter, faster and more competitive pricing via the implementation of enhanced analytics and insights, an agile rating platform, and transparent and nimble processes.Key Responsibilities & Achievements:- Took over business lead and delivery role for RSA’s largest program while the program was still in planning, as executives sought more ambitious business strategy and delivery plan.- Led multi-year program spanning every company, portfolio, policy admin system, broker, customer/policy, quoting vendors and third party underwriting services.- Delivered new pricing data and new visualization tools; implementation of advanced pricing models (GAM, elasticity, retention, demand models, etc.) and a state-of-the-art rating engine and decisioning tools; a supporting E2E process to ensure proper governance and control while allowing faster speed-to-market. - Delivery schedule and cost within 3% of plan – 5 year benefits exceeded plan by $40 million (accuracy, turnaround time, segmentation, etc.).Business Modernization: Program designed to implement industry-leading solutions to modernize RSA’s technology with proven cost-effective integrated vendor suites that empower the business owners. Key Responsibilities & Achievements:- Led feasibility study to determine if a single target tech stack could meet RSA’s business needs while reducing the number of applications, technical complexity and overhead.- Assessed vendor solutions using software-as-a-service (SaaS) models, cloud computing, industrial security, top tier performance (scalability, resilience and responsiveness) while ensuring easy enablement of current and next generation business capabilities.

Toronto, On, Ca

Branch Transformation: A Canada-wide high-paced program to transform how more than 800 branches perform their day-to-day business by creating more capacity for front-line sales and service roles and migrating customers to digital channels for routine transactions.Key Responsibilities & Achievements:- Introduced ‘radical & rapid’ change with an agile model that fosters quick learning and decisions (test & refine) while maintaining financial performance, customer and employee loyalty.- Oversaw design, solution and execution of the program (150+ people), including business, Risk, Technology and third-party experts. Advised executives on best course of action.- Developed and implemented national solutions in less than three months in areas historically perceived as high risk, such as increasing credit limits, reducing cash withdrawal hold periods and shifting to single custody in some functions. - At departure, financial results were 10% above target.Other programs:- Online Business Banking (OLBB) an enterprise-wide, multi-year initiative designed to enhance the customer experience and cross-selling capabilities on the business banking platform.- Canada’s Anti-Spam Legislation (CASL) a large enterprise-wide regulatory program reporting directly to the CMO – imposing an ‘opt in’ regime when sending electronic messages.

Toronto, Ontario, Ca

Managed an $80+ million cross-border, cross-channel and cross-business sales and onboarding program to create a market-leading online account opening and fulfilment process that allows customers to complete an application and transact on their new account within 10 minutes.Overview & Key Achievements:- Provided program oversight for four sub-programs and 40+ multi-phased projects for TD Canada Trust, TD Bank (US), TD Wealth Management and TD Insurance- Worked with vendors and internal teams (500 people) to develop a leading edge real-time solution for multiple products including such as: Identification & verification of customers, pre-approved product and services, cross-sell offers, cross-FI transfers, and account opening / access- Technical integration including: 30+ Web Services, Pega UI, 10+ core systems, 10+ vendor sites- Led that team that lobbied the Department of Finance and FinTRAC for changes to regulations - Program significantly reduced back-office costs and increased customer satisfaction

Toronto, Ontario, Ca

Manulife Financial Corporation merged with American financial services giant John Hancock in the largest cross-border transaction in Canadian history. This large multi-year, cross-border program was mandated to merge three major subsidiaries, which resulted in significant reserve and tax benefits.

London, Gb

CNS Integration: Acquisition and integration of $160 million BC-based insurance company with 150 unionized employees: Managed teams to integrate systems, restructure organization, re-engineer business processes, and create policies and procedures to support the integration.

Markham, Ontario, Ca

Web Portal: Multi-year large program responsible for the development and roll-out of a large enterprise insurance portal. Delivery included the introduction of new technologies and the redesign of the existing architecture. Achievements included the only program or project in 2003 to come within 1% of all KPIs.Mergers & Acquisitions (Integrations) - Executive office role - GAN Insurance Company; - Rebranding of CGU to Aviva; - Integration of Pilot Insurance to Canadian entity; - CU and GA Integration (CGU)

Project Management Professional (Pmp) Designation

Master'S Certificate, Project Management

Emba, International Law And Business

Bachelor Of Science (B.Sc.), Computer Science