Susan Silagy Email & Phone Number

Liaison between KAG business areas requesting customer EDI interfaces, trading partners, customers, and IT. Works closely with the KAG Application Development Group, key stakeholders and interface requesters. Gathers and documents requirements for all new customer interface requests, ensuring documentation is complete and provided to IT in order for development to commence. Customer single point-of-contact for business related questions or issues, as well as intermediary between the trading… Show more Liaison between KAG business areas requesting customer EDI interfaces, trading partners, customers, and IT. Works closely with the KAG Application Development Group, key stakeholders and interface requesters. Gathers and documents requirements for all new customer interface requests, ensuring documentation is complete and provided to IT in order for development to commence. Customer single point-of-contact for business related questions or issues, as well as intermediary between the trading partner’s IT contact and KAG’s IT contact. Ensure risks and issues are identified, managed closely, and escalated to key stakeholders when necessary in order to deliver a quality product on time and on budget. Created and implemented a Track and Trace process that expedited the development and setup of new GPS tracking with third party vendors according to customer specifications. Workfront Project Management to manage spent on each project task and to keep the project on schedule.• (Led integrations (EDI/FTP/API) for KAG Energy (Fuels) customers including load tenders, acceptance acknowledgements, shipment status updates and invoicing for many different customers’ needs to increase revenue and sales volumes for the company.• Created and managed small projects for each integration with emphasis on change management ideologies to support best practices for the organization.• Experience using Workfront Project Management software for benchmarking/tracking integration project statuses, document capturing, time allocation, resource management and lessons learned. • Created and implemented Track and Trace process, forms and work instructions.• Create and update EDI forms and work instructions.• Liaison between KAG Sales Team, IT Development Team, Customers, Third Party IT Vendors, and Management Show less

Cuyahoga Falls, Ohio, United States

N. Canton, Oh

Contract Position through Beacon Hill Staffing. Liaison between KAG business areas requesting customer EDI interfaces, trading partners, customers, and IT. Worked closely with the KAG Application Development Group, key stakeholders and interface requesters. Gathered and documented requirements for all new customer interface requests, ensuring documentation was complete and provided to IT in order for development to commence. Customer single point-of-contact for business related… Show more Contract Position through Beacon Hill Staffing. Liaison between KAG business areas requesting customer EDI interfaces, trading partners, customers, and IT. Worked closely with the KAG Application Development Group, key stakeholders and interface requesters. Gathered and documented requirements for all new customer interface requests, ensuring documentation was complete and provided to IT in order for development to commence. Customer single point-of-contact for business related questions or issues, as well as intermediary between the trading partner’s IT contact and KAG’s IT contact. Ensured that risks and issues were identified, managed closely, and escalated to key stakeholders when necessary in order to deliver a quality product on time and on budget. Created and implemented a Track and Trace process that expedited the development and setup of new GPS tracking with third party vendors according to customer specifications. Used Workfront to manage time spent on each project and keep the project on schedule.• Created and implemented Track and Trace process• Created EDI and Track and Trace setup forms and work instructions• Liaison between KAG Sales Team, Development Team, Customers, Third Party IT Vendors, and Management Show less

Beachwood, Ohio

Collaborate with IT, planning, tollers, order fulfillment, inside sales and customers to identify, initiate and resolve required system changes and improvements between our VAN (Covisint), Oracle and the customer or toller EDI programs. Monitor daily EDI transactions for automotive tollers and customers, audit/validate data and troubleshoot and reprocess erred transactions. Work with supply chain analysts to manage service purchase orders. Onboarding of new tollers and customers. Issue… Show more Collaborate with IT, planning, tollers, order fulfillment, inside sales and customers to identify, initiate and resolve required system changes and improvements between our VAN (Covisint), Oracle and the customer or toller EDI programs. Monitor daily EDI transactions for automotive tollers and customers, audit/validate data and troubleshoot and reprocess erred transactions. Work with supply chain analysts to manage service purchase orders. Onboarding of new tollers and customers. Issue corrective actions (both internal and external) when issues occur and follow through to close. Investigate and correct errors within the Procure to Pay and Order to Cash Oracle modules. (Sales Order, Purchase Order, Blanket Release and setups effecting EDI processing.) Proactively support offshore EDI team to properly categorize and eliminate errors. Participate in UAT testing of new EDI scripts as well as testing for new customer set ups. Verify inventory is correct and update as necessary. Work with accounts receivable, inside sales and finance to investigate and resolve customer payment and toller invoice issues.• IATF 16949:2016 internal auditor• Liaison between Automotive Supply Chain, Inside Sales, Tollers, Customers, and the EDI/IT group. Show less

