Susan Swift Email & Phone Number

Fresno, California Area

Clovis, Ca

• Managed front and back office operations; responsible for invoicing, budgeting and customer service. • Developed and implemented departmental procedures and tracking systems.• Learned new healthcare rules and regulations; met with representatives to choose appropriate plans. • Identified regulatory reporting requirements and established procedures to achieve compliance goals. • Managed service schedule and equipment purchases.• Maintained meticulous tax records and P&L information needed for yearly tax requirements. • Managed account payables and account receivables.

Fresno, California Area

• Responsible for Crew Planning operations throughout company growth of 700%. • Developed long range staffing projections and hiring strategies through research and analysis of planned growth, training availability, schedule deadlines and human resource workload. • Designed monthly reports which illuminated future deficiencies. These consistently led to 90% error prevention, huge cost savings, increased efficiency and improved employee productivity. • Continually met strict contractual deadlines under constant direction changes and fluctuating staffing numbers. • Developed and implemented the department’s technology system, departmental procedures and tracking systems.• Primary point of contact between management and collective bargaining representatives with regards to ensuring scheduling compliance. Cultivated an environment of cooperation which enhanced employee satisfaction. • Worked in partnership with other departments leading to vast improvements in operational efficiency, cost savings and performance.

Fresno, California Area

• Responsible for coordinating all aspects of operations including management of the following departments - Contract Administration, Crew Administration, Staffing, Crew Planning, Training, Crew Records & Scheduling• Conducted interviews & managed hiring, terminations, vacations, position changes, expense reports, FMLA, paid & unpaid leaves & furloughs • Managed time cards & payroll information for department staff. Oversight of timekeeping for an additional 800 operations personnel• Primary point of contact for management, employees & union representatives in ensuring compliance & cooperation of numerous contract agreements • Management advisor to legal staff in labor disputes, arbitrations & collective bargaining negotiations• Coordinated operations throughout mergers, acquisitions & massive company growth • Developed long range staffing projections & hiring strategies through research & analysis of planned growth, training availability, schedule deadlines & human resource workload • Produced timely & comprehensive employee performance reviews • Oversight of classes for new hires, transitions & recurrent needs. Chaired new hire orientations • Chaired weekly department meetings to disseminate reports, ensure ongoing compliance, initiate discussion & foster a sense of team work • Negotiated & maintained cost efficient hotel contracts for employee stays throughout the US • Oversight of meticulous personnel & training documents subject to regular and random inspections from federal government agencies• Provided technology solutions training & support for various software systems • Executed beta testing for different technology systems. Tracked & analyzed results and advised management on which systems to pursue • Coordinated location planning & directed scheduling movement for up to 800 employees in multiple locations throughout the US.• Continually met strict contractual deadlines under constant direction changes & fluctuating staffing numbers

Education record

Associate Of Arts (A.A.), General Education