Sushanta Das Email and Phone Number
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With over 28 years of experience in consumer-facing ecosystems, I am a seasoned executive and startup founder who leads with vision, passion, and innovation. As a change catalyst, I specialize in product management and change management, driving transformative growth and development in both product and consulting arenas.Overseeing the critical areas of AI and Behaviour Science at tRetail Labs, I am on a mission to accelerate the transition of the travel F&B and travel retail industry to an AI-driven mindset. I oversee the development and delivery of cutting-edge AI-infused behavioural sciences-based solutions that span research, consulting, and the creation of an AI analytics platform. These solutions are designed to enhance the customer journey and optimise revenue potential for travel food & beverage and travel retail providers and brands. In my role, I collaborate with industry experts, investors, and stakeholders to identify and unlock new opportunities, creating value for the entire travel F&B and travel retail ecosystem. My work focuses on integrating AI and machine learning to transform the industry, making it more intelligent and responsive to customer needs. My expertise extends across various industries, handling research, consulting, and the build-up of B2B SaaS platforms, ensuring comprehensive and scalable solutions for diverse business challenges.I am also a published author and speaker, sharing my insights and expertise on the trends and challenges in the travel retail and luxury markets. I am always open to connecting with like-minded professionals who share my passion for creating intelligent and delightful customer experiences in the travel F&B, travel retail, and duty-free space. Whether you are interested in exploring new ventures, discussing potential partnerships, or exchanging ideas, I look forward to connecting.For a virtual or real coffee chat, feel free to reach out at Sushanta.das@tretaillabs.com / +61450644012
Tretail Labs
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- tretaillabs.com
- Employees:
- 6
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Ceo And Ai Behavioural ScientistTretail LabsMelbourne, Vic, Au
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Chief Executive OfficerTretail Labs Dec 2021 - PresentMelbourne, Victoria, AuSpearheading a mission to accelerate the travel F&B / Retail industry's transition to an AI Mindset. Optimising customer experience, driving change management, and overseeing project management initiatives for a diverse range of clients. tRetail Labs is engaged across four verticals : Research, Consulting, Innovation along with the creation of an Intelligence saas platform that will unlock Traveller Intelligence, Competitive Intelligence and Spend / Bid Intelligence for the wider industry.KEY ACHIEVEMENTS:Own Change Management / Process improvement consulting projects along with Product oversight.o Develop and execute comprehensive change management strategies.o Led regular updates and workshops for transparency and issue resolution.o Prepare change management strategies and plans, and business process documentation.o Monitored KPIs for continuous improvement and global business value.• Pioneering the “future of work” for the airport F&B industry via nRture which offers a comprehensive suite of features that will aid businesses identify and develop customer centric initiatives for airports and F&B operators. • Signed a global research partnership with The MoodieDavitt Report on the Airport F&B industry and will co-publish annual research reports on Traveller Intelligence, Market Sizing and Competitor Benchmarking on a regional / global basis. • Inked a 2-year strategic partnership with Monash University to foray into Travel Behavior research and Revenue Estimation modelling. Key outcome: Building an AI-based SaaS platform “nRture” for Airports, Travel Retailers & F&B Retailers to build new capabilities to drive seamless experience, engagement / loyalty amongst travellers and impact key business KPIs in exponential ways. • Selected as the Insights partner for DFS during their Melbourne Duty-Free Bid in 2022.A one-stop shop for driving innovation!
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Director - Global Innovation, Strategy & Market DevelopmentDfs Group Limited Jan 2019 - Jun 2020Hong Kong, HkHandpicked to lead the Digital Transformation for DFS’ worldwide conducted and PIT businesses with a distinct focus on PRC markets. Oversaw a complex collaboration across business and technology to revamp legacy systems and built a roadmap to identify / digitalize all consumer touchpoints to create unique business values on a global scale. Achievements:• Led varied technology, global business and functional teams to build a unique digital platform to augment the end-to-end consumer / partner journey. • Built new features to drive B2B2C, Dynamic Commission Modelling, Enhanced Data Analytics features• Formulated and Executed DFS’ first multi-store conducted group strategy [Paris-Venice] to drive a cohesive Upstream – Downstream digital transformation strategy for tourist-led luxury retail business• Collaborated on strategic partnerships with key PRC OTAs (Ctrip, Bamboo, etc.) to augment partner performance -
Director - Operations And ControlDfs Group Limited Nov 2013 - Jan 2019Hong Kong, HkKey responsibilitiesDrive process improvement and operational analytics on conversion and productivity including demand estimation and price sensitivity modelingDevelop and execute division financial operating and control strategyLead the division’s activities on Budgeting, Forecasting & Strategic PlansCollaborate on Business Development opportunities in the regionKey AchievementsStrengthened overall staff performance and harmonization, leading division-wide process compliance including documenting +125 SOPs, implementing staff training modules, and establishing internal audit mechanism.Enabled clear visibility into airport passenger flow and consumption patterns, driving in-depth analytics.Active Collaboration with Prof Anindya Ghose, NYU Professor on key division initiatives around Customer Segmentation – Demand Estimation Models and Social Media Analytics. Drove innovative cost rationalization initiatives to surpass budgeted Shop Profit targets.Led the operations team on driving enhancements to an in-house ecommerce platform to augment customer experience and conversion – Responsible for Deployment and SEO / SEM.Played active role in optimally aligning vendor relationships and launching airport marketing initiatives.Drove strategic marketing tie-ups with leading regional airlines.
