Susan Steindorff Email & Phone Number

Manchester, England, GB

Handforth, Cheshire, United Kingdom

Receiving & Inputting customer orders via email, files & issuing related order acknowledgement with all information customers may need (e.g. product availability, eventual delivery time and material status using an EDI process.Liaising with the different Supply Chain entities: Plant, Finished Goods Planning team and warehousing. Providing metrics related.

Manchester, United Kingdom

Providing excellent Customer Service to key customers in FMCG through order management, account management, issue resolution and business communication. Managing customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints. Providing service and support through SAP CRM and Remedy.

Manchester, Greater Manchester, United Kingdom

Various temporary assignments working for companies such as The Fresh Group, BASF & Mitsubushi ElectricalProcessing/Inputting all incoming customer sales orders via SAP through to delivery and invoicing. Pro actively contacting existing customers to maintain relationships and ensure full utilisation of couriers re deliveries of products. Preparing.

Stockport, United Kingdom

Working closely with key customers plans and forecasts, using Microsoft Excel, to ensure that they are meeting and not exceeding their monthly forecasts. Identifying and communicating to Account Managers when they are not and being able to pick up on unusual trends or patterns from the customer plans. - Prioritising workload whilst handling multiple tasks.

Manchester, United Kingdom

• Experienced member of the U.K. customer service team who are the forward face of Cargill supply chain, ensuring smooth supply of glucose and texturising products to our customers, on time and in full.
• Manage key accounts to ensure all orders for the UK are processed to agreed standards in terms of content, timing and stock allocation from receipt to final delivery
• Worked on various projects varying from set up of electronic invoicing and implementation of new packaging for texturising products.
• Trained to cover all aspects of planning of packed products and act as back up for planning team.
• Contributed to Cargill's continuous improvement ethos by constantly reviewing and recommending different approaches and modifications to existing systems.
• Selected to participate in a European project team in preparation for a SAP system upgrade. Following training and implementation of the system locally, trained peers and liaised with European counterparts to identify.

Altrincham, Cheshire

• Deputised in team leader's absence, conducted coaching sessions and held team meetings.
• Promoted from motorcycle sales advisor to be part of set up of new personal lines department.

Wilmslow, Cheshire

• Achieved and exceeded sales and quality targets, maximised client loan applications by processing from receipt of application to loan payout.

Australia

Wythenshawe

• Customer Service Supervisor 1999 -2001
• Responsible for leading and motivating a team of 10 customer service advisors in busy billing enquiries department handling over 800 calls per day.
• Improved team focus from service, to service and sales, through a program of motivation and coaching all targets were exceeded.Business Telesales Executive 1997-1999
• Handling incoming enquiries to generate an interest in Cable & Wireless business product portfolio and cross sell business solutions.
• Deputised for team leader supervising staff, handling referral calls and produced performance statisticsCustomer Service Advisor 1993-1997
• Primary contact for customer enquires relating to a national advertising campaign.