Oversaw and directed a team of routing coordinators and dispatchers, providingmentorship, training, and performance evaluations to optimize team performanceMonitored and analyzed key performance indicators (KPIs) related to routing operations,including on-time delivery rates, vehicle utilization and transportation costs to identifyareas for enhancement and implement corrective measuresCollaborated with various departments, including logistics, warehousing, and customerservice, to ensure seamless coordination of transportation activities and meet customerexpectationsAddressed real-time routing challenges and issues, such as traffic delays, vehicle breakdowns, or unexpected delivery changes, to minimize disruptions and uphold servicelevelsManaged relationships with third-party transportation providers, negotiating contracts,monitoring performance, and enforcing compliance with service level agreementsMaintained transparent communication with internal stakeholders, including seniormanagement, operations teams, and customer service representatives, to deliverupdates on routing activities, address concerns, and gather feedback

Spearheaded B2C operations, achieving a fill percentage of 99.8% from new operationsConducted weekly LOI reviews with 3PL to meet targeted goalsImproved packing efficiency by 48%Reduced WFR from 0.8 to 0.4Managed returns processing at 18% of forward capacity.Developed and implemented operational plans to increase fulfillment ratioProactively oversaw delivery/receivables schedule to meet contractual obligationsOptimized cost efficiency through effective communication with central team and 3PLCollaborated with logistics team to ensure timely deliveryImplemented manpower planning strategies for pre- and post-sales operationsEstablished operational benchmarks for warehouses in delivery and order processingoperations.

Collaborated closely with the commercial and Business Development Teams to developand deliver new products and services to existing clients and prospectsEnsured team engagement through effective communication, forward planning, andexceptional organization of activitiesExecuted client reviews in adherence to client expectations and agreed Service LevelAgreementsMonitored client-generated Key Performance Indicators to track and achieve targetedperformanceOversaw preparation and submission of client reports, including relevant keyperformance indicatorsManaged operational team budget, conducting routine reviews to optimize revenue andcontrol costsDeveloped and implemented central initiatives at franchise level to enhance fulfillmentratioProactively managed delivery/receivables schedules to meet sales and purchase contractual obligationsImplemented effective communication strategies between central team and franchise toachieve least cost pathCollaborated with logistics team to ensure timely delivery schedulesAligned inventory adjustments with sales and operational targets in cooperation withsales, marketing, and customer services teams

To ensure complete control on variable costs through optimization of manpower and related resources and Packaging material cost reduction.Fulfill all reservations as per plan during BBD/peak sale/sale period.Successfully delivered May sale and BBD 2019 sale with benchmark metrics.Played important role in delivering BBD 2019 from new setup FRK-BTS (5.2 Lakh sq. ft.) facility.Promoted healthy communications, timely interactions with sub-ordinates/off rolls, retain talent, and promoted Kaizens & participation of team in monthly theme based activities.Optimal usage of Manpower (both during Peak and BAU Load) *Whitefield FC and FRK BTS FC as per ISO 45001 & 12001 Compliance.Handled a Team of 238 individuals that included direct and indirect reporting.Goals Achieved: Reduced P2C Lead time C2H Lead time < 10 mins WP and SP DPMO: 0 PIL DPMO : <40 Bulk area and Table Reconciliation within TAT of D-1 Packing Cancellations : < 80DPMO A2D for IWIT and RO seller recall and IDN breach to be maintained <3 Days IPP improvement of Inventory >= 15%

• Handling Inbound and Outbound warehouse operations, with an area of 1.78 Lakh Sq. feet.• Providing appointments to vendors and fixing their schedules. Working closely with the buyers, vendors, replenishment and stores to optimize operations and reduce cost. Ensuring quality of products.• Ensuring the team consistently meets or exceeds the performance metrics.• Resolving issues related to Invoices, Purchase Orders, Etc...• Ensuring all merchandise are processed in a timely manner and by procedures.• Ensuring compliance with environmental health, safety and corporate regulations. Sustained 0% safety hazards by proactively maintaining clean and organized warehouse.• Maintaining system GRN, put away and X-Dock MDSE as per distribution. Auditing Inward and Outward reports, MRN and other documents, MIS and system hygiene.• Prioritizing picking of stores, which have low running stocks. Fixed route picking and auditing picked MDSE.• Ensuring FIFO compliance to achieve 0% ageing of X-doc MDSE.• Conducting PI of X-doc and updating reports in excel.• Creating PO and Invoices against the deliveries and receivables.• Utilizing space for cost reduction.• Co-ordinating the transport activities, providing accurate routing information to ensure that delivery time and locations are co-ordinated.• Conducting slow/fast movers’ analysis.• Following up with transporters for on-time deliveries to avoid stock-out or loss of sales.• Following up with the sales team when orders low.• Maintaining MIS, dispatch tracker, Order vs. Pick and other reports related to shipping.• Examining invoices and shipping manifests for conformity to tariff and customs regulations.• Movement of stocks to respective storage locations as per SOP for shelf life on regular basis.• Maintaining CCPI on regular basis.• 1s level escalation handling.

Developing in depth knowledge of Products and Clients and successfully leading the Sales support teamHandled a team of 26 sales and field executives.Ensuring the team consistently meets or exceeds the performance metrics.Managing the warehouse and store supply with constant follow-ups with the sales andoperation teamEnsured the deliveries are made on time ensuring customer satisfaction is achieved.Analyzing performance metric data for the company to leverage it for efficiency and costsreduction.Increased territory by developing new strategic channelsLeverage for price decreases at the procurement level.Implemented a quoting process, which increased company revenue by reducing leadtime, increasing customer satisfaction, and more timely proposals to customers.Ensuring adequate inventory levels are maintained to maximize dealers and distributors satisfaction.Assist with recruiting, training, and development of all new inside and outside salespeople.

• Oversee the entire gamut of operations pertaining to Purchases, Sales, and Stock Management• Plan and develop the distribution network for ensuring smooth movement of packaged wheat and cookies to purchasers in North India• Negotiate with wholesalers on prices, credit terms, and time of delivery of materials • Assist the team in preparation of invoices / orders, receipts and payments• Interact with transporters and finalize contracts for receipt and dispatch of materials• Identify opportunities to streamline existing methods, improve efficiencies and reduce costs