Susie Vanseth Email & Phone Number

Shaped the skill development and onboarding processes for the programs volunteer coordinators/contractors. Responsible for designing and implementing a comprehensive curriculum, transforming hiring and onboarding processes, and work with a team to plan and execute large-scale projects and events for coordinator group. Developed targeted e-mail marketing campaigns to enhance communication and engagement.

Cambridge, Massachusetts, United States

Orchastrated the successful placement of over 500 international high school exchange students with volunteer host families and coordinators each year. Leveraged data-driven insights to enhance program performance, including analyzing quality metrics and Net Promoter Score (NPS) surveys to identify and implement key improvements. Led and managed a diverse team of six in-house and remote staff, employing effective communication and coaching to foster a positive work environment and support professional development. Played an integral role in driving the growth and success of our international exchange program, ensuring exceptional experiences for students, host families and coordinators and creating lifelong bonds that span the globe.

Led a team of 15 Program Managers to foster a high-performing and collaborative environment to drive program excellence and overall reach. Strengthened team processes by thoroughly reviewing and enhancing existing policies and procedures, ensuring they meet regulatory standards set by the U.S. Department of State. Communicated with a diverse group of team members, including international staff, to streamline decision-making and enhance support for students. This position is central to optimizing team performance, ensuring regulatory compliance, and improving overall program effectiveness.

Cambridge, Ma

Responsible for ensuring the successful and enriching experience of over 150 student participants from 13 countries during their high school exchange year in the U.S. Navigated cultural differences and diverse communication styles, built strong relationships and earned the trust of participants, host families, and program stakeholders. Facilitated a positive exchange experience, enhancing the overall satisfaction and success of our international students.

Cambridge, Ma

Partnered with the Regional Sales Director to manage and mentor a team of eight Tour Consultants, focused on enhancing their sales process expertise, product knowledge, and customer service skills. Analyzed individual and team performance metrics to identify and implement innovative sales practices. Simultaneously continued excellent account management and sales process of previous Tour Consultant role.

Cambridge, Ma

Ensured timely and thorough communication with clients throughout the tour sales and planning processes. Created positive experiences and delivering exceptional service, to grow tour business and enhancing client loyalty, leading to recognition as one of the top consultants in the organization.