Susan Went. Mph. Mba. Grad Dip Phys. (Acc) Email & Phone Number

Susan Went. Mph. Mba. Grad Dip Phys. (Acc) is a Managing Director and Lead Coach at Nerissa Coaching and Consulting Limited. Colleagues describe her as "I had the pleasure of meeting Susan in London during a global healthcare seminar, part of a course with MCPHS School of Healthcare Business and Technology. Susan's humility and generosity in sharing her extensive knowledge and experience, garnered from roles within the NHS and consulting, were truly impressive. Upon expressing my interest in a consulting career, she not only showed great support but also provided invaluable guidance on approaching my career goals. Her wealth of experience undoubtedly brings valuable insights to anyone fortunate enough to collaborate with her." and "Susan has a comprehensive clinical background in the health sector, which includes roles at executive/Director level. She has excelled in developing and delivering change programmes for Quality Improvement, but also as an Educator in mentoring, coaching and training. In my capacity as Co Chair of the Citizens’ Senate, I have had the good fortune to work with Susan since 2014. She has been instrumental in developing the effectiveness of the patient group, by sharing knowledge of services and policy, whilst providing advice, guidance and direction. In 2016 I worked on the Eastern Academic Health Science Network Improvement Portfolio Steering Group, which was managed and led by Susan, in her role as Improvement Director. This was a diverse and complex programme with multiple stakeholders, suppliers and relationships. Susan was adept at managing the programme and reporting to the Board on progress and exceptions. She proactively identified opportunities for continuous improvement to support the objectives and communicated them persuasively to the Steering Group, Sponsors and Board. More recently, Susan has provided consultancy to the EAHSN and once again I have had the pleasure of working with her. A skilled communicator, her clear and concise summaries, reviews and advice, allowed us to make informed decisions. Her broad & deep knowledge of continuous improvement in the health sector, allows her to ensure strategies are aligned, priorities are understood and effort is focused in correct areas. My observations of skill areas and competencies: A skilled communicator, presents information openly & honestly Strong analysis and decision-making skills Shares competitive and business information to promote appropriate sense of urgency Coaches and leads others in acquiring knowledge A strong influencer and mentor Liaises closely with stakeholders and service users where work or packages involve significant technical, process, or integration decisions - e.g. PSC programme Provides consultancy/advice to support decisions e.g. cost/benefit analysis Consistently delivers results in a changing environment Understands, and ensures compliance with, regulatory and legal constraints and applicable standards Susan is passionate about improving health. Her business skills, approach and wider knowledge of tools, policy and process, make her a ‘tour de force’ I fully endorse Susan’s skills and competencies and have no hesitation in recommending her services. Trevor Fernandes Co Chair East of England Citizens' Senate"