Susan N. Smith Email & Phone Number

Piqua, Oh

Builds and maintains strong relationships with mass division store management teams within assigned territory consisting of 52 locations.Oversees seasonal and everyday product program execution and system integrity.Trains and evaluates Retail Merchandisers plus manages service budgets and installations based on Best Methods practice.Serves as main account contact within assigned territory.

In-store sales and demonstration support representing a holistic line of dog and cat food.Establishes a connection with Pet Parents to discover their bond with their pet and to identify how Blue Buffalo will strengthen their bond.Earned "Gold Buff Elite" award for sales level achievement.

Generated press releases and public information articles for training programs and special events.Developed and delivered informational presentations throughout Miami and Shelby Counties.Re-designed and maintained chapter website.Investigated fund raising campaigns that led to a new major fund raiser. Coordinated four (two existing and two new) fund raising events that raised more money than in previous years of chapter special event fund raising.Cultivated and established… Show more Generated press releases and public information articles for training programs and special events.Developed and delivered informational presentations throughout Miami and Shelby Counties.Re-designed and maintained chapter website.Investigated fund raising campaigns that led to a new major fund raiser. Coordinated four (two existing and two new) fund raising events that raised more money than in previous years of chapter special event fund raising.Cultivated and established many new donor relationships.Reported to Executive Director. Show less

Coordinated philanthropic activities and partnerships within three county sales territory.Served as representative of "the brand" within the local sales market.Reviewed, edited, and revised new employee orientation and training materials.Initiated and maintained local owner/operator's website.Solely responsible for the creation and production of customized marketing materials for individual restaurants and community events.Reported to the Director of Operations.

Primary liaison between the AIM Center Customers, Project Managers, and Faculty. Responsible for the proposal process from contact to completion. Coordination, development, and implementation of terms and conditions of agreements. Client qualification and lead generation through contacts and relationship initiatives. Maintained database for requested information and services. Successfully led a multi-disciplinary team (comprised of Finance, Operations, Engineering, Quality,… Show more Primary liaison between the AIM Center Customers, Project Managers, and Faculty. Responsible for the proposal process from contact to completion. Coordination, development, and implementation of terms and conditions of agreements. Client qualification and lead generation through contacts and relationship initiatives. Maintained database for requested information and services. Successfully led a multi-disciplinary team (comprised of Finance, Operations, Engineering, Quality, and Project Management) through negotiation and custom design of the training program for a large aerospace manufacturer's New Product Introduction Team (NPIT). Reported directly to the AIM Center Executive Director. Show less

Responsible for all Midwest Ohio contracted programs for Indiana based Human Resource Consulting Firm. Managed all existing client relations and contract negotiations as well as marketing initiatives and cultivation of new industrial business partnerships. Conducted annual reviews of financial reports to determine feasibility of revenue margins based on activity levels, risk assessments, and forecasted client sales/business opportunities. Acquired several new million dollar… Show more Responsible for all Midwest Ohio contracted programs for Indiana based Human Resource Consulting Firm. Managed all existing client relations and contract negotiations as well as marketing initiatives and cultivation of new industrial business partnerships. Conducted annual reviews of financial reports to determine feasibility of revenue margins based on activity levels, risk assessments, and forecasted client sales/business opportunities. Acquired several new million dollar leased employee account contracts. Largest volume account acquisition to date. Reported directly to company President. Show less

Generated new, maintained existing, and reactivated dormant billboard advertising contractual accounts. Responsibilities included marketing strategy presentations, competitive surveys, customer relations, creative consulting, and associated troubleshooting and problem solving.

Represented contractual employment services to a diverse client base throughout the Miami Valley area. Led applicant recruitment by way of networking programs, traditional medias, and career fairs. Conducted and supervised new employee orientation classes. Provided career counseling, testing, and quality matching to jobs for long term retention. Administered and maintained performance and salary reviews and records. Advised client management on employee relation issues and… Show more Represented contractual employment services to a diverse client base throughout the Miami Valley area. Led applicant recruitment by way of networking programs, traditional medias, and career fairs. Conducted and supervised new employee orientation classes. Provided career counseling, testing, and quality matching to jobs for long term retention. Administered and maintained performance and salary reviews and records. Advised client management on employee relation issues and counseled outsourced employees in the area of job/personal conduct. Hired/terminated, trained, and supervised office staff. Responsible for updating personnel files to ensure compliance with state and local regulations. Prepared and edited customized client employee handbook. Performed weekly payroll processing functions. Received company sales achievement award for largest new account and most improved branch.Human Resources AdministratorJet Composites, Sidney, Ohio. 1996Provided project management leadership in the areas of personnel, payroll, labor relations, and training for a Canadian based thermal insulation company. Administered benefits system to meet management and employee needs. Consulted with Chief Executive Officer, managerial staff, and supervisors to ensure policy compliance with applicable statutes, rules, and regulations. Determined appropriate grievance procedures relief; resolved employee disputes. Interfaced with company’s legal counsel in dealing with progressive discipline and grievances. Developed and implemented a Code of Conduct Policy. Acted as a liaison for regulatory agencies: OSHA, Job and Family Services, and Workers’ Compensation. Maintained employee training and assessment program records necessary for ISO and QS certification. Activated and oversaw the Safety Committee to meet ISO and QS certification specific criteria. Show less

Started career as a Laboratory Research Assistant at Wright State University which led to full responsibility of raising and caring for 1500 laboratory animals. Hired, trained and supervised other technicians. Transferred to Wright Patterson Air Force Base and was promoted to Senior Animal Laboratory Technician. Worked with sensitive state-of-the-art equipment and complex data. Supervised and trained other technicians. Dayton Emergency Veterinary Clinic, Dayton, Ohio. 1984-87 –… Show more Started career as a Laboratory Research Assistant at Wright State University which led to full responsibility of raising and caring for 1500 laboratory animals. Hired, trained and supervised other technicians. Transferred to Wright Patterson Air Force Base and was promoted to Senior Animal Laboratory Technician. Worked with sensitive state-of-the-art equipment and complex data. Supervised and trained other technicians. Dayton Emergency Veterinary Clinic, Dayton, Ohio. 1984-87 – Veterinary Technician-Concurrently worked in many technical, business and emergency animal care capacities at the Dayton Emergency Veterinary Clinic. Show less

Sociology, Art. Social Work

Also attended Park University (at Wright Patterson AFB) and Edison Community College for Marketing and Business classes.

Education record

Rehabilitation/Education Major

Education record

Communications, History, and Marketing courses. 92 Semester Hours completed. Corporate Training Programs. Completed a wide variety.

Management, Business, And Accounting Major