Susan Yoder Email & Phone Number

Gordonville, Pa

* Measured and evaluated the effectiveness of the hazard control system, policies, and procedures and recommended changes to eliminate work place accidents and injuries.* Planned, developed and implemented safety and initial onboarding training for new employees and annual required programs.* Compiled, analyzed, interpreted, reported and followed up on accidents. Performed post accident inspection on property and injury reports. * Responsible for the overall administration of workers compensation program including negotiation of annual contract. * Responsible for chairing company safety committee and annual state certification.* Represented organization at all required forums (ie. Workers compensation hearings, OSHA informal conferences, unemployment hearings, customer meetings, etc).* Developed organization strategies by identifying and researching human resources/safety issues; contributed information, analysis, and recommended organization strategic thinking and direction.* Implemented human resources strategies by establishing department accountabilities, talent acquisition, staffing, employment processing, compensation, health and welfare benefits, coaching/counseling, training and development, records management, employee relations, retention and compliance.* Responsible for the administration of the 401K program.* Supported management by providing human resources advice, counsel, and decisions.* Ensured compliance with federal, state, and local legal requirements.

York, Pennsylvania Area

Sales/Customer Service Manager*Prepared bids and quotes - high concentration with international customers (UN/World Bank).*Responded in an expeditious and accurate manner to customer inquiries (ie. pricing and discount structure, availability of product, order status, invoicing).*Negotiated contracts with dealers and representatives and set up new factory representative agencies.*Participated in sales/technical training sessions to educate customers on product features and benefits.*Served as liaison between outside sales, finance, operations, purchasing and marketing to determine essential strategic sales approaches and ensure that commitments to customers were consistently met.*Developed, documented, and implemented effective customer-focused procedures and policies, and ensured their compliance with established corporate ISO requirements.*Trained and developed staff (ie. policies, procedures, key metrics, etc.) to meet the changing needs of the business and customers.*Emphasized service and product features and benefits in an effort to close sales and/or generate additional sales of accessories and/or consumables.*Attended industry conferences to develop industry knowledge and build personal expertise of the market.*Fulfilled a key leadership role in completing the company-wide conversion of business and CRM systems – parent company change from Agramkow to Bosch to Mahle-Clevite.*Possess strategic-relationship/partnership-building skills -- listening attentively, solving problems creatively, and using tact and diplomacy to find common ground and achieve win-win outcomes.*Performed as a key member of the safety committee, leading monthly facility health and safety audits.

AMERIGREEN ENERGY Domestic Fuels Provider, Branded Fuel Stations, Marketing Consultation, Equipment§ Responsible for planning, executing, and managing the launch of Amerigreen’s newest equipment product offering, a bio-fuel residential oil burner, throughout Pennsylvania and the northeastern U.S.§ Drove the design, planning and execution of professional sales, marketing, and customer support strategies to promote brand awareness and the sale of the product. § Targeted residential home heating oil service/delivery companies, Amerigreen distributors, furnace/boiler manufacturers, educational institutions, consumers, and bio/heating oil governing bodies to support brand launch objectives.§ Explored and established strategic partnerships in defined geographic segments and markets that supported brand awareness, education of consumers, and product sales growth. § Translated overall brand positioning into consistent and compelling messages that effectively communicated unique and substantial value as compared with competitive offerings.§ Managed projects with internal design team and guided the utilization of a variety of mediums that supported market research/analysis.§ Worked closely with various Amerigreen business units to ensure product budgets, forecasts, cost and pricing strategies, and sales and marketing objectives were met.§ Developed and provided comprehensive and high quality sales, marketing, and technical support for Amerigreen distribution partners by participating in prospect and client meetings.§ Ensured collaboration with other Amerigreen portfolio products to leverage synergies in developing and executing programs for Amerigreen distribution outlets (current and potential). Acted as liaison between the equipment manufacturer and Amerigreen to ensure customer/technical support, warranty claims, purchasing/supply chain, whole good and parts inventories, product improvements, and product quality were maintained effectively.

Marketing Responsibilities:· Assumed full responsibility for designing and implementing lead-generation programs for 33 individual distributors. Provided hands-on management; developed plan for each project, managed design (copywriting, layout, type of item, printing) of all marketing materials (web sites, brochures, kits and customized presentations), oversaw distribution and traveled to offices to provide training to sales staff.· Responsible for all corporate national marketing (web, web placement, print, sales materials, trade shows, public relations). Demonstrated experience in conceptualizing, planning, producing and managing creative and web based initiatives.· Led, motivated and managed a team consisting of a local creative agency, product photographer and web organization to achieve successful completion of projects. · Monitored corporate image to ensure brand adherence.Notable Accomplishments:· Aggressive company-wide rebranding initiative completed (33 distributors, all materials, signage, websites).· Developed and launched public relations campaign and corporate website media room. · Eliminated communication disconnect between corporate and dual-distribution by development of a distributor only environment providing 24/7 access to corporate information and marketing tools. · Launched lead management system – mutually beneficial for both corporate and distribution. Training completed for 40 distributors system wide. · Delivered cost savings of approximately $1,000 per project by combining both organizations under the same creative agency. · Successfully managed annual marketing budget of $ 1.2 million.

Human Resources Responsibilities:· Administered all phases of employee recruitment, orientation and layoff for a seasonal business (exempt/nonexempt personnel). · Demonstrated strong ability to develop business objectives and problem solve. Key member of executive management team – gifted in translating business objectives into effective solutions.Human Resources Responsibilities (continued):· Managed all HR/Legal matters including unemployment and Human Relations Commission complaints (100% success rate).· Responsible for all aspects of administration of a comprehensive benefits package.· Worked closely with health insurance vendor to design and implement health insurance plan (HRA).· Developed and updated job descriptions, procedures, forms and policies.· Interpreted/communicated personnel policies and provided counsel and consultation to managers, supervisors and employees.· Effectively managed Worker’s Compensation program by facilitating light-duty assignments and providing an interface between the company, medical personnel and WC insurance provider. Facilitated transition between WC carriers.· Conceived, developed and implemented HR programs, services and leadership initiatives including comprehensive supervisor training, employee assistance program and performance-based incentive/evaluation programs.· Administrative advisor for Safety Committee and managed safety program including PA safety certification, OSHA 300 log/OSHA inspections.· Secured funds and offered training opportunities for employees through WED net (Workforce and Economic Development Network) dollars acquired through the state of PA.· Responsible for the planning and successful execution of all company events.

Human Resources Professional (Lititz and Lancaster Facilities) 1998-2001Human Resources Project Coordinator (Lancaster Financial Facility) 1997-1998Human Resources Administrative Assistant (Lancaster Northeastern Facility) 1996-1997

Customer Service Representative 1995-1996Executive Secretary of Sales/Marketing 1994-1995Executive Secretary of Consumer Relations 1993-1994Administrative Assistant to Regional Manager 1992-1993Dispute Investigator 1992