Susanth K S Email & Phone Number

Kochi, Kerala, India

• Service recovery calls to improve patient experience.
• Coordinate different departments to ensure customer satisfaction.
• Monthly and daily analysis of feedback
• Implementation of new initiatives for better customer experience
• Handling of daily, weekly and monthly reports for Kerala cluster.
• Monitor and analyze patient feedback to identify areas for improvement and develop action plans toaddress issues and improve the patient experience.

Kochi, Kerala, India

• Handling customer complaints through calls and chats.
• Complaint resolution and coordination of different departments to ensure Customer satisfaction.
• Assist new associates as needed/provide on the job training to them.
• Feedback management
• Weekly and monthly analysis of calls and leads received for Aster Labs and Pharmacies.
• Maintaining team performance data and prepare MTD for the team.

Kochi

• Complaint redressal and service recovery calls.
• Manage patient enquiries, complaints and requirements.
• Coordinate various departments to enhance customer service.
• Supporting Co-workers, supervising and training new agents.
• Auditing calls and assisting Quality Analyst.
• Providing feedback to the agents based on call audits.

Kochi

• Feedback management and service recovery calls to improve customer experience.
• Handling customer queries through calls and chats.
• Maintain office services by organizing office operations and procedures.
• Coordinate the software developing team.
• Reviewing and approving supply requisition
• Monitoring clerical functions.

Sinaw, Oman

• Coordinate the team and provide training for new staff's
• Communicate with clients and company staff through mail and calls.
• Manages general office duties to ensure company processes run smoothly.
• Assists with director duties and corresponds with clients,customers,and vendors.
• Feedback management to improve customer experience.
• Spearhead efforts to elevate Customer satisfaction

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, First Class

Electrical, Electronics And Communications Engineering