Susanth K S Email & Phone Number

Kochi, Kerala, India

Service recovery calls to improve patient experience.• Coordinate different departments to ensure customer satisfaction.• Monthly and daily analysis of feedback• Implementation of new initiatives for better customer experience• Handling of daily, weekly and monthly reports for Kerala cluster.• Monitor and analyze patient feedback to identify areas for improvement and develop action plans toaddress issues and improve the patient experience.• Feedback Management and NPS• Develop strategies to Elevate the Outpatient and Inpatient experience.• Conduct audit processes to continuously assess and improve service quality.

Kochi, Kerala, India

Handling customer complaints through calls and chats.• Complaint resolution and coordination of different departments to ensure Customer satisfaction.• Assist new associates as needed/provide on the job training to them.• Feedback management• Weekly and monthly analysis of calls and leads received for Aster Labs and Pharmacies.• Maintaining team performance data and prepare MTD for the team.• Regular follow up with the team regarding their performance.

Kochi

• Complaint redressal and service recovery calls.• Manage patient enquiries, complaints and requirements.• Coordinate various departments to enhance customer service.• Supporting Co-workers, supervising and training new agents.• Auditing calls and assisting Quality Analyst.• Providing feedback to the agents based on call audits.• Manage ticketing and feedbacks.• Prepare daily and MTD reports for the team.

Kochi

• Feedback management and service recovery calls to improve customer experience.•Handling customer queries through calls and chats.•Maintain office services by organizing office operations and procedures.•Coordinate the software developing team.•Reviewing and approving supply requisition•Monitoring clerical functions.•Arranging projects and approving teams for specific projects.•Arranging Client meeting, team meeting and also preparing minutes.•Introduce innovative and creative solutions to handle various situations.•Worked with the sales team for lead generation.

Sinaw, Oman

Coordinate the team and provide training for new staff's• Communicate with clients and company staff through mail and calls.•Manages general office duties to ensure company processes run smoothly.•Assists with director duties and corresponds with clients,customers,and vendors.•Feedback management to improve customer experience.•Spearhead efforts to elevate Customer satisfaction

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, First Class

Electrical, Electronics And Communications Engineering