Susan Yoder Email & Phone Number

Gordonville, PA

* Measured and evaluated the effectiveness of the hazard control system, policies, and procedures and recommended changes to eliminate work place accidents and injuries.* Planned, developed and implemented safety and initial onboarding training for new employees and annual required programs.* Compiled, analyzed, interpreted, reported and followed up on.

York, Pennsylvania Area

Sales/Customer Service Manager*Prepared bids and quotes - high concentration with international customers (UN/World Bank).*Responded in an expeditious and accurate manner to customer inquiries (ie. pricing and discount structure, availability of product, order status, invoicing).*Negotiated contracts with dealers and representatives and set up new factory.

AMERIGREEN ENERGY Domestic Fuels Provider, Branded Fuel Stations, Marketing Consultation, Equipment§ Responsible for planning, executing, and managing the launch of Amerigreen’s newest equipment product offering, a bio-fuel residential oil burner, throughout Pennsylvania and the northeastern U.S.§ Drove the design, planning and execution of professional.

Marketing Responsibilities:· Assumed full responsibility for designing and implementing lead-generation programs for 33 individual distributors. Provided hands-on management; developed plan for each project, managed design (copywriting, layout, type of item, printing) of all marketing materials (web sites, brochures, kits and customized presentations).

Human Resources Responsibilities:· Administered all phases of employee recruitment, orientation and layoff for a seasonal business (exempt/nonexempt personnel). · Demonstrated strong ability to develop business objectives and problem solve. Key member of executive management team – gifted in translating business objectives into effective solutions.Human.

Human Resources Professional (Lititz and Lancaster Facilities) 1998-2001Human Resources Project Coordinator (Lancaster Financial Facility) 1997-1998Human Resources Administrative Assistant (Lancaster Northeastern Facility) 1996-1997

Customer Service Representative 1995-1996Executive Secretary of Sales/Marketing 1994-1995Executive Secretary of Consumer Relations 1993-1994Administrative Assistant to Regional Manager 1992-1993Dispute Investigator 1992