Boosted efficiency by 90% through the documentation of ASIS processes for SOP design.• Spearheaded digitization initiative for database creation of critical information, leading to higher CSAT for ISC customers.• Boosted real-time data visibility using visualization by creating a dashboard using Power BI for merchant acquisition & card issuance.• Steering a portfolio for ISC using the product of Identity Services, handling a team of resources spread across India & Dubai.• Served as primary liaison and managed ongoing change management for projects in FinTech domain.• Designed product roadmap, carried out 360-degree competitor analysis and market research for solution design for Qi Elite product.• Defined the vision, strategy, 450+ use cases and product roadmap for end to end product lifecycle management.• Played a key role in agile adoption and acted as a catalyst for SCRUM practices implementation.• Attended meetings with senior management, suggested custom support strategies, provided world class service in payments domain.• Leveraged knowledge in product management and project management for improving processes, planning, monitoring andexecuting processes to provide support, enhancement and implementation of projects.• Facilitated cross-functional collaboration including operations, developers, testing, solution architects, contract services etc.• Acted as a product evangelist, representing the entire platform at internal forums, answering incoming questions about theproduct and its capabilities, and providing internal and customer training on using the product ISC management.

Handled complete Collections product for Pan India for Fintech business, consisting of all the modules, for 2 clients.• Streamlined product development by prioritizing and sequencing the backlog stories as per business value & ROI.• Automated 95% of the task of field collection executives.• Led end to end product development for a high priority, high impact project as a SPOC for stakeholders.• Defined user acceptance test cases & information architecture with wire frames for the UX/UI designer.• Designed the complete Smart Collections YMS application project for the company for the all-AI driven debt collections,developed an MVP and carried out A/B testing.• Developed a prototype and tested the same to aid in product design development and improvisation.• Facilitated clear understanding of client requirements and designed the flow of agile delivery in 3 months TVS Credit.• Monitored the design and guided the changes, also followed up with the clients for the fields that are mandatory.• Maneuvered a complex project terrain by defining the scope of the project, developing strategies for distributed and global teams,overseeing implementation, creating new processes and optimizing existing processes.• Identified various potential risks and performed qualitative and quantitative analysis to develop mitigation strategies.• Assessed vulnerabilities for data breaches and led impact analysis assessment for the same.

Liaised with Project Director & Solution Delivery Managers to translate design into technical & functional aspects.• As a Consultant & Scrum Master for Credit module carried out end-to-end implementation of High Radius AccountReceivables On Demand Cloud Application projects in a high-profile North America enterprise project.• Led end to end project management from blueprint design to Implementation & UAT Testing, Go-Live & Hypercare phases.• Indulged in solution-selling and customized solutions based on client needs and requirements.• Handled backlogs and cleared impediments, completed the project with excellent reviews from clients.• Expanded the team by identifying relevant talent as freshers and interns.• Leveraged expertise in project management to identify stakeholders, develop project management plan, scopemanagement plan, collected requirements, defined scope, planned cost management and determined budget.• Trained 10+ consultants as a part of implementation support and received recognition for efficacy of training.• Empowered teams to embrace cross-functionality, iterative development, and continuous improvement.• Maintained and monitored project plan and schedule; actively identified project risks and mitigated them through solutions.

Worked closely with the CFO & CDO in conversion using FBDI.• Analyzed data and created dashboards for data visualization to enable data visibility across verticals.• UAT Testing of Oracle E-Business Suite (EBS) applications for financial module.• Responsible for performing high-risk impacting activities (pre-and post-run Overhead Assessment Cycle in Electronicpayment).• Prepared and analyzed various financial reports- national payment, unrecorded liability & vendor management

Carried out assigned UAT system testing functions and participated and provided feedback to business process andprocedural realignment projects.• Worked as IC for complete FT Global Workflow project E2E implementation right from Design, Implementation, UAT testing, GOLive communicating with all the stakeholders, and automated processes to save 290h/annum.• Performed trade audits and client specification request as per the risk control and internal audit functions.• Liaisoned with other teams / department like Middle Office, Front Office, Audit and Compliance as required.

Worked in a swift manner to address and resolve customer issues at branch.• Stood as highest sales executive for 3 quarters.• Got promoted from sales executive to assistant manager in a period of one year.