Develop & execute strategies to enhance customer experience, improve user retention and engagement.Lead a team of 10+ members to establish strategy & roadmaps for content & community operations.Achieved 85% MoM growth in active user acquisition and 82% increase in overall interaction through devised strategies.Led cross-functional teams in development of multiple new products, resulting in 40% increase in revenue.Strategized and executed revenue projects to monetize acquired users. Managed key client relationships, consistently exceeding quarterly targets by 25% and maintaining an average rating of 95% .Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Wrote engaging and successful marketing, advertising, and website copy.Collaborated with cross-functional teams to ensure cohesive messaging across all marketing channels and platforms.Enhanced content strategy by conducting thorough audience research and aligning content with target demographics.Created and distributed surveys for data collection and analysis.Good on data analysis by using excel to grow DAU & WAU content category .Increased the language HO-TO, Scroll Depth, I/V, DAU, WAU, Interactions.Excellent knowledge of user-generated content management and creator account management.Good knowledge on content moderation and solved trending tag pipeline issue with trust & safety team and helped them to maintain TAT.Closely monitored industry trends and competitor activity, adapting strategies as necessary to remain competitive in the digital landscape.