Susan Shepherd Email and Phone Number

Customer-focused and highly organized client onboarding specialist with an extensive background in customer service and implementations. Committed to providing exceptional customer experiences and relationships internally and externally. Over 6 years of financial support experience, including drafting employee contract and budget proposals, payroll processing, income reports, maintaining financial records, and creating scholarship proposals. Experienced in conducting thorough review and analysis of customer requests, plans, and agreements. Facilitate meetings and develop strategies with the customer operations team. Knowledgeable and compliant with company standards and policies. Keen attention to detail in reviewing plans, contracts, and agreements. Adept in operating PC’s and utilizing software technology to effectively plan, collaborate, and communicate, and manage information. Strong work ethic, highly personable, and professional.