Susan Willingham Email & Phone Number

Jefferson City, Missouri, United States

I provide technical writing assistance on a team that is modernizing the State of Missouri Workers' Compensation systems and processes. I work with project management team, stakeholders, and administration on documents such as reports, process flows, RFPs, requirements, SOPs, and strategies. I edit technical documents such as presentations, reports, project requirements, and strategies for BAs, SMEs, Project Managers, and administrators and served as a scribe for various committee, team, and design session meetings. I also served on the Organization Change Management team presenting staff training, facilitating communication with internal and external stakeholders, and designing an OCM strategy plan. I have also written project bids for IRG contract staff and assisted with writing/editing/proofreading for various IRG corporate office projects.

Springfield, Missouri

Completed forms for workers’ compensation, Social Security disability, and VA disabilityAnalyzed client information and determined what records were neededOrdered billing and medical recordsCompiled records, analyzed data, prepared financial and medical reportsAssembled records and submitted records to Social Security Administration and the Veterans’ AdministrationWrote blog posts on legal topics

Springfield, Missouri Area

Created reports, charts, graphs using MS Excel and other proprietary programs for department projects. Created documentation for internal processes and proceduresManaged project documents on SharePoint sitesAssembled meeting agendas for various committee meetings, took meeting minutes, and distributed minutesAssembled data into reports using Microsoft Excel charts, PowerPoint presentations, and Visio diagramsCreated presentations for co-workers and hospital executivesServed as department office manager.

Springfield, Missouri Area

Edited and proofed written materials for online publication

Coordinated department sponsored professional development eventsMaintained department websitePrepared financial documents, maintain financial recordsScheduled meetings, coordinated committee work, prepared committee agendas/meeting minutes Coordinated director’s calendar and appointment scheduleCompiled data and created reports for institutional planning and reporting, and provided university data for internal and external usersCreated documentation for reports and procedures and provided training and support for Argos report software usersPlaced test orders, maintained inventory and records and coordinated testing for standardized exams Created lesson plans, user guides, handouts for Argos report writing software classesSupervised graduate assistants and student workers.

Springfield, Missouri

Assisted Music Minister in planning, organizing, and delivering music ministry events. Created computerized filing system for vocal and handbell music with MS AccessOrganized, cataloged, filed, and distributed music for vocal choirs and handbell choirsCreated desktop publishing projects for various church events

Springfield, Missouri Area

Designed and taught classes on various topics such as basic computer skills, internet, and MS Office softwareCreated handouts and materials for all the center's classesMaintained databases of clients and classes and developed class schedules

Springfield, Missouri Area

Managed office of advertising agency involved with print, TV, radio, and web marketingCoordinated distribution and scheduling of mediaHandled ordering, stocking, and distributing of advertising specialties

Taipei Taiwan

Taught English classes and designed class curriculumAssisted with English writing and editing for Seminary personnelEdited, proofread, and wrote for missionary newsletterAssisted with library tasks for English materials

Master Of Arts (Ma), Professional/Technical Writing

Activities and Societies: Sigma Tau Delta English Honor SocietyClasses in computer industry writing, document design, technical editing.

Bachelor Of Arts (Ba), English

Activities and Societies: MSU Regents Scholarship, Golden Key National Honor Society, Phi Kappa Phi Honor Society, Phi Eta Sigma Honor.

Bachelor Of Science (Bs), Computer Information Systems

Activities and Societies: Association of Information Technology Professionals