Susan Van-De-Peer Email & Phone Number

As a seasoned professional I've provided freelance support through market research consultancies specialising in the retail, leisure, and hospitality industries. My past accreditation as a merchandiser for ASDA and Sainsbury's involved the strategic placement of Point of Sale materials and compliance checks to enhance customer engagement.A significant portion of my role was dedicated to conducting stringent compliance audits and checks, ensuring adherence to the upholding of brand… Show more As a seasoned professional I've provided freelance support through market research consultancies specialising in the retail, leisure, and hospitality industries. My past accreditation as a merchandiser for ASDA and Sainsbury's involved the strategic placement of Point of Sale materials and compliance checks to enhance customer engagement.A significant portion of my role was dedicated to conducting stringent compliance audits and checks, ensuring adherence to the upholding of brand standards. This was a critical function across multiple companies including Costa, where I managed compliance bi-monthly across 245 sites; Topps Tiles, with quarterly checks at 23 sites; Wickes, with monthly audits at 12 sites; and Red Bull, ensuring quarterly compliance at over 100 locations.I provided thorough on-site feedback and coaching, fostering an environment of continuous improvement. By liaising closely with management, I highlighted areas of success and identified opportunities for development. Through diligent reporting, I offered immediate results and actionable feedback.My commitment to maintaining professional relationships has been key in promoting best practices. With an organised diary, I ensured timely visits to all sites within the designated timeframes.Furthermore, I occasionally undertook covert visits to various non-related sites to evaluate cash handling and customer service, reinforcing the overarching goal of sustained quality in customer interactions. Show less

London, England, United Kingdom

English Language And Literature, General

Btech General & National Diploma, Business Studies

Education record