Susan Willis Email & Phone Number

Manchester, England, Gb

Manchester, England, United Kingdom

Manchester, England, United Kingdom

This role involves preparing and issuing confidential Board and Committee Papers in consultation with the CEO and undertaking PA duties for Executive Directors incl. coordination of diaries and mgt of correspondence. Other duties are:• Undertake PA duties for Executive Directors incl. coordination of diaries and mgt of correspondence• Taking of minutes at Internal Committee meetings • Assist with the co-ordination and implementation of Annual General Meeting procedures including venue finding, branding, AV requirements and assessing validity of Proxy Forms• Oversee the scheduling and reporting of all staff CBT training programme• Help with property management issues and liaise with the Building Management Company • Help organise the Society’s social events including Charity fundraising, Social Events and dinners • Maintenance of FCA/PRA documentation & Policy reviews• Daily amendment of attendance register, holiday and absence reports• Conduct Wellbeing Calls for all staff, supporting and assisting with any issues raised• Review new and existing third-party supplier contracts and agreements

Manchester

In this role I was the central co-ordinator for the Routes and ASM portfolios and acting as the office hub I established and implemented improvements in all the inter departmental systems which not only resulted in major cost savings, but a smooth running of the office alongside progressing and developing customer engagement with key stakeholders internally and externally. This included:Overseeing the coordination of the ASM training programmes both in Manchester and overseas in particular venue sourcing and logistics, management of the order processing & training event registration business support function based in the Manchester office.Facilities Management Support: managing the relationship on a local level with the landlords, all external suppliers, negotiating and managing the office refurbishment. As UBM Commitment Champion I connected with staff globally across all the portfolios helping them to explore and understand the UBM Commitments and how they could be applied every day at work.

Manchester

I managed and executed within tight deadlines and budgets; marketing campaigns for specific regional events: this included (Host & client communications, marketing material for all channels, event web pages, email campaigns, advertising, filming, photography, signage and sponsorship).This included managing key sponsors worldwide to fulfil all aspects of their sponsorship packages worth up to £100k to overseeing the crucial strategic development and management of the Exhibitor marketing campaign that resulted in 75% growth over 5 years; objective to maximise footfall to their stand and increase the return on their investment.Other key points are:Budget management - forecasting, budgeting, reconciliation with budgets up to £150k. Worked closely with external design agencies, in house graphic designers and printers to produce and deliver all marketing collateral and promotional material. Overseeing the layout, production, ensuring cost efficiency.Directed all event photographers and film crew on sites. Post event, worked with external agencies to create promotional DVD’s, managed the image library, sourcing images for future marketing campaigns.Identified trends and provided year on year comparisons of all Customer satisfaction and commitment surveys and communicating the challenges, recommendations and insights back to the team. Delivered the World and Regional Award campaigns to all delegates, monitoring all votes and submissions alongside managing the logistics from stage set-up, AV, photographer, film, meet and greet to assisting on stageCreated a yearly email campaign plan taking into account results from previous years and the effectiveness of the content with the objective to increase open rates and create further leads for the sales team.

Manchester, United Kingdom

This was a multi-disciplined role, where I provided day-to-day support to the founder of the company including comprehensive and proactive diary management, managing a very busy inbox and all calls on his behalf. I arranged internal and external meetings in the UK and abroad which included preparing agendas, presentations, providing the relevant papers to booking rooms and the catering within an agreed budget.I attended World Routes event in this role to set-up and manage the Routes VIP Lounge for senior decision makers and key stakeholders within the industry.I continually built and maintained strong relationships with external key stakeholders to ensure clear communication of the company values and service offerings.This was a multi-disciplined role, where I provided day-to-day support to the founder of the company including comprehensive and proactive diary management, managing a very busy inbox and all calls on his behalf. I arranged internal and external meetings in the UK and abroad which included preparing agendas, presentations, providing the relevant papers to booking rooms and the catering within an agreed budget.I attended World Routes event in this role to set-up and manage the Routes VIP Lounge for senior decision makers and key stakeholders within the industry.I continually built and maintained strong relationships with external key stakeholders to ensure clear communication of the company values and service offerings.I managed a variety of marketing tactics from Corporate branding to the creation and implementation of Routeonline.com I organised the corporate and social events including: Charity fundraising, Christmas parties, client hospitality and corporate gifts.

I supported the sales team assisting with bid tenders, researching projects and arranged internal & external meetings, while being responsible for the following marketing projects:Producing proposal documentation, case studies, presentations & placing adverts in specialist magazinesArranging photo-shoots for external sites; created and maintained the image libraryCreating, maintaining and updating the client databaseResearching key and potential clientsSupervising the customer surveys with an external CRM company to assess demand, brand positioning and awareness Booking exhibition space and ordering all sales support marketing material for these external eventsImplementing the new company brand on all company templates and stationeryManaging the production of marketing materials - this involved writing and proofreading copy, and liaising with designers and printersArranging for the effective distribution of marketing materials to external clients

Marketing Communications (Cam)

Activities and Societies: Integrated Media, Marketing and Consumer Behaviour, Advertising, Public Relations (PR), Direct Marketing & Sales.

Ba (Hons) Fine Art, Practice And Theory Of Fine Art