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Senior Manager, Worldwide Store OperationsDfs Group Limited Oct 2011 - Oct 2013Hong Kong, HkExposure to Worldwide Luxury Retail and Duty Free operations.Responsible for identified Global Store Operations and Process Improvement initiatives across divisions. Exposure to Business Development initiatives for new opportunities in emerging economiesKey Projects: Roll-out of a Global mystery shopping program, Alignment of Support Staff on a global basis, Operational Excellence through the implementation of BI Tools across divisions, Bids for new airport businessesLed a consultancy project on Sentiment Analytics with relevant learning on developing Sentiment Indexes, Dashboards in line with the corporate strategy. Adequate exposure to third party vendor coordination on web crawler programs like Hadoop.
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Research AssistantshipEssec Business School Oct 2010 - Jul 2011Cergy-Pontoise, FrInvolved in researching 53 luxury brands across 5 major segments : Fashion & Accessories, Watch & Jewelry, Wine & Spirits, Perfumes & Cosmetics and Selective Retailing.Analyzed and Benchmarked Brand Identities, Organizational structures & Style of Management, Emerging markets strategies, CRM & CSR, Retail & Distribution, Systems and Processes, IT, Global Supply Chain and Service @ Point-of-sales.Co-Authoring a Chapter for a Luxury Book on the growing significance of Indian Luxury Brands -
Dgm-OperationsFuture Human Development Limited Dec 2008 - Jul 2010Mumbai, Maharashtra, InKey ResponsibilitiesFormulation and Implementation of strategy for FHDL business development and expansion within the eastern zone.Accountibility for profitability, forecasting and preparing annual sales budgets in line with the operating plan.Quantify and Map developmental needs of retail store teams (2200 in number) to various training programmes. -
Zonal Head- OperationsAditya Birla Retail Ltd. Nov 2007 - Dec 2008Mumbai, Maharashtra, InKey Responsibilities :Implement the strategy for the retail business development and expansion of the supermarket format in the zone.Create a team of professionals, roll out stores and the manage the topline of the supermarket retail business.Supervise allied functions like Merchandising, Marketing, SCM, HR and Training, Visual Merchandising, and Retail Operations.AchievementsInstrumental in opening 33 stores in West Bengal. Planned a roll out in Orissa and Jharkhand.Involved in key strategic areas like P&L Review, ABP budgeting, and planning of future store expansions in the zone.Implemented strategies of increasing the efficiency and profitability of stores with respect to ROI, Stock turnover, Ticket size and Benchmarking. Periodic review meetings with stores to track improvement.Initiated efforts on catchment mapping / Customer profiling & CRM / Competitor Analysis. -
Senior Operations Manager – North ZoneFuture Group Nov 2005 - Nov 2007Mumbai, Maharashtra, InKey ResponsibilitiesOversee the timely opening of all value and lifestyle formats in the North zone.Standardization and Implementation of SOPs across all stores.Audits of SOP compliance at stores.Educate and train store personnel on business metrics.Achievements :Led the New Store Rollout Team ( Value & Lifestyle ) in the North region. Opened 18 stores totalling 5.4 lakh square feet.Standardized Store Operating Processes across all formats of PRIL in the North Zone. Involved in the Monthly audits of store processes. -
Regional Sales ManagerRaymond Apparel Ltd 2001 - 2005Key ResponsibilitiesResponsible for the sales budgets ( value and volume ) of the region.Accountable for merchandising planning, dealer mapping and implementation of various marketing activities in the region.Coordinate various sales related activities amongst 52 Raymond retail shops, 10 EBOs and 150 MBOsAchievementsRegional Sales Manager-NorthAchieved a regional growth of 14% in 2003-04, wherein the All India growth rate was 1%Handled a dealer base of 52 Raymond retail shops, 10 Parx & Park Avenue Shops & over 150 multi-brand outlets.Regional Sales Manager-EastAttained a business growth of 34% through merchandise planning, dealer mapping, in shop promotion & man power planning.
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Manager - Sales And Marketing ( Swatch And Ck Watches )Priya Exhibitors Ltd 2000 - 2001Key responsibility :Responsible for sales and setting up the distribution and dealer network for Swatch and cK watches in North and East India. Responsible for set up of Swatch stores and kiosks in North India.
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Manager- Sales & Marketing NbclEveready Industries India Ltd 1996 - 2000Ini. Management Trainee - June 1996 to March 2001ii. Sales and Marketing - Assistant. April 1997 - March 1998 Key responsibility : Product Management & launch of Eveready Energizer watch batteries in North India.iii. Sales Officer - Miniatures. April 1998 - Mar 1999Key responsibility : Brand Management including setting up of an independent distribution network for watch batteries across India and handling in the marketing and merchandising activities of the brand.iv. Manager - Sales and Marketing ( NBCL ). Apr 1999 - May 2000Key responsibility : Handle the sales and marketing functions of Nepal Battery Company Limited, a 100% subsidiary of Eveready Industries India Limited, based out of Kathmandu.
Sushanta Das Education Details
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Nyu Stern School Of BusinessEcommerce And Corporate Strategy -
Essec Business SchoolLuxury Mba
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Xavier Institute Of Management(Xim Bhubaneswar)Marketing
Frequently Asked Questions about Sushanta Das
What company does Sushanta Das work for?
Sushanta Das works for Tretail Labs
What is Sushanta Das's role at the current company?
Sushanta Das's current role is CEO and AI Behavioural Scientist.
What is Sushanta Das's email address?
Sushanta Das's email address is su****@****abs.com
What schools did Sushanta Das attend?
Sushanta Das attended Nyu Stern School Of Business, Essec Business School, Xavier Institute Of Management(Xim Bhubaneswar).
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