Susan Johannsen

Susan Johannsen Email and Phone Number

Director, Program Management at UPSTACK @ UPSTACK
Susan Johannsen's Location
Bothell, Washington, United States, United States
Susan Johannsen's Contact Details

Susan Johannsen personal email

n/a
About Susan Johannsen

Self-driven and highly motivated leader with 10+ years of Program Management experience in Europe, Asia and North America • Effective management of operation-critical IT and software projects • Waterfall, Program Leadership, Product Owner, Vendor Management, major migration and transformation program • PMP®, Lean Six Sigma Green Belt certified, and Master’s in International Business

Susan Johannsen's Current Company Details
UPSTACK

Upstack

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Director, Program Management at UPSTACK
Susan Johannsen Work Experience Details
  • Upstack
    Director Program Management
    Upstack Sep 2022 - Present
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  • Charter Communications
    Senior Manager Program Management
    Charter Communications Sep 2018 - Sep 2022
    • Manager of two (Program Manager and Sr. Project Manager) overseeing 20+ channels• Program Management of the implementation of two new commissions systems for sevenunique sales channels, encompassing requirements gathering, throughtesting and go live as well as monitoring and P0 / P1 problem resolution• Tracking of program and BAU tickets including prioritization, road mapping and escalation• Liaison between internal and external stakeholders including contractors, Sales Operations,Business Planning, the Project Management Office and the Administration Team• Clear and concise reporting to upper management through daily and weekly project updates• Previously Senior Project Manager and Program Manager (promoted to Senior Manager)
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  • Hk Express
    Manager, Projects And Systems
    Hk Express Mar 2017 - Jul 2018
    Hong Kong
    • End-to-end Product Management of the airline’s operational system Merlot.aero, including allBusiness Analysis and Project Management• Direction of integration and enhancement projects (Requirement gathering through UAT)• Introduced company’s first standard procedures for maintaining, testing & using IT systems• Management of operation’s software including SDLC and stakeholder management (C-leveland senior management)• Manager, Operations Services from March 2017 – December 2017
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  • Allegiant Travel Company
    Project Manager, Operations I
    Allegiant Travel Company Jan 2015 - Feb 2017
    Las Vegas, Nevada Area
    • Managed project teams of 20+ employees and vendors• Supervised all aspects of upgrades to Allegiant’s crew tracking software including priority ofenhancements and bug fixes, testing and deployment• Vendor, risk and project lifecycle management from business case to execution and closure• Applied agile and waterfall methodologies to IT projects ranging from $10k-$1M• Drove successful business process transformations & change management, improvingoverall performance and communication between internal business units and externalvendors
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  • Star Alliance
    Project Manager
    Star Alliance Oct 2013 - Oct 2014
    Frankfurt Am Main Area, Germany
    - Coordinated deliverables and schedules of internal stakeholders, 28 global member airlines and third party vendors- Successfully delivered IT and loyalty projects that aligned member airlines and enhanced the global Alliance- Managed relationships and compliance of membership airlines and 3rd party providers- Led communication with diverse and multicultural virtual teams around the world
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  • Star Alliance
    Human Resources
    Star Alliance Jan 2013 - Sep 2013
    Frankfurt Am Main Area, Germany
    - Responsible for company-wide internship program from interview to exit- Coordinated relocation and repatriation processes for expatriates- Contributed to internal communication, including the development and maintenance of the HR intranet space and the writing of weekly content for internal publications to be sent to over 120 employees
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  • Fulbright Association
    English Teaching Assistant
    Fulbright Association Sep 2010 - Jun 2012
    Heidenheim An Der Brenz, Germany
    - Supervised discussions and classroom activities for students grade 5 through 13- Participated in school run projects such as Comenius through the EU and Spanish student exchange- Taught English and US culture to Gymnasium students and assisted the head teacher.
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  • Maryland General Assembly
    Legislative Assistant
    Maryland General Assembly Jan 2010 - May 2010
    Annapolis, Maryland
    - Responded to concerns of constituents through phone calls and letters- Managed the Delegate’s schedule through the use of Commence software- Attended hearings on education with the Delegate
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  • University Of Maryland
    Resident Assistant
    University Of Maryland Aug 2007 - May 2010
    College Park, Maryland
    - Developed programs to create an involved community of 74 freshmen- Enforced resident hall rules and assisted in problem solving for residents- Wrote incident reports and follow up with residents after reports of misconduct
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  • University Of Maryland
    Program Assistant
    University Of Maryland Jan 2006 - Oct 2007
    College Park, Maryland
    - Organized and assisted the running of campus-wide events such as HighRisers and Maryland Open Houses. - Lead student organizer for the University of Maryland SafeBreak project.- Co-authored grant proposal for The Alcohol Coalition for the University of Maryland HighRiser and Overnight Stay Programs. Grant awarded March 2007.
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Susan Johannsen Skills

German Public Speaking Language Teaching Multicultural Teams Ms Office Suite International Business Teaching Experience International Relocations Social Media Horseback Riding Dog Training Psychology Project Management Aviation Airlines Teaching Microsoft Office Program Management Research Management Team Leadership

Susan Johannsen Education Details

Frequently Asked Questions about Susan Johannsen

What company does Susan Johannsen work for?

Susan Johannsen works for Upstack

What is Susan Johannsen's role at the current company?

Susan Johannsen's current role is Director, Program Management at UPSTACK.

What is Susan Johannsen's email address?

Susan Johannsen's email address is su****@****air.com

What schools did Susan Johannsen attend?

Susan Johannsen attended Fachhochschule Aalen, University Of Maryland College Park, Eberhard-Karls-Universität Tübingen.

What skills is Susan Johannsen known for?

Susan Johannsen has skills like German, Public Speaking, Language Teaching, Multicultural Teams, Ms Office Suite, International Business, Teaching Experience, International Relocations, Social Media, Horseback Riding, Dog Training, Psychology.

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