Susan Peck Email and Phone Number
I am an outcome-oriented consultant, skilled in driving business strategies through relationship cultivation and applying change management principles.My expertise spans a range of areas, including organizational change management, IT strategy, IT business relationship management, and customer relationship management. My ability to communicate and collaborate enables me to work effectively with stakeholders at all levels.Additionally, I have a strong background in the following areas:🔹Strategic and Tactical Road Mapping🔹 IT Business Strategy and Capability Modeling🔹 IT Governance🔹 Executive Communications - Development and Execution🔹 Digital Transformation and IT Modernization🔹 Project Portfolio Management🔹 PMO Development and Leadership🔹 Program Governance🔹 Program Management🔹 Project Management🔹 Agile / Kanban🔹 IT Product Selection Process🔹 Business Development and RFP Responses🔹 Disaster Recovery and Business Continuity🔹 ITSM (IT Service Management) – specialized in Incident Management and Change Management
Kyndryl
View- Website:
- kyndryl.com
- Employees:
- 59162
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Director - Us Organizational Change ManagementKyndrylTustin, Ca, Us
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Sr. Change ManagerThe Standard Nov 2024 - PresentPortland, Oregon, UsLeveraging The Standard's structured change management methodology to lead consistent change strategy, design, and execution to meet all client needs. -
Principal ConsultantChange Catalyst Solutions Consultancy, Llc Jan 2024 - Nov 2024Delivered effective change management solutions by providing clients with expertise and experience. Provided consultation to nonprofit leadership to develop company strategy, governance, and scale up operations. -
Us Director, Organizational Change ManagementKyndryl 2023 - 2024New York City, New York, UsLed team in the creation and execution of sales, marketing, and staffing strategies for the newly formed Organizational Change Management consulting service offering. Originated deals with C-level Fortune 100 prospects; led and contributed to the overall proposal development and deal negotiation process.
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Organizational Change Management ConsultantPacific Life 2021 - 2022Newport Beach, Ca, UsManaged all change management activities for three transformation program workstreams including an agile transformation and a key platform upgrade. -
Change Management Consultant, Governance Program Manager, Itsm Change ManagerPacific Life Jan 2003 - Dec 2020Newport Beach, Ca, UsProgressively moved from project management to program management to IT program governance to business relationship management.
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Executive DirectorHelping The Behaviorally Challenging Child (Hbcc) Feb 2021 - Dec 2021Tustin, California, UsGuided the Board of Directors by inspiring and motivating the team to develop the organization’s mission, vision, and values. Chaired the strategic planning process including organizational design and implemented sustainable annual reviews. -
Pmo Process DevelopmentToyota Financial Services Corporation Oct 2001 - Jan 2003Nagoya, Aichi, JpExpert in all PMO functions, including portfolio management, resource management, project SLDC methodology, and associated processes. Trained IT staff at all levels, ensuring mastery of processes and gathered feedback for ongoing improvement. Drove continuous process improvement and developed best practices for optimal IT department performance. -
Customer Beta Program Coordinator & Customer Training SpecialistPersonic, Inc. 1996 - 2000Customer Beta Program CoordinatorAuthored comprehensive business and functional requirements documentation for application development projects. Led and mentored a high-performing development team and represented application development management on an architectural governance team. Managed cross-functional QA teams, established vigorous testing procedures, and oversaw release management activities. Acted as chief liaison for customer experience improvements by maintaining and prioritizing a backlog of product enhancements. Training SpecialistDesigned and delivered in-depth training programs for complex applications significantly enhancing user proficiency and satisfaction through meticulous preparation, detailed adoption rate reporting, and improvements to materials based on feedback. Collaborated with the technical writing department to refine existing training materials and create comprehensive documentation for new product lines and upgrades.
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Operations SpecialistSneakers Software, Inc. 1997 - 1999SalesGrew Sneakers Software's client base by representing the company at all major veterinary trade shows. Marketing Created and maintained marketing materials, delivered product demonstrations, and maintained precise client and prospect information in the CRM system.Development & Technical Support Provided 4D database technical support for over 600 veterinary clinics, including software/network troubleshooting on macOS and Windows platforms. Developed custom databases and executed customer data conversions. Documented the company's SDLC development processes and created knowledge bytes for support staff.
Susan Peck Education Details
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UclaBa -
Marymount California UniversityAssociate Of Arts - Aa
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Regent'S University LondonN/A
Frequently Asked Questions about Susan Peck
What company does Susan Peck work for?
Susan Peck works for Kyndryl
What is Susan Peck's role at the current company?
Susan Peck's current role is Director - US Organizational Change Management.
What schools did Susan Peck attend?
Susan Peck attended Ucla, Marymount California University, Regent's University London.
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