Susan Zeran Email & Phone Number

Lancaster, Pa, Us

Lancaster, Pennsylvania, United States

Creative TroubleshooterExecutive AssistantOffice Coordinator Licensed in Property & Casualty insuranceAccounts payable/receivableWebsite creation, coding, and managementData input / Applied EpicTravel and conference planning

• Increased sales by 36% in first full year of being appointed Director• Facilitated the expansion of the multi-level community center• Maintained financial stability while controlling costs, without any lay-offs during 2020 pandemic• Secured funding via grant opportunities, PPP loans, and SBA loan forgiveness• Pursued additional revenue sources via fundraising programs, classes, and corporate sponsorships• Gives direction and leadership to the formation and achievement of the organization’s philosophy, mission, and its annual goals and objectives, overseeing 8 employees• Ensures that the organization meets all Human Resource and non-profit governance requirements and regulations, including OSHA and 2020 Covid-19 government requirements for the community center• Interviewed, hired, trained, terminated employees in accordance with our organization’s policy manual • Creation of Employee policy and safety manuals, complaint forms, incident forms• Communicated effectively with staff, volunteers, board of directors, customers and donors• Maintained records for financial reporting requirements, 990-EZ Annual Return, PA BCO-10, sales tax • Creation of board approved annual budget / Maintained accounts payable and payroll • Planned and executed all special events (educational outreach in schools and community events, community art projects, board member strategic planning retreats, volunteer appreciation events, ExtraGive, etc)• Conducted all marketing, advertising, and social media campaigns• Connected and partnered with local non-profit organizations, businesses, and the community• Supervised volunteer efforts, and job training program for special needs individuals • Proficient in MailChimp, Google Business Suite, Microsoft Office Word/Excel, Google Docs, Weebly, TicketLeap, and multiple social media platforms – ADP (and some Paychex) payroll systems

Lancaster, Pennsylvania Area

Assist the Executive Director in all capacities necessaryFacilitate all community outreach programmingConduct all Marketing, Advertising, and Social Media campaignsConnect and partner with local non-profit organizations and supporting businessesSupervise volunteer efforts, and special-needs volunteer projectsVisual Merchandising and Customer Care of the LCR shop / Open Crafting Space

Lancaster County, Pennsylvania, United States

-- Congruent to other positionsMarketing Consultant My main focus is on facilitating Growth and Empowerment of othersManage Social Media pages and Art placement for local Susquehanna Valley Artists

Lancaster County, Pennsylvania, United States

Area Sales Manager: Fairfield Inn & Suites Lancaster East at The Outlets & TRU by Hilton Lancaster East-Transitioned from a corporate focus to a Leisure / Group Sales focus - continuing to exceed group sales goals for both the Fairfield Inn & Suites Lancaster East and the TRU by Hilton Lancaster East-Assisted in training new sales associate to take over and grow our corporate accounts-Active member of Discover Lancaster and LLAMA (Lancaster Lodging Attractions and Meetings Association) in an effort to partner with other pro-active Sales Teams to bring business to our hotels as well as to Lancaster Count as a whole.-Prospected and partnered with Tour and Travel Operators, FITs, Sporting Tournaments, and Wedding Venues in order to obtain the right mix of business to reach and exceed our company goals.- Unfortunately, I was asked to perform and witnessed severe unethical actions. My refusal led me to take this position in which I would not have to work with Corporate Management anymore. However, I learned still this company was no longer the right for for me and gave a proper 2 week notice. Then passed along my knowledge and responsibilities through training a replacement. There has been a complete turnover of corporate management since this time. Hopefully they are in better hands now.

