Susan Nelson Email & Phone Number

New York, Ny, Us

Glossier, Inc., New York, NY 2021-presentLegal Operations ManagerCollaborate with key stakeholders across the organization to design, implement, and improve Glossier’s legal operations and procedures to manage legal and business risk. - Collaborate with Marketing, Creative, Retail Operations to generate terms & conditions for seasonal sales (ie., Black Friday, Friends of Glossier, etc) and specific product activations throughout the year.- Manage Glossier’s equity program, including cap table and associated equity paperwork.- Oversee consumer data privacy program via One Trust privacy platform.- Review influencer content to ensure posts meet legal and regulatory requirements.

Legal Operations Consultant Assist general counsels of fast-growing start-up companies with limited legal budgets to establish and manage department processes. - Researched jurisdictional permitting/licensing requirements (real estate, business operations, food handling, etc) for new locations and distribution facilities.- Liaised with state and local government agencies, and drafting responses to OSHA/COVID-19 complaints.- Assisted with contract management utilizing lifecycle management software.

Jefferson City, Mo, Us

Developed eDiscovery operations by researching and integrating emergent trends/technologies. Leveraged strong leadership and project management skills to manage attorney workload. Fostered a highly collaborative environment; drove consensus among leadership while providing one-on-one coaching to junior staff members. - Identified and implemented innovative cost saving measures relating to new eDiscovery technologies and vendors, which increased the efficiency of document reviews and enhanced profitability.- Designed and implemented a best practice process for uniform document collection and review protocols resulting in a significant reduction in missed documents. - Facilitated education and training initiatives for Relativity eDiscovery platform.

St. Louis, Missouri, Us

Examined corporate communications and promotional materials in US & Canada markets to ensure legal compliance with applicable laws and industry codes. - Collaborated cross-functionally with multiple internal departments and external agencies, including regional marketing leadership and technical teams.

Cupertino, California, Us

Managed over 50 litigation matters in collaboration with a diverse range of teams and vendors. Supported case development by identifying relevant custodians, project/code names and source codes for accused products and technologies. - Established an improved SOP that allowed for successful department reorganization to a shared services model. - Conducted interviews with key custodians, including engineers and SMEs, to aid in trial preparation and a streamlined document collection process.

San Francisco, California, Us

Assisted over 20 attorneys with numerous high-profile cases, providing legal support for trials, arbitrations and meditations. Initiated research on topics within Intellectual Property and general litigation throughout the phases of litigation. - Drafted and proofread multiple FOIA requests in a timely manner.- Designed standout, informational presentations for use by attorneys in mediations and trials. - Organized and coordinated company sponsored events, including the annual San Francisco ‘Food from the Bar’ fundraiser, raising approximately 15-20k in monetary and non-perishable food donations.

New York, Ny, Us

Provided high-level legal support to over 16 attorneys. Prepared deposition summaries, trial outlines, legal briefs and correspondence using a variety of legal software, including Summation and Concordance. Summarized legal facts and identified legal issues in Intellectual Property to support attorneys during trials. Drafted and proofread multiple FOIA requests in a timely manner.- Oversaw a diverse caseload, coordinating discovery and witness preparation, deposition summaries, trial exhibits and demonstrative evidence. - Supervised and provided mentorship to new paralegals and case clerks.

San Francisco, Ca, Us

- Researched daily news coverage in top-tier publications to measure Sybase’s placement in the database/mobile industry- Edited and finalize new business proposals and presentations for use by CEO and executive team- Researched all media outreach opportunities for Craigslist Foundation non-profit event

- Supported a team of attorneys during a complex six week trial (MercExchange v. eBay)- Edited and cite checked various moving documents for filing with Federal and State Courts- Coordinated document collections at client sites with both paralegals and attorneys

New York, Ny, Us

- Coordinated and implemented the first FDBL User Manual onto the “FDBL Portal” (intranet)- Conducted competitive analysis research on immigration case management database providers- Developed style guides to ensure the consistency of correspondence throughout the 19 nationwide offices

Goleta, Ca, Us

- Created and edited end-user documentation (manuals, installation guides, advertising copy, etc.)- Collaborated with project teams and software developers to document processes of application, functionality, procedures, and hardware specifications

Santa Barbara, Ca, Us

- Designed and created new promotional advertisements for the holidays, recycling, and launch of website- Assisted in the planning and design of layouts for the advertisements in each weekly paper.