Conducted patient outreach for New York Presbyterian Hospital Network’s telehealth conversion.Updated patient charts and communicated with providers using Epic EMR.Activated patient accounts in MyConnect and proprietary mobile applications to enable virtual visits.Troubleshot technical difficulties for patients and their designated proxies.Collaborated with a team of 100+ agents to activate more than 160,000 patients for virtual visits during the span of the project.

Responsible for overseeing the focused efforts of PR, Social Media agencies, a graphic design firm, and vendor partnerships to support the total digital and traditional media and marketing efforts for corporate food & Beverage (F&B) outlets at 6 geographically dispersed hotels. Led launch efforts, space activations, and assisted the hotel site teams in identifying and maximizing business opportunities. Conducted local market research to create specials, participate in local events to attract… Show more Responsible for overseeing the focused efforts of PR, Social Media agencies, a graphic design firm, and vendor partnerships to support the total digital and traditional media and marketing efforts for corporate food & Beverage (F&B) outlets at 6 geographically dispersed hotels. Led launch efforts, space activations, and assisted the hotel site teams in identifying and maximizing business opportunities. Conducted local market research to create specials, participate in local events to attract local business and generate publicity. Hosted weekly marketing and strategy calls with site teams to develop marketing calendars. Show less

Responsible for executing eCommerce and digital marketing efforts (TravelAds, email campaigns, and social media) to drive continuous financial growth and profitability for a portfolio of 17 hotels. Collaborated with hotel site staff, including General Managers and Directors of Sales, to develop and implement email campaigns, social media calendars, and content strategies to meet eCommerce goals. Hosted monthly calls to update partners on status, new strategies, and presenting all analytics… Show more Responsible for executing eCommerce and digital marketing efforts (TravelAds, email campaigns, and social media) to drive continuous financial growth and profitability for a portfolio of 17 hotels. Collaborated with hotel site staff, including General Managers and Directors of Sales, to develop and implement email campaigns, social media calendars, and content strategies to meet eCommerce goals. Hosted monthly calls to update partners on status, new strategies, and presenting all analytics reports. • Optimized on-site content on brand and OTA websites.• Managed TravelAds budgets, bids, and ads to drive bookings and achieve a profitable ROAS.• Built relationships with hotel teams and brand revenue managers through monthly eCommerce calls.• Led a team of Social Media Champions, using "Content Challenges" to encourage hotels to produce necessary content.• Planned social media calendar for 17 hotels; posted and monitored on behalf of hotels using Sprout Social.• Implemented paid media campaigns across social platforms to create awareness and drive bookings.• Developed email campaigns to support hotels' marketing efforts. Show less

Content creator, community manager and strategist for 33 hotels under the Hilton portfolio. Created and monitored metrics (CPC, reach, impressions, audience recall) for various 10-day Facebook ad campaigns to drive bookings, catering sales, and event leads.• Directed Social Media Champions to create local content via monthly “Content Challenges.”• Created engaging social media content, resulting in increased fans/followers, reach, and engagement.• Performed social listening and… Show more Content creator, community manager and strategist for 33 hotels under the Hilton portfolio. Created and monitored metrics (CPC, reach, impressions, audience recall) for various 10-day Facebook ad campaigns to drive bookings, catering sales, and event leads.• Directed Social Media Champions to create local content via monthly “Content Challenges.”• Created engaging social media content, resulting in increased fans/followers, reach, and engagement.• Performed social listening and real-time monitoring for 32 hotels, responding to inquiries, complaints, and reviews.• Conducted “Learning Lunch” webinars to educate and train hotel managers and staff.• Fostered relationships with Social Media Champions through monthly training calls. Show less

Acted as the sole content creator, community manager, strategist, and account executive for several tourism and healthcare clients. Created content aimed at a variety of audiences, growing reach, engagement, brand awareness, and introduced reporting, including social media metrics (growth, reach engagement) web traffic and Google analytics to increase client confidence in agency abilities. Utilized SEO and creative targeting options for Facebook advertising to maximize client ROI and marketing… Show more Acted as the sole content creator, community manager, strategist, and account executive for several tourism and healthcare clients. Created content aimed at a variety of audiences, growing reach, engagement, brand awareness, and introduced reporting, including social media metrics (growth, reach engagement) web traffic and Google analytics to increase client confidence in agency abilities. Utilized SEO and creative targeting options for Facebook advertising to maximize client ROI and marketing spend. • Created social media content in real-time for Bayou Classic events, a first for Bayou Classic, resulting in game day organic reach of 296,722 users. Show less

Account executive for clients across many industries including tourism, banking, restaurants, special events, retail, real estate and governmental agencies.• Served as content creator, community manager, account executive, and strategist for a national tourism brand, New Orleans Tourism Marketing Corporation.• Developed strategic marketing plans and creative, results-driven campaigns.• Provided consistent and engaging messaging to a variety of audiences to grow clients’ online… Show more Account executive for clients across many industries including tourism, banking, restaurants, special events, retail, real estate and governmental agencies.• Served as content creator, community manager, account executive, and strategist for a national tourism brand, New Orleans Tourism Marketing Corporation.• Developed strategic marketing plans and creative, results-driven campaigns.• Provided consistent and engaging messaging to a variety of audiences to grow clients’ online communities, reach, engagement, and brand awareness, with a specialty in live event coverage.• Managed daily communications, performed active social listening and day-to-day community management of several social platforms.• Collaborated with client, agency partners and internal tourism team. • Created original content for tourism blog, GoNOLA.com.• Implemented paid media campaigns to grow Facebook audience.• Grew Instagram community to one of the largest official city accounts in the U.S., with more than 24,000 user-generated photos under #followyournola hashtag.• Worked on social media command center teams for Super Bowl XLVII and 2014 NBA All-Star Game. Additionally, assisted WWE by managing local responses for Wrestlemania XXX. Show less

Developed social media strategy to optimize clients’ online presence. Set up and managed online platforms, including Facebook, Twitter, Flickr, Yelp, UrbanSpoon, Trip Advisor, Instagram, and YouTube. Engaged in online monitoring and commenting via Radian6. Performed creative content maintenance, conducted campaign research and analysis, and oversaw blogger outreach efforts

• Assisted with various types of litigation matters in commercial, defense, and plaintiff practices.• Responsible for overall case management. • Demonstrated strong analytical and prioritization skills.• Performed a variety of litigation tasks including: liaised with attorneys, clients and document solutions providers, analyzed and reviewed documents, cataloged information, participated in hearing, deposition and trial preparation, performed legal research, assisted with preparation… Show more • Assisted with various types of litigation matters in commercial, defense, and plaintiff practices.• Responsible for overall case management. • Demonstrated strong analytical and prioritization skills.• Performed a variety of litigation tasks including: liaised with attorneys, clients and document solutions providers, analyzed and reviewed documents, cataloged information, participated in hearing, deposition and trial preparation, performed legal research, assisted with preparation of briefs, handled court filings, maintained court calendars. • Managed production and organization of thousands of documents; implemented document organization through traditional filing systems and Summation databases. Managed development of databases; ensured databases met specified criteria to fulfill attorney needs.• Proficient in use of Westlaw, Lexis, and Summation. Show less