Sushant Kumar Email & Phone Number

Bangalore

 Taking performance appraisal; Monthly one on one with each team member; Team Meeting; Trainings Responsible for overall team performance and SLA of the process for multiple locations Delivering weekly & monthly dashboard (performance report) to onshore service delivery manager Participating in weekly and monthly performance review call Monitoring wing-to-wing process, i.e. managing issues/escalations When appropriate, provide operational cover for absent Senior Managers Creating a positive culture where the work can get done Establishing and implementing goals and objectives Identifying and managing risks, issues and dependencies Build customer relationship, drive confidence and improve customer satisfaction Responsible for the gathering of data, creation of analytics models for interpretation of data sets using tools like Excel and Access Provide the inputs to improve/enhance the client experience as well as increasing the level and quality of services provided to internal and external customers Ensure Risk and Control productivity

Gurugram, Haryana, India

 Taking performance appraisal; Monthly one on one with each team member; Team Meeting; Trainings Responsible for overall team performance and SLA of the process for multiple locations Delivering weekly & monthly dashboard (performance report) to onshore service delivery manager Participating in weekly and monthly performance review call Monitoring wing-to-wing process, i.e. managing issues/escalations When appropriate, provide operational cover for absent Senior Managers Creating a positive culture where the work can get done Establishing and implementing goals and objectives Identifying and managing risks, issues and dependencies Build customer relationship, drive confidence and improve customer satisfaction Responsible for the gathering of data, creation of analytics models for interpretation of data sets using tools like Excel and Access Provide the inputs to improve/enhance the client experience as well as increasing the level and quality of services provided to internal and external customers Ensure Risk and Control productivity

Gurugram, Haryana, India

 Taking performance appraisal; Monthly one on one with each team member; Team Meeting; Trainings Responsible for overall team performance and SLA of the process for multiple locations Delivering weekly & monthly dashboard (performance report) to onshore service delivery manager Participating in weekly and monthly performance review call Monitoring wing-to-wing process, i.e. managing issues/escalations Successful transition of new businesses and passed the tollgate of steady state Customer satisfaction through ensuring deliverables is getting timely process and delivered; Appropriate staffing; Backup arrangement When appropriate, provide operational cover for absent Senior Managers Creating a positive culture where the work can get done Motivate and develop the team by demonstrating good leadership behaviours and management best practice Establishing and implementing goals and objectives Identifying and managing risks, issues and dependencies Build customer relationship, drive confidence and improve customer satisfaction Responsible for the gathering of data, creation of analytics models for interpretation of data sets using tools like Excel and Access Provide the inputs to improve/enhance the client experience as well as increasing the level and quality of services provided to internal and external customers Ensure Risk and Control productivity

Gurugram, Haryana, India

 Creating a positive culture where the work can get done Motivate and develop the team by demonstrating good leadership behaviours and management best practice Establishing and implementing goals and objectives Identifying and managing risks, issues and dependencies Build customer relationship, drive confidence and improve customer satisfaction Responsible for the gathering of data, creation of analytics models for interpretation of data sets using tools like Excel and Access Provide the inputs to improve/enhance the client experience as well as increasing the level and quality of services provided to internal and external customers Ensure Risk and Control productivity

Gurgaon, Haryana, India

 Provide feedback and inputs to the team for development as well as SLA delivery Lead and coach Quality Evaluators on process knowledge and Team Management Manage Transactional Quality and Quality related metrics Able to call out the risks in case of changes/updates to existing process/ acquisition of new ones Trained on Quality related tools and be able to use techniques such as RCA/Fish Bone, Pateros, FMEA to identify top issues and priorities Actively participate in production meeting with quality team Review process and system on an on-going basis to determine where improvements can be made Knowledge of SOP audit and ability to create trackers for process

Gudgaon

Fund Accounting (Alternative Investments)

Gudgaon

Fund Accounting (Alternative Investments)

Master Of Business Administration (Mba) - Finance, Finance, General, 53.88%

Master Of Computer Application (M.C.A), Computer Science, 71.48%

Master Of Science (M.S), Computer Science, 71.48%

Bachelor Of Computer Application, Computer Science, 70.97%

Bachelor of Computer Application (B.C.A)

Intermediate, Computer Science, 74.60%

High School, Computer Science, 66.50%