Engage with business stakeholders, leadership and project team via interviews, focus groups, surveys, and ongoing interaction to identify pain points, challenges and ideal outcomes for Procure-to-Pay (P2P) Process Redesign Initiative. Develop targeted change communications for specific stakeholder groups as well as broad audiences that prepared stakeholders and provided tools to ensure successful adoption.• Created and implemented multi-channel communication plan. Vehicles included newsletters, emails, FAQs, custom SharePoint intranet pages, “Five Minute Meeting” guides, slide decks, and communiqués from senior leaders, all targeted at specific audiences.• Developed materials that range from light and humorous to direct and to-the-point, utilizing the voice and manner appropriate to the audience and situation, resulting in materials that engaged, informed, educated, motivated, or reassured as needed.

Flag Ranch, a 501c3 public charity, is a horse/human sanctuary. It's a safe place to pause in open spaciousness immersed with a herd of horses. Where human time dissolves into the natural rhythms of the animals and the earth. Through collaboration with the horses, the land and all who reside here, creativity and self-expression are inspired, and respect, understanding, compassion and empathy are restored. As we reunite with Nature, we listen, awaken and rediscover our innate worthiness, our calling and our service. As Ranch Manager, I oversee the day-to-day operations of the ranch, including all horse care and infrastructure maintenance and improvements, hiring and management of team members, and coordination with service providers. As a member of the circle of Stewards, I ensure that our activities are aligned with our mission.

Reiki Practitioner and Master Teacher, certified by the International Center for Reiki Training. I began my Reiki training in 2014, focusing first on sharing Reiki with humans, and I began working with horses and other animals in 2015. I offer Reiki sessions in-person and remotely, and I teach Level I, Level II and Advanced Reiki Training/Master level classes, as well as Reiki for Animals. The more I share Reiki with both human and animal people, the more I see it make a difference in their lives. I love that, and I especially love teaching people to share Reiki so they can experience that for themselves!

Engage with business stakeholders, leadership and project team via interviews, focus groups, surveys, and ongoing interaction to identify pain points, challenges and ideal outcomes for SAP Improvement (HR), SAP My Learning Learning Management System and SAP Ariba change initiatives. Develop targeted change communications for specific stakeholder groups as well as broad audiences that prepared stakeholders and provided tools to ensure successful adoption.• Created and implemented multi-channel communication plan for software releases and process changes. Vehicles included newsletters, emails, FAQs, custom SharePoint intranet pages, “Five Minute Meeting” guides, job aids, slide decks, brochures, and communiqués from senior leaders, all targeted at specific audiences.• Developed materials that range from light and humorous to direct and to-the-point, utilizing the voice and manner appropriate to the audience and situation, resulting in materials that engaged, informed, educated, motivated, or reassured as needed.

As Project Manager for the cross-functional Business Performance Review Strategy Planning Team, achieved expanded participation among department managers and shifted the Business Performance Review program from an atmosphere of skeptical participation to one of confidant collaboration.• Designed and implemented initiatives to expand the Business Performance Review program that increased participating departments by 41%• Served as primary Systems Administrator for the Balanced Scorecard system (ActiveStrategy)• Trained and coached managers on system functionality and strategic vs. tactical use of tools for business performance management and performance review presentation preparation • Designed and created - Presentations to Area Executives - Change Communications leading to successful adoption and integration of program changes - Process documentation and job aides - Project and test plan templates • Consulted with managers on objectives and KPI’s and integrated them into Balanced Scorecards• Designed and built analysis and reporting tools to facilitate providing guidance to managers

Responsible for publishing monthly newsletter and coordinating a variety of communications to increase member engagement and enhance the image of the organization. Identified best practices of four local ICF chapters that merged into one chapter in 2012 to provide communications that met the needs of all chapter members. Developed strategic change communications regarding chapter consolidation. Coordinated with board members on strategic communications initiatives and partnered with Director of Marketing & PR to coordinate internal and external communications. Directed efforts of the chapter's Virtual Assistant and Web Master.• Received 2012 Excellence in Service Award for exemplary service

Provided business development, management consulting and coaching to small business and individual clients. Guided clients through strategic planning, customer experience management, team development, and training development and delivery. Provided individual and team coaching. • Coached small business owners through identifying and overcoming obstacles to growth, including improving employee management, releasing of habitual tasks (delegation), improving customer service, and renewing focus on purpose.• Strengthened teams through individual coaching, design and facilitation of group interventions, and facilitated communication between business owners and employees• Developed customer surveys to collect data that served as the basis for change initiatives, provided potential testimonials and created opportunities for strengthening customer relationships. • Developed custom Quick Reference Cards and Participant Guides based on client-specific business processes for implementation of new HRIS system, facilitating system adoption • Provided career coaching to individuals in transition• Served as Individual Service Provider to the California State Department of Rehabilitation (Job Coaching & Development)• Developed and facilitated a leadership training class on Organizational Strategy and Developing a Balanced Scorecard for UCSF's Center for the Health Professions (see project)

