Susan Thomas Email & Phone Number

New York, Ny, Us

716 Fairmount Place, Bronx Ny

New York City Metropolitan Area

• Ensure the overall clinical oversight for the daily operations of an OASAS Part 818 rehab unit with a census of 60 adult patients• Address and attain the clinical needs of patients to provide excellent clinical care in accordance with state regulations and mandates• Evaluate staff and provide training through regular supervision.• Implement continuous quality improvement initiatives and ensure the proper usage of established, effective interventions to achieve defined, meaningful, clinical outcomes• Review and evaluate assessments, treatment plans and progress notes for quality assurance• Establish and incorporate effective recruitment, retention strategies, on-boarding and/or exit strategies, and process workforce complaints Develop, implement, and vise policies, procedures, and trainings to enhance treatment services, maintain compliance with regulatory agencies, and complete QA/QI • Responsible for development of unit and staff schedules, incorporating evidence based practices and various therapeutic approaches into treatment services, investigate and/or provide oversite of incidents, while ensuring compliance with all regulatory requirements.• Major contributor in obtaining perfect audit scores from OASAS and CARF, complete annual reports, staff evaluations, and all statistical data reports

New York City Metropolitan Area

• Provided clinical supervision, case conferencing, training and case reviews to professional staff with the goal of ensuring fidelity in delivering the evidence-based model to our service population. • Served as key representative of the agency, accountable for interacting with community partners to ensure collaboration and excellent service delivery.• Supervise daily operation of clinical services• Assists Program Director in ensuring compliance with regulation agencies• Prepares monthly statistical reports, staff evaluations, audits charts to ensure compliance• Provide staff training and conduct weekly clinical team meetings• Monitor all screenings, admissions, and discharges to track daily census• Provide crisis intervention and resources to assist the counselors in meeting the needs of our service population • Assist in developing procedures and approaches for the staff to increase productivity and professional growth• Performs all other duties requested by the Program Director

New York City Metropolitan Area

• Review assessments with CASAC Assessment Specialist to ensure clients are receiving appropriate level of care outcome.• Provide scheduled supervision, group supervision, and internal trainings with supporting documentation for assigned team.• Provide training and orientation for new Assessment Specialist and Case Review specialist. • Conducts employment interviews, recommend candidates for employment.• Intervenes with uncooperative clients and provides crisis intervention.• Supervise the STARS unit which reviews the Quarterly Progress Reports submitted by the treatment providers sent to HRA to report on clients treatment compliance• Ensure all data/codes entered into NYC WAY/WMS are accurate and concur with the appropriate treatment recommendation for the client.

New York City Metropolitan Area

• Evaluate client’s treatment needs and refer client’s to the appropriate level of care.• Monitor the client’s compliance in treatment, discuss the client’s treatment issues with the primary counselor and make necessary treatment recommendations to assist the client in reaching his/her treatment goals. • Weekly progress notes, monthly Treatment and Adherence reports, and input data into NYC WAY/WMS to report treatment recommendations to the Human Resource Administration (HRA).• Fieldwork to ensure client’s are in compliance, escort clients to detox or intake appointments, and meet with treatment staff to network with treatment providers to verify client’s compliance.

New York City Metropolitan Area

• Provide information on the Human Rights Law and inform the public who is protected under this law.• Facilitate Bias Awareness/Cultural Diversity workshops for community based organizations, schools, and other agencies.• Conduct multi-cultural trainings to foster positive employment, community, and public relations.• Work in conjunction with the NYPD Bias Investigation Intake Unit to investigate bias crimes.• Counsel victims of bias crimes and inform them of the Human Rights Law and their civil rights.

Advacned Casac, Substance Abuse/Addiction Counseling

Education record