Susan Pfeifer Email & Phone Number

Greater Chicago Area

Chicago, Il

*SunGard acquired by FIS December 2015.

Greater Chicago Area

•Project delivery and account management•Professional Services•Trainer Specialist•Level 2 technical / functional support •Business Applications: SQL, Microsoft Project

Greater Chicago Area

*GL Trade acquired by Sungard 2009•New project management of Ubix back-office software installations; Local, out-of state and Canadian projects independently.•Support clients in a faced paced environment with post-trade functions, either first hand or via Helpdesk support line (Service Bureau).•Coordinated upgrades, testing and bug management for existing clients.•Act as a liaison between the various exchanges and clients for regulatory and development purposes.•Communicate required changes and enhancements to development and management teams.•Remain on-call seven days a week (Including holidays).

Greater Chicago Area

•Act as a liaison between FFM and all Fimat offices globally.•Provide technical support on the GMI system and other AS/400 software applications.•SQL & CL programming (Intermediate)•Maintain an international help desk.•Submit client programming requests for review.•Support internally developed programs.•Night processing.•Creating customer personalized programs and queries.•Testing and implementation of new programs and procedures.•Completed training seminars at Sungard Futures.•Remain on-call seven days a week (Including holidays).•Time account for all billable and non-billable time spent resolving GMI and other AS/400 software applications for clients and FFM.

Greater Chicago Area

•Balancing futures and options trades. Review daily reports for out of balance accounts: determine source of errors from customer and clearing house records.•Gains. Agreement maintenance, fee set-up, and billing.•Atom brokerage. Updated fees, made adjustments, and balanced charges to the actual trades and brokers.•Project A MTO. Opened accounts on PJA system. GMI. Setting up new accounts, schedules, fees, and commissions. Experienced with Comet and Hand-held trading.•Familiar with marginal requirements for customers and firms. •Experienced with Excel, Word, GMI, TES, Otis and Quicken programs.