Lancaster, Pennsylvania Area

Director of Sales: Fairfield Inn & Suites Lancaster East at The Outlets (opened June 17th, 2016)-Exceeded pre-opening sales goals established by Marriott and Springwood Hospitality during first 3 months of employment - Also procuring more pre-opening group on the books than any other previous DOS for the company-Established and built relationships with 104 corporate businesses in the first 6 months of employment through outside sales calls / cold calls (approx. 25 face to face contacts a week), ensuring we are their primary partner hotel. - Directed group, corporate, and transient pricing and sales strategies to ensure a strong opening with a continuous shift of business from our competitors.-Creation and maintenance of hotel's website, web listings, RFP/ lead systems-Began similar pre-opening sales efforts for the Tru by Hilton - both corporate and leisure group focused.-Planned and executed special events such as: Hard Hat Tours, Employee Orientation, Grand Opening Event, Ribbon Cutting Ceremony for the Fairfield Inn & Suites - as well as planned and executed the Ground Breaking Ceremony and Pre-Opening Hard Hat Tours for the TRU by Hilton- Active member of Lancaster County Chamber of Commerce and American Business Women Association in order to raise awareness of Springwood Hospitality's growth into the Lancaster Area and form beneficial business relationships -Proficient in FOSSE, STS, Marriott One Source - working knowledge of MARSHA-Obtained Marriott Access Edge Certification

Lancaster, Pennsylvania, United States

John J. Jeffries -- Seasonal . Sustainable . Farm-Fresh . // Lancaster Arts Hotel-Congruent with my time at Lancaster Arts Hotel-Manage all Sales and Detailing of Private Events between 15 and 120 people-Planning and Coordination of Social Celebrations as well as Corporate Events-Create all Contracts and Banquet Event Orders for client and service staff use-Coordinate and facilitate the use of equipment (AV and otherwise) between 5 Private Dining Spaces-Guide Client Menu Selection to ensure optimum satisfaction while preserving the property's mission

Lancaster, Pennsylvania Area // Growth Properties Hospitalty Management

-Assist the DOS&M and GM of 63 room Historic Hotel of America-Visit current and prospective clients in order to create and maintain relationships-Monitor and minimize business shift to competitors-Book and Coordinate all details for Groups and Meetings. -Report daily stats to STR, while tracking segmentation of all business-Manage hotel’s website and social network pages: Facebook, Twitter, Instagram, Pinterest-Plan and host various Mixers / Networking events-Attend Wedding Shows, Mixers, Networking events, and Press Conferences as needed-Proficient in Word, Outlook, Excel, TravelClick / iHotelier, iStay3, Opera, PMS DataBridge

Linthicum, Md

• Oversee Banquet Department of 4,600 sq ft flexible meeting space• Manager of Old Line Grill, a 45 seat restaurant and lounge / room service for 203 rooms• Manage the properties concierge lounge, the “Club Lounge”• Purchasing, pricing, and promotion for all food and beverage• Certified as Property’s Sheraton Service Culture Trainer – training 90+ employees in Brand and Experience Seminars• Acting Social Sales and Catering Manager for a 6 month period of time –Detailing and Selling weddings for Westin BWI as well as Sheraton BWI• Acting Convention Services Manager for a 2 month period of time –Detailing for Westin BWI as well as the Sheraton BWI• Form effective relationships with entertainment promoters and vendors to create signature Sheraton BWI events such as the Sheraton Sunday Jazz Brunch and the Extraordinary Wedding Expo• Proficient in Delphi Multi Property, HSI- Micros, and Microsoft Office Programs

Wrightsville, Pa

• Event Supervisor for off-site functions of 20 to 600 guests in attendance across MD and PA• Oversee between 2 to 25 servers, bartenders, and kitchen staff (transporting as needed)• Communicate with clients, vendors, and facility contacts to ensure effective relationships

• Manage 12,000 sq. ft of meeting space /Arrange and operate audio-visual equipment• Supervisor of the OffCenter Grill, 3-Diamond 75 seat outlet, while Manager on Duty for the hotel• Supervise and perform annual evaluations• Scheduling and Payroll management • Oversaw special events and wine dinners for up to 75 guests in York County’s only 4-Diamond Restaurant• Acting Banquet Manager for a 3 month period of time

Hospitality Operations And Management

Activities and Societies: Alpha Beta Kappa National Honors Society, Student of the Term for every term attended, Student Ambassador Award.

Elementary Education

Associates Of Liberal Arts, Childhood Development - Elementary Education