Susanta Kumar Sahu Email & Phone Number

Chennai, Tamilnadu, India

Associated with the digital transformation team of Global Transaction Banking group (iGTB) of Intellect for Payments, Collections & Receivables, Channel application and other corporate banking productsBusiness Analyst | Solution design and implementation (Digital & Payments)• Solution design based on signed scope of work with client and current product functionalities.• Conducting Product work though (PWT) for client and requirement gathering• Ensuring creation and delivery of FS, BRD, Process flow charts, Test scenario, User guides etc.• Assisting in various phases of project ( SIT, UAT, Regression, Production and Go-Live)• Coordinating with client for the sign off for various stages of project• Training on Domain/Product functionality• Successfully implemented full end to end Payment solution for a leading bank in Malaysia.Consultant | Pre Sales executive (Digital & Payments) • Responding to and reviewing proposals (RFPs/RFIs) for functional correctness, scope, capability and fitment of the product. Creation of artefacts such as solution diagrams, scope documents, client presentations etc.• Pre-Sales, Solution Design based on Problem Statement of Client and Market Needs for Digital and Payments products (both front and back office, and integrated payments hub)• Ensuring creation and delivery user stories/journeys for any specific requirements from the client, and engaging with service delivery team for effort estimation/planning, release timelines and sanity check of enhancements• Conducting demonstration and workshops for clients (Business users), and assisting in the scenario preparation and testing for Proof of Concept (PoC) for potential clients

Bhubaneshwar, Odisha, India

Project Tittle - Cross functional analysis and study of the supply chain & internal processes of OSBC• Head office – Studied the supply chain, processes and IT systems implemented till date, and the pricing mechanism. Coordinated with WIPRO consultants/NIC officials entrusted with computerization in OSBC• Depot – Studied and validated demand of retailers, supply position, the inventory system presently implemented, as well as the system for stacking of stocks and issues• Recommended multiple process changes and a strategy for improvement

Pune, Maharashtra, India

Hired after clearing all India GET entrance exam as part of the reputed Graduate trainee program– a graduate-level development program in Gurgaon.System support tier-2 engineerCore responsibilities & accomplishments - • Worked in the capacity of a system support engineer under managed services vertical for clients like Vodafone and Uninor in Maharashtra and Goa circle• Interacted with clients and briefed them about new GSM product, features and services for network optimisation and enhancement• Supervised various projects with the allocated resources and always within the given timeline• Worked independently with the responsibility for solving escalated customer request cases and reporting according to processes. Resolved customer technical issues on-site or via telephone, chat applications or other remote applications. • Analysed various kinds of reports to identify problems and guided teams for optimisation and solution. Leveraged internal technical expertise, including specific knowledge domain engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues• Acted as a technical mentor for enabling the team for problem solving, diagnosis, preventive actions & migration and supported field engineers 24*7 for early resolution and recovery from network failure• Study and automate various manual day to day processes and operations ( mostly using Excel macros )• Participated in discussion with the national support team to share best practices & learn about new technologies and complementary applications. Awards and recognition• Awarded for SPOT award for innovative ideas to streamline various processes (Excel macro development)• Certified with Radio access 2G-Marshal certification• Administered and successfully completed implementation of Location Based Services for Vodafone• Oversaw implementation of S16 upgrade (both hardware & Software) of Vodafone network

Master Of Business Administration - Mba, Finance And Operations

• KPMG Lean Six Sigma Green belt certified • Core member of X-OPS ( Operations Committee of XIMB ) – Conducted “Nirnay” which is flagship.

Xii-Science

XII-Science stream (English, Mathematics, Physics, Chemistry and Biology) • Secured 84.6% (CBSE Board) • Cleared Pilot Aptitude Battery.

Xth

Activities and Societies: Xth (English, Hindi, Mathematics, Science and Social studies) • Secured 87.4% (CBSE Board) • Awarded with Rajya.