Susan Subbiondo Shindler Email & Phone Number

Improve efficiency of various functional capabilities, including Analytics, HR, and Patient Support.

London, United Kingdom

Explored the market feasibility of an Open Contextual Recruitment System backed by professional bodies, employers and others.

London, United Kingdom

Carried out business development, strategy, product development, project management, data analysis, and delivery to clients for a data tech startup focused on helping organizations improve recruitment performance and diversity using data and technology

Greater Boston Area

Led Operations, HR, Finance and Marketing for early-stage social impact startupOperations: Performed office management and administration duties, coordinated workplans, identified process improvements and prepared investor presentationsHR: Handled benefits, recruiting, onboarding and developmentFinance: Managed expenses, budget, business model and performed business analyticsMarketing: Managed team of 2 focused on all marketing activities, including B2B outreach, social media, web content, search engine optimization, collateral design and public relations

Greater Boston Area

Led team of 3 associates to manage the company associate engagement strategy, including overhauling global onboarding process, expanding company recognition program, and administering global engagement survey

Toronto, Canada Area

• Managed team of pricing experts to support merchants on clearance and pricing compliance• Developed and facilitated process for SAP data quality improvement efforts, linking system and merchant teams to identify and correct missing or invalid data fields

Greater Boston Area

•Utilized Lean Six Sigma tools and led teams to improve US Store processes and save money•Completed projects including reducing coupon setup errors and reducing cycle time of ship center claims, with savings totaling $1.25M

Greater Boston Area

•Led Staples Rewards Statements team to ensure flawless execution of Staples, Teacher and Associate Rewards and Ink Recycling statements, mailing over 1.5 million monthly•Streamlined quarterly statement process, including creative design, data processing, offer selection, reporting and analysis in order to triple circulation and mail monthly•Led strategic analysis and re-launched Teacher Rewards

Greater Boston Area

•Managed Gorton’s Grilled Fillets and Salmon product lines, including new product launch•Directed Gorton’s internet strategy and activities, including website re-design•Created and executed over 50 co-marketing promotions at grocery stores

Cincinnati, Ohio Area

•Developed positioning and pricing strategy to increase market share of Eukanuba Lamb & Rice•Determined best claims to put on dog food bags to increase shopper interest in-store•Created Eukanuba Premium Performance print ad targeted to hunters with sporting dogs

Greater Boston Area

•Structured and coordinated marketing strategic plans for 2003 and 2004•As interim Director of Customer Insight, directed company’s global market research, including customer segmentation and brand tracking studies•Launched customer satisfaction tracking and reporting tool for Retail and Delivery in US, Canada and Europe. US customer satisfaction scores increased by 500 bps in 6 months.

Greater Boston Area

•Created a detailed contribution model to analyze costs and revenues for a biodiversity conservation organization. Influenced pricing improvements to increase revenues•Developed an innovative tool that evaluates nonprofit organizations using for-profit concepts. Assisted a leading community foundation to improve donation effectiveness

Dallas, Tx And London, Uk

•Restructured customer service department of a large cruise company to decrease costs and improve service performance. Telephone hold times reduced from 20 minutes to 1 minute•Diagnosed inefficiencies in the ordering, receiving and payment processes in 500 pet stores•Created a linear optimization model to determine the number of staff, kennels, and tables needed to optimize revenue and payroll costs in groom shops throughout chain

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