* As US Country Facilitator (Oct. 2009 - Sept. 2011) Led US-specific community development initiatives.* As Global Operations Team Lead (Oct. 2009 - Feb. 2011), developed and implemented strategic initiatives with Chief Visionary Officer; facilitated virtual and in-person team meetings; coached individual team members; recruited, interviewed and trained pro-bono consultants for Global Operations Team; led establishment of best practices for implementation by Country Facilitators in various member countries; published newsletter.As Lead Membership Services Consultant (May 2009 - Oct. 2009) and a member of the launch team, created a welcoming and productive online community of organizational development practitioners through qualifying applicants for membership, recommending new candidates for approval, recommending connections between members, building and maintaining connections with members, and working with Global Operations Team members to promote the GBT's offerings to new and existing members. Developed and documented processes; interviewed, trained and provided guidance to new Membership Consultants.

Corporate Headquarters, San Francisco Bay AreaAs Internal Consultant, coached internal customers on improving business performance and on leading teams and individuals through strategic changes• Interviewed key stakeholders; facilitated team meetings, assisted customers in articulating mission, strategic objectives, and critical success factors for Balanced Scorecards; built strategy maps; identified key performance indicators appropriate to specific departments’ objectives; developed metrics; provided data analysis and tailored reports• Served as Subject Matter Expert for multiple departments on design and implementation of surveys; led change management initiative resulting in launch of a survey user group aimed at standardizing processes and facilitating adoption of survey best practices across the organization

Corporate Headquarters, San Francisco Bay AreaManaged implementation and day-to-day operations of global customer satisfaction management program for more than 300 branches. • Expanded North American customer satisfaction measurement program to include International operations, a change that represented a significant operational shift for International branches - Successful change management resulted in a world-class global program that facilitated customer retention and increased revenues while respecting regional differences• Coached Executive Management and senior managers on setting and achieving strategic objectives for quality service, and coached frontline sales managers on best practices for issue resolution and policy and regulatory compliance• Developed employee surveys and external customer surveys that fueled customer-based improvements• Developed metrics, implemented reporting, and made data-based recommendations for initiatives to improve service• Developed and delivered customized training to non-technical users on tactical and strategic uses of the system and integration into human processes - Customer satisfaction scores after one district-wide training program transformed the district from the lowest rated to the second-highest rated in two quarters• Developed communication materials for system rollouts, enhancements, and process improvement initiatives. • Designed, implemented, documented, tested, and refined processes that could be replicated and used for new hire training. • Collaborated with colleagues across multiple departments and countries• Led collaborative development of a proposal for idea program based upon LEAN Kaizen concepts• Nominated for 14 Circle of Excellence Awards (2003 - 2008)

Field Offices, Minneapolis• Provided full life-cycle recruiting, coaching and management services for contract placements. Recruited IT professionals for contract positions, coaching them through the job search and interview process; developed placement opportunities through sales and consulting efforts with clients; placed IT contractors with clients; coached and managed contractors while on assignments.• Facilitated the three-way success of the company, clients and consultants through lead development, consultative sales, account management, candidate recruitment and reference checking, consultant placement, and assignment management. Generated more than $3 million in revenues and contributed to the Twin Cities region consistently being among the top ten regions in revenue generation.• Introduced clients to professional networks and information resources specific to their needs, resulting in development of a reputation as a solution-oriented partner with first-call status and exclusive relationships with key customers. • President’s Club District Sales Award 1997 and 1998 for revenues generated• Million Dollar Milestone Award (1998) and Three Million Dollar Milestone Award (2001)

Seattle, WA• Managed Value-Added Reseller (VAR) channel for the Upper Midwest/Canada territory. Qualified, distributed, and followed prospects throughout the sales cycle, working with VARs, Account Executives, Developers, and System Integrators. Prepared proposals and quotes. Coordinated successful resolution of difficult customer service issues. Maintained significant revenue stream during transition between business models.• Led a cross-department Total Quality Management team, resulting in enhanced internal knowledge and utilization of TQM tools and methodologies that increased efficiency.• Developed, supervised and trained sales administration team of three. Defined and implemented policies and procedures, coordinated with various departments. Led standardization and documentation of processes that was recognized by Senior Management. Relieved Account Executives of inside duties. These efforts led to the elevation of the Sales Administration team to Inside Sales.* Received awards for Team Sales, Customer Service, and Efforts Beyond the Call of Duty

• Co-launched start-up with two former managers of The Maine Financial Institutions Insurance Trust.• Designed and implemented policies and procedures, managed accounting operations, managed benefit administration system, trained staff on procedures and benefit administration application, interacted with clients regarding cafeteria plan requirements, developed enrollment forms and reports, and administered flexible spending accounts. Contributed to a successful period of growth in the firm’s first two years.