Susan Toner Email & Phone Number

Fishers, Indiana, United States

Responsible for cultivating relationships with business owners, community leaders, and existing contacts to fulfill FORUM's mission: To help our members live their financial dreams.

Carmel, Indiana

Managed multiple high-visibility and high-profile client relationships. Served as liaison during and after implementation of new clients, products, and services. Prioritized and drove resolution of issues through hands on involvement and highly effective communication.

-Developed and implemented strategies to achieve sales goals and promote products/services to portfolio of over 150 key clients comprising of 2 resort management companies and a club. Portfolio included approximately 75,000 members and generated $16.7 million in revenue.-Cultivated and developed key client relationships; building positive relationships through collaboration, creative problem solving, and delivering quality services with on-time commitments.-Facilitated 8-10 key client meetings a year to promote and educate clients on service offerings while uncovering opportunities which resulted in growth and enhanced relationships. -Analyzed various quality and inventory reports to identify areas of concern and then developed corrective action plans to address the situation using creative problem solving and collaboration.-Utilized Salesforce to track sales and revenue opportunities.

-Planned and executed 10-15 programs, services, and client events across multiple departments aligned with corporate Business Development goals. - Managed multiple projects simultaneously while ensuring project deliverables were met or exceeded; demonstrated strong cross-functional problem solving skills to influence, motivate and collaborate cross-discipline to ensure timely fulfillment of the work plan. -Developed reports and presentations; facilitated discussions with team, management, and key stakeholders.-Tracked and reported campaign results, created marketing collateral materials, and promoted products and services to staff and clients.

-Provided hands-on field coverage for open Account Executive positions across the company. -Trained field representatives; researched and resolved front line questions. -Uncovered and identified opportunities for sales and revenue leads. -Identified and drove process improvement solutions to increase accuracy, efficiency and timeliness. -Coordinated communication processes to ensure field staff were informed on projects that impacted roles and responsibilities. -Led, coached, and shared best practices to increase efficiency and eliminate duplication of efforts for the field staff.

-Engaged in on-going account support and executed programs and campaigns to meet the customer and RCI's needs. -Built and enhanced relationships with clients by providing operational support and consultation. -Identified and uncovered opportunities for process improvements. Made recommendations to improve efficiencies.-Communicated and trained partners on corporate systems, policies and procedures. -Made timely recommendations to effectively solve problems, using independent judgment consistent with policies and procedures.

Ba, History

Wooster offers a comprehensive liberal arts education, culminating in a rigorous senior project, in which each student works one-on-one.

Education record

Cranbrook Schools, located in Bloomfield Hills, MI, are independent day and boarding schools that provide students with a challenging.