Susan Wagoner Email and Phone Number
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Technology Professional with over 25 years of experience in IT.Specialties: Information Security compliance, project management, ITIL Service Management, Relationship Management, Customer Service Management, Technology Support.
Unc Charlotte
View- Website:
- vpa.uncc.edu
- Employees:
- 20
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Information Security Compliance ManagerUnc CharlotteCharlotte, Nc, Us
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Information Security Compliance ManagerUnc Charlotte Dec 2013 - PresentCharlotte, Nc, Us- Lead the development and implementation of information security standards and guidelines - Create and maintain the university’s information security training and awareness campaigns - Facilitate the university-wide information security risk assessments- Serve as the university PCI compliance officer and oversee PCI compliance reviews- Assist with State and internal audits for the central IT organization -
It Project Portfolio ManagerUnc Charlotte Apr 2011 - Dec 2013Charlotte, Nc, Us• Responsible for supporting the governance process for IT project proposals• Engaged with administrative and academic units to assist in the preparation of project proposals• Managed the IT project portfolio and provide analysis, tracking and project status for executive leadership and stakeholders• Responsible for ensuring that financial and human resources are reported in an accurate and transparent manner
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Its Associate Director Client SupportUnc Charlotte 2001 - 2011Charlotte, Nc, Us• Led workgroup teams to identify, research, and analyze opportunities for business process improvements within the University• Responsible for incident management policies, guidelines, and service quality• Participated in weekly Change Management and Problem Management meetings• Led the communication team for the rollout of new student services• Collaborated with project managers to evaluate the impact of change on the organization• Participated on cross functional teams to address client issues
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Technical WriterIwork Software 1999 - 2001• Developed user guides, help systems, and training materials• Worked with product managers, developers, and systems analysts to document product specifications and features• Established documentation styles and standards
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Technical Account ManagerMicrosoft Corporation 1998 - 1999Redmond, Washington, Us• Managed the enterprise technical support relationship with a Premier Support client• Managed issues impacting the client’s business• Supported Microsoft’s relationship with the client• Communicated with the client regarding product information, supportability issues, and strategic IT plans -
Technology Research ConsultantFirst Union National Bank 1986 - 1998Us• Led cross-functional project teams in evaluating and selecting end user computing technologies• Participated in technology briefings highlighting strategic technologies for business units and consulted on software and hardware technology trends to assist in planning for product migrations• Responsible for developing technical documentation for corporate distribution
Susan Wagoner Skills
Susan Wagoner Education Details
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Wake Forest UniversityBusiness Administration -
University Of North Carolina At CharlotteM.Ed. Instructional Systems Technology
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University Of South CarolinaLegal Assistant/Paralegal
Frequently Asked Questions about Susan Wagoner
What company does Susan Wagoner work for?
Susan Wagoner works for Unc Charlotte
What is Susan Wagoner's role at the current company?
Susan Wagoner's current role is Information Security Compliance Manager.
What is Susan Wagoner's email address?
Susan Wagoner's email address is sw****@****.rr.com
What is Susan Wagoner's direct phone number?
Susan Wagoner's direct phone number is +170468*****
What schools did Susan Wagoner attend?
Susan Wagoner attended Wake Forest University, University Of North Carolina At Charlotte, University Of South Carolina.
What skills is Susan Wagoner known for?
Susan Wagoner has skills like Project Management, Business Process Improvement, Itil, Process Improvement, Change Management, Management, Leadership, Cross Functional Team Leadership, Governance, Strategic Planning, Public Speaking, Software Documentation.
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