Susan Whelan Email & Phone Number

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

Conducted patient outreach for New York Presbyterian Hospital Network’s telehealth conversion.Updated patient charts and communicated with providers using Epic EMR.Activated patient accounts in MyConnect and proprietary mobile applications to enable virtual visits.Troubleshot technical difficulties for patients and their designated proxies.Collaborated.

New Orleans, Louisiana, United States

Responsible for overseeing the focused efforts of PR, Social Media agencies, a graphic design firm, and vendor partnerships to support the total digital and traditional media and marketing efforts for corporate food & Beverage (F&B) outlets at 6 geographically dispersed hotels. Led launch efforts, space activations, and assisted the hotel site teams in.

New Orleans, Louisiana, United States

• Responsible for executing eCommerce and digital marketing efforts (TravelAds, email campaigns, and social media) to drive continuous financial growth and profitability for a portfolio of 17 hotels. Collaborated with.
• Optimized on-site content on brand and OTA websites.
• Managed TravelAds budgets, bids, and ads to drive bookings and achieve a profitable ROAS.
• Built relationships with hotel teams and brand revenue managers through monthly eCommerce calls.
• Led a team of Social Media Champions, using "Content Challenges" to encourage hotels to produce necessary content.
• Planned social media calendar for 17 hotels; posted and monitored on behalf of hotels using Sprout Social.

New Orleans, Louisiana, United States

• Content creator, community manager and strategist for 33 hotels under the Hilton portfolio. Created and monitored metrics (CPC, reach, impressions, audience recall) for various 10-day Facebook ad campaigns to drive.
• Directed Social Media Champions to create local content via monthly “Content Challenges.”
• Created engaging social media content, resulting in increased fans/followers, reach, and engagement.
• Performed social listening and… Show more Content creator, community manager and strategist for 33 hotels under the Hilton portfolio. Created and monitored metrics (CPC, reach, impressions, audience recall) for various.
• Performed social listening and real-time monitoring for 32 hotels, responding to inquiries, complaints, and reviews.
• Conducted “Learning Lunch” webinars to educate and train hotel managers and staff.

New Orleans, Louisiana, United States

• Acted as the sole content creator, community manager, strategist, and account executive for several tourism and healthcare clients. Created content aimed at a variety of audiences, growing reach, engagement, brand.
• Created social media content in real-time for Bayou Classic events, a first for Bayou Classic, resulting in game day organic reach of 296,722 users. Show less

New Orleans, Louisiana, United States

• Account executive for clients across many industries including tourism, banking, restaurants, special events, retail, real estate and governmental agencies.
• Served as content creator, community manager, account executive, and strategist for a national tourism brand, New Orleans Tourism Marketing Corporation.
• Developed strategic marketing plans and creative, results-driven campaigns.
• Provided consistent and engaging messaging to a variety of audiences to grow clients’ online… Show more Account executive for clients across many industries including tourism, banking, restaurants, special events.
• Provided consistent and engaging messaging to a variety of audiences to grow clients’ online communities, reach, engagement, and brand awareness, with a specialty in live event coverage.
• Managed daily communications, performed active social listening and day-to-day community management of several social platforms.

New Orleans, Louisiana, United States

Developed social media strategy to optimize clients’ online presence. Set up and managed online platforms, including Facebook, Twitter, Flickr, Yelp, UrbanSpoon, Trip Advisor, Instagram, and YouTube. Engaged in online monitoring and commenting via Radian6. Performed creative content maintenance, conducted campaign research and analysis, and oversaw blogger.

New Orleans, Louisiana, United States

• Assisted with various types of litigation matters in commercial, defense, and plaintiff practices.
• Responsible for overall case management.
• Demonstrated strong analytical and prioritization skills.
• Performed a variety of litigation tasks including: liaised with attorneys, clients and document solutions providers, analyzed and reviewed documents, cataloged information, participated in hearing, deposition and trial.
• Performed a variety of litigation tasks including: liaised with attorneys, clients and document solutions providers, analyzed and reviewed documents, cataloged information, participated in hearing, deposition and trial.
• Managed production and organization of thousands of documents; implemented document organization through traditional filing systems and Summation databases. Managed development of databases; ensured databases met.

Mba, Marketing

Electives in Special Events Marketing, Global Retailing, and Marketing Research

Bachelor Of General Studies, Public Relations And Advertising

Sociology, Psychology, History

Activities and Societies: Alpha Delta Pi sorority