Susan John Email and Phone Number
Currently serving as Big Basket Brand Manager for TataDigital, contributing to the rapid growth of India’s fastest-growing app Tata Neu.Program and Project Management Experience: Proficient in leading complex projects and programs with a proven track record of successful deliveries backed with professional certifications from PMP, ITIL, PSM Scrum Certified, Safe POPM and Azure fundamentals. With a commitment to excellence and continuous improvement, I bring a strategic vision and a results-oriented approach to every project I undertake.Industry Expertise: Deep understanding of IT project management within the banking, retail, & high-tech sectors. Having 22 years of IT Project experience started career as Microsoft developer to present leadership role. Have been part of various leadership role including Project Manager, Program Manager, Delivery Manager and Solution Deliver Manager.Client Collaboration: Experienced in working with high-profile clients, ensuring alignment with business goals and delivering exceptional value. Successfully delivered multiple programs, showcasing strong leadership and project management capabilities.
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Brand Manager @ Big BasketTata Consultancy Services Mar 2022 - PresentBengaluru, Karnataka, IndiaWorking as Big Basket Brand Delivery Manager for TATA Digital. Tata Digital is a future-ready company that focuses on creating consumer-centric, high-engagement digital products. The company's debut offering, Tata Neu is a super-app from the Tata Group that provides an integrated rewards experience across various consumer categories like groceries, fashion and electronics, travel & hospitality, health & fitness, entertainment, and financial services on a single platform. Shopping with Tata Neu earns reward points in form of Neu Coins which can be used to buy products within App. This App works on Android, iOS and PWA Desktop. My main responsibility include integrating bb Organic App with TataNeu Super App. Coordinating with brand and Tata digital team on various day to day issues , Part of Quarterly product backlog planning, aligning to Tata Digital release plan and prioritizing with PO on various initiative planned at both bb and TD end. I am directly involved with brand on different integration and New enhancement request also working with 3rd Party vendors like PayU, JusPay and Easybuzz team on various Payment related request, Integrating 3rd Party Payment Wallets, Gift coupons and Voucher configurations. My responsibility includes driving SteerComm Leadership connect, Part of Tata Digital IPL Campaign configuring brand related Nudges, Super saver campaign and launching of quick commerce within big basket.My role includes stakeholder communication, collaboration & co-ordination with product team & multiple third party vendors , Leadership connect, negotiation and on time delivery for various features as part of the strategic discussions. -
Delivery Manager Standard Chartered Bank & Ikano BankTata Consultancy Services Jan 2019 - Feb 2022IndiaDelivery Manager managing projects as part of customer digital cloud transformation. Implemented Agile methodologies in the team, was part of Scrum of Scrum , tracking of project progress with respect to contract obligations. Have been actively involved in operations part of cost and contracts negotiation, resource planning and hiring recruitment for customer and customer PMO activities managing multiple activities with different units, internal coordination with various stake holders. Worked with various 3rd party Vendors and teams for supporting project. Ensured delivery was on track by removing roadblocks and providing relevant support to ensure timely delivery and quality releases. Was involved in risk management, quality management and budgeting program plans, part of Contract Negotiation and Stakeholder communication. -
Program Manager For CbaTata Consultancy Services Aug 2013 - Dec 2018Bangalore Urban, Karnataka, IndiaHave played various roles and was involved in execution of various projects under Common Bank of Australia customer. Have worked as Program Manager for Aegis On-boarding which was basically Migration of 450 applications from Legacy IAM application to Dell1 Identity Manager System (IBM Tivoli to Dell1 Identity Manager). Have been part of Proactive proposals and Value adds (Delivered more than half million Value Add to CBA) Was part of Agile scrum team and T size effort estimation for Small, Medium and Large independent integration. Used Rally tool for Agile project tracking. Have worked as Project Manager cum technical lead for Meeting & Catering project. CBA has many office location and each location has various buildings. Each building has client service areas (Meeting rooms) for their external vendors and for their internal use. They also provide catering needs in meetings. The application manages submitting meeting room requests as normal user and approval workflow as Admin. Was actively involved in collecting requirements, Estimating, Analysis, Coding and Testing. Was responsible to deliver project end to end as Technical Expert and meet customer expectation. Have been part of Risk Management, customer Audit, Preparing Implementation plan, attending walkthrough meetings and provide support for SIT, UAT and Prod. Have been part of preparing Operational Process Documents for purpose of future maintenance for reference to support team. Prepare FI (Final Inspection) documents and handles FI process which monitors project quality. Project was executed as part of traditional water fall method.Have worked as SDM for Axiom regulatory reporting team managing offshore delivery. Axiom Software offers reporting and analytics solution that integrates financial and operational data, provides dashboards and data visualizations, and enables automation for entire organization. -
Senior Developer @ TcsTata Consultancy Services Nov 2007 - Jul 2013IndiaWorked as part of developing enterprise applications using Microsoft Technologies. Have experience in domain of financial services banking, Hi Tech and Retail Industry. My technological forte is Microsoft Technologies (ASP.NET 3.5, VB.Net, C#, SQL Server 2000, VB 6.0, ASP and JavaScript)Have worked as .Net developer for various customers within TCS in both waterfall and Agile methodologies. Have worked for customers like Intel, GE, IKANO and WAMU. Have executed multiple medium and large-scale projects with multiple customers in Design development and coding.Main responsibilities include coordinating between TCS and customer, Part of Development and architectural discussions, integration, coding, testing Prepare Implementation plan, attend walkthrough meetings and provide support for SIT, UAT and Prod. Provide handover sessions to support team. Prepare Operational Process Documents for purpose of future maintenance for reference to support team. Prepare FI (Final Inspection) documents and handles FI process which monitors project quality. -
Senior Software DeveloperAccenture In India Sep 2005 - Sep 2007Bangalore Urban, Karnataka, IndiaWas part of developing enterprise applications using Microsoft Technologies.Responsible for Development, Unit testing, Defect fixing and Change request implementation. Conducting knowledge sharing sessions on technical and functional topics. Have worked for Microsoft customer on Web Ontology Language (OWL) and Accenture Internal capacity Planning project. Have used tools like Visual Studio .Net (C#), IIS 5.0 (Window 2000 Server), SQL Server 2000 MS-VSS (for source code control). Most of the projects executed were of traditional waterfall methodologies . -
Software EngineerSecon Jan 2002 - Aug 2005Bangalore Urban, Karnataka, IndiaWorked as a Microsoft Developer in ASP, VB, .Net and SQL Server Projects. Mytechnological forte is Microsoft Technologies (ASP.NET 3.5, VB.Net, C#, SQL Server 2000,VB 6.0, ASP and JavaScript)
Susan John Education Details
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Electronics And Communications Engineering
Frequently Asked Questions about Susan John
What company does Susan John work for?
Susan John works for Tata Consultancy Services
What is Susan John's role at the current company?
Susan John's current role is Senior Manager @ TCS | PMP, Azure, PSM, Scrum Certified.
What schools did Susan John attend?
Susan John attended Madurai Kamaraj University.
Who are Susan John's colleagues?
Susan John's colleagues are Maruthachala Moorthy Subbaiah, Shiva Santhosh, Mohanram A, Rajani P, Himanshu Kumar Amb, Subha Marimuthu, Krishna Priya.
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Susan John
Proficient Product Manager With 17 Years Of Experience In Leading Cross-Functional Teams To Deliver Strategic Innovations And Drive Measurable Business Outcomes.Bengaluru3nttdata.com, gmail.com, metricstream.com -
Susan John
South Delhi -
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