Sushant Kumar Email and Phone Number

• Collaborate with other regional IT heads and corporate IT teams to ensure alignment of IT strategies and initiatives.• Monitor the performance of IT systems and services in the region, identifying areas for improvement and implementing solutions.• Ensure IT services meet service level agreements (SLAs) and business requirements.• Develop and maintain a knowledge base for IT staff in the region, documenting solutions to common issues and best practices.• Gather feedback from users in the region to identify areas for improvement in IT services.• Implement changes to enhance user experience and satisfaction.• Optimize the allocation of IT resources in the region to maximize efficiency and cost-effectiveness.• Identify opportunities to reduce costs and improve resource utilization.• Build strong relationships with business leaders and stakeholders in the region.

• Implement best practices and standards to optimize IT processes and workflow.• Lead a team of 12 IT professionals, providing guidance and direction to ensure the successful execution of projects and initiatives.• Plan, execute, and manage IT projects, ensuring they are completed on time and within budget.• Coordinate with stakeholders to define project requirements and deliverables.• Manage and lead the IT team, providing guidance and support to team members.• Delegate tasks and responsibilities to team members based on their skills and abilities.• Evaluate vendor performance and negotiate contracts to ensure quality and cost-effectiveness.• Oversee the maintenance and administration of IT infrastructure, including servers, storage, and networks.• Communicate IT strategies, plans, and issues to senior management and other stakeholders.• Provide regular updates on IT projects and initiatives.

• Develop and implement IT strategies aligned with the organization's goals and objectives.• Identify opportunities for technological innovation and improvement.• Prepare and manage the IT budget, ensuring cost-effective use of resources.• Monitor expenditures and report on budget performance.• Liaise with external vendors and service providers to procure IT products and services.• Ensure compliance with industry standards and regulations.• Ensure the availability, reliability, and scalability of IT systems to meet business needs.• Implemented a comprehensive training program to enhance the skills and capabilities of team members.• Encouraged a culture of innovation by recognizing and rewarding creative solutions and ideas to team members

• Streamlined IT processes and automated routine tasks to reduce manual effort and errors.• Utilized IT solutions to enhance customer service platforms, implementing innovative technologies in AV, active, and passive components to enrich client experience.• Implemented proactive maintenance and monitoring systems to minimize IT system outages, reducing costs and increasing organizational revenue.• Optimized IT spending by negotiating better contracts with vendors, adopting cost-effective technologies, and eliminating redundant services.• Facilitated innovation in IT infrastructure by transitioning from manual to digital signage, providing a richer client experience.• Trained team members and expanded the IT team to focus on network administration, system administration, business development, and EPABX.

• Provide first-line technical support to end-users, resolving hardware, software, and network issues.• Perform routine maintenance on IT systems and infrastructure, ensuring optimal performance and security.• Assist users with technical issues via phone, email, or in-person support.• Monitor and maintain network connectivity, ensuring reliable access for all users.• Install, configure, and maintain computer hardware, including desktops, laptops, printers, and peripherals.• Implement and enforce IT security protocols to protect against unauthorized access and data breaches.• Track and manage IT incidents and service requests using a ticketing system.• Manage data backup processes and ensure the integrity and availability of critical information.• Work closely with other IT team members and departments to support business operations.• Contribute to IT projects, including system upgrades, migrations, and new technology implementations.

• Provide technical assistance and support to customers for hardware, software, and network issues.• Respond to customer inquiries via phone, email, or chat to resolve issues promptly.• Diagnose technical problems and implement solutions, escalating complex issues when necessary.• Assist customers with software installation, configuration, and troubleshooting.• Ensure software compatibility and compliance with system requirements.• Install, configure, and troubleshoot hardware components, including desktops, laptops, printers, and peripherals.• Replace defective hardware components and coordinate warranty services with vendors.• Use remote access tools to troubleshoot and resolve technical issues for customers.• Ensure secure and efficient remote support services.• Collaborate with technical support team members and other departments to resolve complex issues.• Share knowledge and best practices with team members to enhance overall support effectiveness.