Streetsboro, Ohio

Responsible for purchasing engineered-to-order equipment as well as stocked and expense items and vendor managed inventory in a job shop environment for a new product line. Also manage MRO purchases and sourcing. Participate in Epicor system testing to bring MRP system onboard in a job shop environment. Plan, place and manage purchase orders in accordance with MRP, Kanban signals, VMI and related planning data. Work closely with manufacturing and suppliers to prioritize, expedite and… Show more Responsible for purchasing engineered-to-order equipment as well as stocked and expense items and vendor managed inventory in a job shop environment for a new product line. Also manage MRO purchases and sourcing. Participate in Epicor system testing to bring MRP system onboard in a job shop environment. Plan, place and manage purchase orders in accordance with MRP, Kanban signals, VMI and related planning data. Work closely with manufacturing and suppliers to prioritize, expedite and de-expedite purchase orders based on material availability, department resources, changing requirements and customer service requirements. Participate in the new product development process and support supply chain planning activities at the new product level. Manage, monitor and update the production schedule. Analyze lead times, safety stock and lot sizes to determine resource requirements and constraints and review with management. Monitor safety stocks, buffer stocks and lot sizes. Participated in cross-functional project teams related to planning, purchasing and process improvement initiatives. Show less

North Canton, Ohio

Forecast and plan inventory levels and maintain to meet company’s service and inventory utilization objectives. Place purchase orders, manage pricing updates, and follow up with over 200 assigned suppliers to ensure on-time delivery objectives while maintaining a green, paper-free environment. Prepare weekly Database and OBIEE reports and update system as needed. Continually plan/adapt to customers’ and suppliers’ schedules to identify potential problems that may affect production or… Show more Forecast and plan inventory levels and maintain to meet company’s service and inventory utilization objectives. Place purchase orders, manage pricing updates, and follow up with over 200 assigned suppliers to ensure on-time delivery objectives while maintaining a green, paper-free environment. Prepare weekly Database and OBIEE reports and update system as needed. Continually plan/adapt to customers’ and suppliers’ schedules to identify potential problems that may affect production or inventory. Work with suppliers for Direct Ship program, process DR/NCM materials and associated RMA’s, investigate and resolve receiving, accounts payable and invoicing issues upon notification. New Product Introduction purchasing and coordination/follow up with supplier, project managers and engineering. Coordinate direct-ship orders with sales and suppliers for supplier installations. Verify costs and work with sales and engineering to insure sales orders are entered and priced correctly. Work with finance on items “built not installed” to insure SEC compliance while making sure supplier is paid in a timely fashion. • Developed ISO 9001 work instructions and processes for newly formed buyer team.• Received Diebold’s “GEM” award (Going the Extra Mile).• Led and participated in teambuilding sessions (Conflict Resolution, Myers Briggs, etc.).• Reduced past due orders by over 30%/Increased fill rate from 85% to 98% for service parts.• E2Open Lead Buyer/Coordinator for four plants.• E2Open and AP database trainer for buyers at four facilities.• Oracle R12 Implementation Team Member, Subject Matter Expert and Trainer for Buyers. (see below). Show less

