Susan Tipton Email & Phone Number

- Manage internal education of sales associates and external education for customers. - Developed an extensive program for ongoing education of employees that included accountability and testing component. - Created/manage national network of trainers who are available to deliver customized training to customers. - Manage Universal Companies' Advance With Education initiatives and website.- Coordinate educational offerings at trade shows.- Develop comprehensive curriculums for use in esthetic/massage schools and spas (Acne, Mature Skin, Hyperpigmentation, Rosacea, Jessner Peel, Retail Sales, Creating Customized Treatments Using Spa Pantry, Basic Facial Equipment, and Lymphobiology)

- Managed and supervised the work of contract writers for Eastman Chemical Compay.- Obtained extensive writing experience in the areas of Quality Management, Responsible Care, Customer Satisfaction, Teamwork, Empowering Work Systems, Reliability, and fibers, chemicals, and specilty plastics.- Prepared speeches with PowerPoint presentations and handouts.- Trained/coached presenters for major presentations.- Prepared training materials for employees including resource materials, video scripts, and test materials.- Researched/wrote marketing brochures for chemicals, fibers, and specialty plastics.- Developed copy for technical/medical websites.- Prepared documentation for computer software.- Wrote technical procedures for chemical processes.- Prepared newsletters, press releases, and magazine articles on a variety of technical/medical subjects.

M.Ed., Science Education

B.S., Biology & Education

Education record