If you are thinking about outsourcing your administration, you will be looking for someone who is exceptionally organised. You will be hoping to find someone who will deliver a consistently high standard of work with a level of accuracy and attention to detail which is second to none.My name is Susan Wright and with over 20 years of Secretarial/PA experience and 10 years of PA experience working at Director level, you need look no further! With such a wealth of experience at my fingertips you can expect a Virtual Assistant service that is delivered with professionalism and integrity.Prior to setting up my own business, my experience was within the Private Equity, Venture Capital sectors (across many different industries) as well as some experience with Asset Management and the NHS. I now work with clients from any sector and my growing client list includes a lawyer, a strategy advisor and an industrial company (to name but a few).

The Wright VA evolved from Susan's Office Solutions.Susan’s Office Solutions is able to assist with all your administrative and secretarial needs. Having worked as a PA/Secretary at Director level for over 20 years within the Private Equity sector in central London and more recently within the health sector in central Croydon, a wealth of skills has been acquired.My areas of expertise are:• Word documents, PowerPoint presentations and Excel spreadsheets (Typing up, Creating, Tidying, Beautifying)• Dictation Transcription• Mail Merges• Diary Management / Travel / Expenses • Filing / Archiving • Internet Research …as well as General Office AdminI work virtually, but if needed or preferred, on-site visits can be arranged. I am able to assist with any ad hoc tasks, and if required, on a more regular basis. Alternatively, if your PA/Secretary is on leave and you need an urgent task completed – give me a call.

PA to Director of Quality & Governance of Croydon CCG (Croydon Clinical Commissioning Group)Core Contributions & Achievements: • Extensive and highly complex diary management for Directors and Senior Team Members• Inbox management• Collating and enhancing reports for Senior Management Team and Governing Body meetings• Dealing with and distributing external calls alongside regular staff queries• Room bookings of all size meeting rooms using an internal system interlinked with Croydon Council• Ensure the Director meets response deadlines such as to NHS England, FOI and Complaints • Servicing meetings – liaising with the Chair to facilitate the agenda set, collation of papers, action logs, minutes• Chase team members for reporting deadlines to directors • Ensuring meeting papers are printed in a timely manner• Facilitate an organisation-wide development programme• Investigate best travel solutions for external meetings

Core Contributions & Achievements: • Assumed a highly professional, confidential and efficient role demonstrating proficiency in modern office technology and being conversant in all administrative procedures• Provided a high level of business and secretarial support including; call screening, courier coordination and diary/schedule management to Directors• Created and updated quarterly presentations for internal reporting, requiring in-depth Microsoft word know-how, and exemplary attention to detail which was regularly commended • Updated quarterly reports and distributed to Investors in a timely manner• Provided ad hoc secretarial assistance to members of the team including diary management / travel itineraries• Set up and maintained the company’s archive system and ensured that the contacts database (CRM) reflected real time information• Held responsibility for reconciling the company’s credit card expenses• Maintained the company’s New Business schedule • Meet & Greeted guests and was responsible for the company switchboard• Undertook general reception duties, such as organising couriers and incoming / outgoing post• Liaised with third party suppliers including negotiating best price deals on behalf of the company• Remained proactive and responsive to prospective clients• Delivered excellent client service, maintaining standards and applying astute commercial awareness ensuring targets were not only achieved but exceeded• Operated as a collaborative team player, inspiring those around with enthusiasm, optimism and willingness to support others

Core Contributions & Achievements: • Provided full administrative and secretarial support to the finance team including fielding calls appropriately and dealing with queries from Investors• Obtained and collated information from Portfolio Companies; controlling and maintaining the filing of data received from Portfolio Companies• Dealt with all correspondence including; maintenance of electronic filing systems, integrating accurate information and general documentation • Held responsibility for organising the flow of correspondence efficiently • PA duties to Directors including extensive diary management and international travel arrangements• Responsible for petty cash accounting and foreign currency exchange• Managed administration functions to ensure accurate and timely delivery• Set up quarterly portfolio review meetings involving all staff participation• Undertook any ad hoc tasks required to ensure the efficient management and smooth running of the office• Assisted with three office relocations providing effective co-ordination and seamless transfer of services

Core Contributions & Achievements: • PA to two Directors and CFO; provided assistance to the company’s finance / administration function covering the company accounts investment distribution and company updates• Maintained and coordinated extensive diary management for the Directors / CFO• Regular communicated with Investors maintaining contact details [over 200 investors listed]• Maintained the company’s data room which came under intensive due diligence from third party lawyers during February 2005• Full day to day office management and effective liaison with serviced office managers• Evaluated, monitored and improved documentation relating to the central administrative functions to ensure improvements in processes, procedures and controls were maintained• Prepared quarterly board packs and Annual AGM pack for the Fund investor conference• Meeting and greeting guests, managed switchboard functions, email and post room facilities• Conducted daily computer back up functions to ensure adequate archiving contingencies• Nurtured relationships with company suppliers negotiating best cost prices and improving bottom line margins• Provided cover for the management accountant on day to day book keeping [Sage] / banking / petty cash• Provided valuable support in coordinating the relocation of office premises in October 2004

Core Contributions & Achievements:• General correspondence• Producing client contact reports for their portfolios• Taking client calls of instruction for their portfolios• Preparation of extensive PowerPoint presentations for client portfolio reviews• Co-ordinating the Manager’s busy diaries for internal and external meetings• Organising travel arrangements to visit clients• Preparing client agreements and proposal documents on a monthly basis• Maintaining the in-house client contact database• Providing a weekly basis corporate documents and spreadsheet• Departmental in and outgoing mail• Responsibility of the office on a monthly rota

Core Contributions & Achievements:PA to Company Secretary (November 1997 – August 1999)• General secretarial duties• Arranging board meetings, AGM’s, EGM’s and the announcement of results to the City / Press• Collaborating and distributing month and year end accounts to the Board• Ordering and distributing the final and interim accounts• Filing documents with Companies House• Maintaining the company’s Private Health policy• Looking after the company car scheme and dealing with insurance claims• Organising and producing monthly payroll and maintaining petty cash and foreign currency• Recruitment of temporary and permanent assignments• Processing the exercise of Share Options• Dealing with large volumes of charitable requests and donations• Diary management and arranging extensive travel arrangementsSecretary and accounts assistant to the Chief Accountant, Management and Financial Accountant• General secretarial duties including reception cover (July 1994 – October 1997)• Credit control, bought and sales ledger, cash book• Bank reconciliations, inputting bank statements• Maintaining petty cash whilst ordering and controlling Foreign Currency• Checking and monitoring the money market deals for the Treasury Department• Invoices and cheque production• Preparing monthly management accounts and board papers• Recruitment of temporary assignmentsAssistant Secretary to the Finance Director and Group Solicitor (July 1993 – July 1994)• General secretarial duties including shorthand dictation• Reception cover including ordering taxis, couriers and maintaining the company’s stationery supplies• Arranging meetings – internal and external• Organising the company’s files into archive