✓ Susan Smedley Email & Phone Number

Hanoi

A driving passion and enthusiasm for real estate coupled with genuine old-fashioned customer service has helped me win exceptional customer loyalty throughout my career. I believe in putting people first in the sales process and always strive to deliver the best result for both buyer and seller.As a Client Director of Link Me In Guides, I manage and improve the sales and service systems to ensure that my team of Senior Client Executives are always delivering a high-quality customer experience. Link Me In Guides is the world’s leading online profile transformation specialists for real estate agents with over 30,000 hours of consulting experience.Since 2014, we have been building a world-class team of real estate LinkedIn specialists and solutions. In 2016, Link Me In Guides is the world’s only supplier of white label solutions for real estate portals and large real estate marketing solution firms.As a Client Director at Link Me In Guides, I excel at:► Saving Time And Money► Increasing Job Offers For Agents► Making Agents More Professional ► Winning More Business For Agents► Attracting More Listings For Agents► Improving Referral Rates For AgentsOur team’s achievements include: ► 30,000+ LinkedIn Hours► 90%+ Referral Rate► 98%+ Grammar Accuracy► 455,000+ Connection Exports► 190,000+ Contacts Verified► 320,000+ LinkedIn EndorsementsTo learn more about Link Me In Guides, go to: ✔ www.linkmeinguides.comTo learn more about our Optimisation Solutions, go to: ✔ www.linkmeinguides.com/optimiseSpecialities: LinkedIn Profile Optimisation, LinkedIn Keyword Optimisation, LinkedIn Lead Generation, LinkedIn Networking, LinkedIn Research, LinkedIn Keyword Tagging, LinkedIn Groups, LinkedIn Invitations, LinkedIn SEO, Australia, Canada, Hong Kong, New Zealand, Singapore, United Kingdom, United States of America, Real Estate.

Hanoi

My passion for sales and also tourism has contributed significantly to accomplishments at Ocean Tours.I was driven by a genuine desire to help my company develop and grow with bigger sales revenue.As a General Manager at Ocean Tours, my main responsibilities were managing and retraining new staffs. In addition to this, I also made the contribution to creation and implementation of new tour, as well as designing new websites, flyers and doubling the income of the Island Bar.Ocean Tours is a company working in tourism industry, which received Certificate of Excellence in 2011 by TripAdvisor. Ocean Tours provides a wide ranges of tours not only around Vietnam but also in Cambodia. The most popular among various choices of tour package ranges from Halong Bay Cruises, Hill Tribe Hamlet Treks, to Mountain Four Wheels Explorations and Cast Away A Day.As a General Manager at Ocean Tours, I was an expert at:► guiding tours► managing business operation► managing and retraining sales staffs To learn more about Ocean Tours, go to:✔ www.oceantours.com.vn

Hanoi

As a Sales Assistant Manager at Hanoi Rocks Hostel, my main duty was managing sales as well as advising customers on Vietnam travelling. Moreover, I also enhanced tour promotion and was in charge of creating and proofreading leafletsHanoi Rocks Hostel is in the heart of Old Quarter of Hanoi. It has top quality beds, pillows and linens. Hanoi Rocks Hostel is one of the best hostels in Hanoi and provide a hostel experience that couldn’t be found anywhere else in Vietnam. To learn more about Ocean Tours, go to:✔ www.hanoirockshostel.com

Reading

As a Vendor Management ING Direct which is now Barclays Direct, I was responsible for project management and timely delivery for multimillion pound projects. Up to 50 supplier managing was also one part of my responsibility as well as ensuring excel customer service on the phone and website. In addition, customer service team including preventing customer complaints and promoting satisfaction was under my management.ING Direct is one part of the ING Group network, which is now bought by Barclays. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. To learn more about ING Group, go to:✔ www.home.barclays

Reading

As an Inventory Management at Rockwell Collins, my main responsibilities were gaining a higher MoD company clearance by developing a new SAP stock management system. I was also in charged of timely project delivery as well as improving communications and relationships between departments.Rockwell Collins, Inc. is an American multinational company headquartered in Cedar Rapids, Iowa providing avionics and information technology systems and services to governmental agencies and aircraft manufacturers.To learn more about Rockwell Collins, go to:✔ www.rockwellcollins.com

Reading

As a Stockroom Manager, I have excelled at human skills by managing a team of 10 people and all of their personal development and training. I was responsible for stockroom operation and store supply also. Beside this, I have always strived for ensuring excellent customer service provided on the phone, email and in person.HMV Retail Ltd, formerly HMV Group plc, is a British entertainment retailing company operating in the United Kingdom and Ireland. It was listed on the London Stock Exchange and was a constituent of the FTSE Fledgling Index. The first HMV-branded store was opened by the Gramophone Company on Oxford Street in 1921, and the HMV name was also used for television and radio sets manufactured from the 1930s onwards. The retail side of the business began to expand in the 1960s, and in 1998 was divested from EMI, the successor to the Gramophone Company, to form what would become HMV Group.To learn more about HMV & Virgin, go to:✔ www.hmv.com

Northern Ireland

As a Stockroom Manager at Virgin Megastores, I was under the duty of managing and directing the daily activities of multiple operations functions. I also had to make recommendations to improve the productivity, quality, and efficient delivery of products and services. I took the overall responsibility for the Processing (Back of House) section with a team of 3 - 5 people.Virgin Megastores is an international entertainment retailing chain, originally founded by Sir Richard Branson as a record shop on London's Oxford Street in early 1976. The company expanded to hundreds of stores worldwide in the 1990s, but has lost a large number of stores in recent years, largely with the sale, and eventual closing of the UK, US, Irish, Italian, Spanish, Canadian, Australian, French, Greek and Japanese stores. By 2015, current operations are exclusively in the Middle East and in North Africa, consisting of approximately 40 stores.To learn more about Virgin Megastores, go to:✔ www.virgin.com