North Canton, Oh

Place purchase orders, manage pricing updates and follow up with over 200 assigned suppliers to ensure on-time delivery objectives while maintaining a green, paper-free environment. Prepare weekly FTP reports and update various systems as needed. Continually plan/adapt to customers' and suppliers' schedules to identify potential problems that may affect inventory, or field jobs. Work with suppliers for Direct Ship program, process DR/NCM materials and associated return authorization requests… Show more Place purchase orders, manage pricing updates and follow up with over 200 assigned suppliers to ensure on-time delivery objectives while maintaining a green, paper-free environment. Prepare weekly FTP reports and update various systems as needed. Continually plan/adapt to customers' and suppliers' schedules to identify potential problems that may affect inventory, or field jobs. Work with suppliers for Direct Ship program, process DR/NCM materials and associated return authorization requests, investigate and resolve receiving, accounts payable and invoicing issues within 24 hours of notification. New Product Introduction/Engineering Lab purchasing and coordination/follow up with suppier, product managers and engineering. Coordinate Direct-Ship orders with sales and suppliers for supplier installations. Verify costs and work with sales and engineering to insure sales orders are entered and priced correctly. Work with finance on items "built not installed" to insure SEC compliance while making sure supplier is paid in a timely fashion. New product introduction purchasing, follow up and coordination between engineers, project managers and suppliers. As a material analyst, I would also forecast and plan inventory levels and maintain them to meet the company's service and inventory utilization objectives.*Developed work instructions and processes for newly-formed buyer team*Received Diebold's "GEM" award (Going the Extra Mile)*Led and participated in team-building sessions*Reduced past due orders to less than 5% and increased fill rate to 94%*E2Open Lead Buyer/Coordinator *Oracle R12 Implementation Team Member*Oracle R12 and E2Open Subject Matter Expert and Trainer for Diebold NA Buyers. Show less

Mantua, Oh And Aurora, Oh

Schedule crimping and hose assembly departments; review capacity and workforce requirements for weekly schedule; maintain BOM data and customer sales order dates; responsible for purchasing over 1500 component part numbers as well as subcontracted and consigned components and finished fitting inventory; purchase buy/resell parts and tooling; monthly reporting of consigned inventory; requests for quote; price and delivery negotiation; planning and inventory replenishment; min/max purchasing;… Show more Schedule crimping and hose assembly departments; review capacity and workforce requirements for weekly schedule; maintain BOM data and customer sales order dates; responsible for purchasing over 1500 component part numbers as well as subcontracted and consigned components and finished fitting inventory; purchase buy/resell parts and tooling; monthly reporting of consigned inventory; requests for quote; price and delivery negotiation; planning and inventory replenishment; min/max purchasing; process monthly blanket release purchase orders in excess of $100K; forecasting and quarterly safety stock updates; review excess and obsolete inventory quarterly; schedule and lead weekly vendor meetings to review and update status on any open issues; approve and process inventory requisitions for the facility; research and resolve debit/credit and invoice issues for vendors and key customer accounts; purchase material utilizing EDI; perform contract review per QS9000/TS16949 policies; Interface with vendors daily both domestically and internationally.*Implemented and Managed acost savings program for inventory management ($250,000 inventory reduction).* Liaison to the Mexico manufacturing facility during production relocation from Ohio facilities to Reynosa, Mexico*Traveled to Mexico to help team establish vendor reporting system and train/assist strategic organization of new purchasing and scheduling team. Continued coaching team for 24 months.*Key member of On-Time Delivery Team. Increased on time deliveries to 98% for vendor receipts and customer shipments.*ISO14001 Implementation Steering Committee Member*EDI Site Lead for three plants*Promoted to Materials Planner position from a customer service position within the company*Customer Service Lead for OEM base of specialty products averaging $17,000,000 in annual sales.*EDI Lead for both Purchasing and Customer Service/Sales. Show less

Public Relations Studies, 3.0

Computer And Secretarial Sciences, 4.0

Class Valedictorian with a 4.0 GPA.