Susan Sithole Email and Phone Number
Susan Sithole work email
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Susan Sithole personal email
ProfileExtensive IT experience, project management, customer relationship management, problem Solving, time management and team leadership and management in Mining, Manufacturing and Tele-communications industries. Adept at bridging the gap between people, technology and processes to increase company productivity and able to understand the whole business’ value chain. I am good at building, mentoring and developing careers of highly engaged teams through various innovative ways. With the vast experience in different industries and regions, I have learnt how to make critical decisions, engage with executives, difficult clients and able to understand when and whom to consult for strategic decisions. Areas of expertise Project management, IT management and implementation, Problem solving by using technology, IT risk and security management, IT Service delivery management, Business relationship management, Process improvement and change management, Contract negotiation procedures, People management, talent retention and team building, Budget and forecasting. Achievements• Awarded a Golden key membership by University of Pretoria for academic excellence in Master of Information Technology.• Successfully trained and presented the cyber security awareness to all Kumba Iron Ore business units (first Anglo American business unit to achieve that milestone). • IT chief advisor for Sishen South project now called Kumba Iron Ore Kolomela mine.• Managed to implement a mega US dollar project at Lancashire Steel Pvt Ltd on record time and within budget. • Implemented the One Anglo HP Infrastructure transformation project in Kumba within the stipulated time of 1 year – Kumba was the first Anglo American Business Unit to successfully implement the project.• Implemented the one Anglo Ascent Global infrastructure project (Went to Manila in Philippines to do IT knowledge transfer to the Indian Helpdesk).• Managed to set up the Kumba Safety, Health and Environmental department’s IT systems and implemented a 3-year IT roadmap. This enhanced the business view on all company incidents and Lost Time Injuries (LTI’s) statistics on one platform.• Established the Kumba IM corporate governance, procurement, risk management and the disaster recovery plan.
Anglo American
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Information Technology Service Delivery ManagerAnglo American Jan 2016 - PresentLondon, England, GbDuties• Managed the operational and capital expenditure budget and collaborates with the Global team on budget forecast and expenditure.• Manages business units’ expenditure recoveries. • Stakeholder management.• Project management.• People management • Manages the relationship between Global IM and Kumba business unit.• Global Helpdesk management.• Vendor management and contracts management. -
Service Delivery ManagerAnglo American Jan 2008 - PresentLondon, England, Gb -
Business Relationship Manager (Brm)Anglo American Kumba Iron Ore Jan 2014 - Dec 2015Duties• Developing Infrastructure and Business relationship management strategy • Stakeholder management to ensure quality service delivery to the business.• Managed the budget.• Handled all IM escalations.• Compiling of Head Office monthly recoveries • I chaired the Change management approval board.• Managed IT related communications.• Project management.• vendor and contract management.• People management.
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Information Systems ManagerAnglo American Kumba Iron Ore Jan 2008 - Dec 2013Duties• Managed the operational budget for Information Systems area.• Developing and managing IT policies, processes and standards. • Stakeholder management.• Responsible for the relationship between the business and the IM department. • Managed IT related communications.• Incident management – handling of stakeholder escalations and Service Level Agreements (SLA) with all Kumba vendors and the Global Help Desk.• Call age analysis management.• Project management.• Infrastructure and risk management.• Supporting business driven initiatives e.g. cost cutting.• Vendor and contract management
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Information Technology ConsultantEppix Comm (Mtn Billing System) Feb 2004 - Dec 2007Managed the MTN billing system for South Africa and North African countries (Morocco and Algeria).
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Group It ManagerLancashire Steel Group Pty Ltd Apr 1999 - Dec 2003Duties • Developing IT strategy in support of the company strategy• Compiling the IT budget.• Developing project plans, specifying goals, strategy, staffing, scheduling, risk identification, contingency plans, resource allocation, system reports preparation and coordinating project activities for internal and external agencies.• Participating in the preparation of the annual company business plan and quarterly reviews.• Exco and board advisor on technology and technology investment decisions.• People management – motivating staff and returning critical skills.• Vendor and contract management.
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Project ManagerLancashire Steel (Pvt.) Ltd Jan 1997 - Mar 1999Duties • Managing and leading a mega US dollar project (MAX Manufacturing and Accounting system).• Planning, building, leading and implementing projects for Lancashire Steel Group.• Systems integration and design• Liaising with the Group Chief Financial Officer on technology implementation and adoption. • Project infrastructure management, IT resource allocation and monitoring.• People management.• Vendor and contract management.
Susan Sithole Skills
Susan Sithole Education Details
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University Of PretoriaInformation Technology -
University Of ZimbabweComputer Science & Statistics -
Chikore High SchoolSciences -
St Patrick'S Secondary SchoolOrdinary ("O') Level Cambridge
Frequently Asked Questions about Susan Sithole
What company does Susan Sithole work for?
Susan Sithole works for Anglo American
What is Susan Sithole's role at the current company?
Susan Sithole's current role is Anglo American - Masters in IT, BSC in Computer Science, BSC in Statistics and Project Management Certificate.
What is Susan Sithole's email address?
Susan Sithole's email address is su****@****can.com
What schools did Susan Sithole attend?
Susan Sithole attended University Of Pretoria, University Of Zimbabwe, Chikore High School, St Patrick's Secondary School.
What are some of Susan Sithole's interests?
Susan Sithole has interest in Children, Education.
What skills is Susan Sithole known for?
Susan Sithole has skills like Masters In Information Technology From University Of Pretoria, Business Analysis, Budgets, Project Management, Risk Management, Change Management, Active Directory, Sql, Ms Project, Strategy, Business Process Improvement, Business Process.
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