Managing Mumbai Fraud Operations team

Cash Management

Managing the GCO team involving Funds Control and Manual Payments.

Team Manager – February 2011-November 2013Roles and Responsibilities:•Managing team which handles end-to-end Settlement functions for Fixed Income operations (Euroclear as well as Domestic for DB Global Market Fixed Income operations supporting FFT and LDN entities)•People Management: includes work allocation, setting objectives, cross training team members to create adequate back-ups, leave management, career development, coaching, talent management, delivering feedback based on performance levels etc.•Verification of critical processes like funding, manual payments and manual trade inputs (MT 202, MT599, MT103 and MT299).•Performing QA requirements and maintaining proper oversight and control of the team’s functions.•Managing attrition within established norm through employee engagement & succession planning.•Monthly 1-0-1’s with teams to discuss feedback, opportunities for improvements, career progression & employee engagement.•Settlement functions include transaction processing such as managing critical fails, nostro / depot management, providing positions to traders, liaising with front office / middle office / static team / agents / custodians for any trade related issues. •Systems known : SSR, Reuters, Omgeo Alert, Euclid, Clearstream, Crest, DTC, Bony, Intellimatch and Swift.•Regular calls with agents/front and other back offices team to review the current process and identify opportunities to streamline the process.•Undertaken projects to streamline the process and reduce handoff which helped in creating efficiencies in the department. Have used Lean techniques and also been trained on Six Sigma (Green Belt) methodologies which were used to successfully complete these projects.•Handle the projects involving opening or updating of new accounts in case of agent/custodian change for any of the settlement market Also to complete the setup of reconciliation accounts on SSR system.

Process Supervisor - February 2009- January 2011Roles and Responsibilities:• Leading the Risk Assessment of the various processes in the team• Managing the Resiliency training plan of the team• Main point of contact for escalation in the team• Prepare the Cross-training plan and leave tracker to ensure proper work allocation and capacity planning

Roles and Responsibilities:• Expertise in settlements of various markets viz: Crest/Fedwire/DTC/Euroclear• Oversee the Process Improvement ideas. • Involvement in proper execution of the BCM plan and BPR activity.

Roles and Responsibilities:•Experience in settlement of domestic and euroclear market involving matching, funding and resolving discrepancy.•Expertise in Swift application for making payments and sending free format message.•Reconciliation of brokerage invoices which are received and ensure that the same are paid in timely manner and any discrepancy is highlighted for quick resolution.

Roles and Responsibilities:•Experience in handling various home loan queries sent by the borrowers through email and letter.