Handling End to End recruitment (Non-IT & IT)Employee database managementMaintaining accurate employee records for the internal and external audit’s purposeInitiate and lead human resource programs and projectsConduct research through various methods (data collection, surveys etc.) to identify a problematic situation or find the cause,Provide advice and recommendations to HR personnel for resolution of daily issuesFormulate strategic and practical plans to address human resource mattersAssist in recruiting, training and management of personnelDevise plans and techniques to drive change and culture managementAssist in the development and integration of policiesSelect and implement suitable HR technologyHelp establish control systems for compliance with business methods and HR practicesReview systems and processes and make modifications to address issues ,Refurbish knowledge of advancements in the

• Team Productivity Ensure audit targets are set for each process and its achieved.• Ensure Audit on Audit are done for each process and achieved.• Ensure Feedback coverage for the team managed feedback coverage to be within Tat.• Create Respective Reports and dash board view of action plan, progress, highlight’s and low lights.• Ensure Reports are timeless and accurate.• Work closely with customer to address and resolve customer issues.• Track, monitor, and deliver trainings and certifications for new joinees.• Collaborate with Floor managers and Team Leads to identify and deliver training and quality requirements.• Perform quality audits of trainees, team members, quality analyst, and Trainers.• Attend/ clear customer driven certification programs.• Identify and address Trainee Learning issues and control attrition.• Implement and track Performance improvement programme plans, metric reporting.• Nesting support until employees move into operations.• Create Performance Improvement Plan criteria, track progress (target Vs achievedmetrics). Ensure regular calibrations are done as per customer requirements, and align internal stakeholders,vendors and audit teams accordingly.• Monthly bottom quartile (BQ) alignment to Quality Assurance team for monitoring, review/feedback and track progress of BQ, improvement percent.• Quality Assurance audits performed across the floor to ensure adherence to standards agreed with customer to the payment card industry (PCI) and quality guidelines.• Regular cadence with internal and external stakeholders to report weekly /monthly performance.• Run internal process improvement initiatives on the floor to bridge process gaps and enhance floor performance.• Conduct regular hygiene audits to track call metrics, especially for 0-30 day’s performance.• Run Root cause Analysis for defective calls and ensure corrective actions are applied, Feedback provided to employees.

• Team Productivity Ensure audit targets are set for each process and its achieved.• Ensure Audit on Audit are done for each process and achieved.• Ensure Feedback coverage for the team managed feedback coverage to be within Tat.• Create Respective Reports and dash board view of action plan, progress, highlight’s and low lights.• Ensure Reports are timeless and accurate.• Work closely with customer to address and resolve customer issues.• Track, monitor, and deliver trainings and certifications for new joinees.• Collaborate with Floor managers and Team Leads to identify and deliver training and quality requirements.• Perform quality audits of trainees, team members, quality analyst, and Trainers.• Attend/ clear customer driven certification programs.• Identify and address Trainee Learning issues and control attrition.• Implement and track Performance improvement programme plans, metric reporting.• Nesting support until employees move into operations.• Create Performance Improvement Plan criteria, track progress (target Vs achievedmetrics). Ensure regular calibrations are done as per customer requirements, and align internal stakeholders,vendors and audit teams accordingly.• Monthly bottom quartile (BQ) alignment to Quality Assurance team for monitoring, review/feedback and track progress of BQ, improvement percent.• Quality Assurance audits performed across the floor to ensure adherence to standards agreed with customer to the payment card industry (PCI) and quality guidelines.• Regular cadence with internal and external stakeholders to report weekly /monthly performance.• Run internal process improvement initiatives on the floor to bridge process gaps and enhance floor performance.• Conduct regular hygiene audits to track call metrics, especially for 0-30 day’s performance.• Run Root cause Analysis for defective calls and ensure corrective actions are applied, Feedback provided to employees.

Responsibilities:• Identify training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments• Design and expand training and development programs based on the needs of the organization and the individual.• Work in a team to produce programs that are satisfactory to all relevant parties in the organization, such as line managers, accountants and senior managers at board level• Consider the costs of planned programs and keep within budgets as assessing the return on investment of any training or development programme is becoming increasingly important• Develop effective induction programs.• Devise individual learning plans.• Produce training materials for in-house courses.• Manage the delivery of training and development programs and, in a more senior role, devise a training strategy for the organization.• Monitor and review the progress of trainees through questionnaires and discussions with managers• Evaluate training and development programmes• Amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment• Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups• Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses• Have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of e-learning packages• Research new technologies and methodologies in workplace learning and present this research.• Creation of modules on E-commerce and Banking Products.• Trainer work ways compliance check.• Client Exceptions on compliances.• Client Review and Action Planner.• Client and Internal Calibration on product and Process.• Seek Client Support and Extend Support.

Handling Queries/support relating to high valued customers(Titanium category). Coordinating with back end/technical teams to provide faster resolutions.Improving customer satisfaction,via quicker resolution time.Data sorting,reports generation for inbound support center teams.Handle trainings for novices.Handling escalations,providing floor support/assistance at in bound support teams.Assist quality assurance teams with necessary support as required.preparing and sharing monthly dashboards/reviews with management.

Credit underwriting/Credit analysis and decision making with respect to approval or denial of unsecured loan proposals.Review of loan proposals aligned with banking policies and portfolio quality.Credit underwriting based on understanding of credit policies,kyc norms and well conversant with RBI regulations.Evaluate debt to ratios,loan to value ratios,credit score,documents, external de-dupe valuation basis CIBIL/Equifax/Experian and other factors.bank analysis,operating trends,financial ratio,debt service capacity,liquidity/Cash flow,vintage of customer.pre sanction checks-adherence to kuch norms and profile wise scrutiny of income,financial and bank statements etc.deft at handling tasks pretending to credit underwriting within specific TAT with bank policy,guidelines,procedures are met ensuring credit quality and control delinquency and frauds.conducting personal discussion with customer at their office premises to take over view credit worthiness.Detailing the facts,figures,strengths,weakness of the proposed customers.Hand holding of internal and external department such as CPA,DSA and FI agency for better understanding of process.

Handling Auto,personal loan Credit/operations for the region & providing end to end credit/operations support to 13 penal banks.managed a team of 15 Hub credit officers/operations staffs placed in respective locations.Delegation of Authority for Credit underwriting of Auto,personal loan,credit card for down payment.kept charge backs at an acceptable level without sacrificing on quality.Track daily sales generated activity and productivity reports to support the Area operations.provide initial training for newly hired employees on process and policy.carrying out documents checks through various stages & ensuring banks policy and standards are met.This includes end to end process check & follows up of customer applying for car loan & credit cards.Underwrite Auto,Personal loan,Credit card and Down Payment loan facility provided by Al-Futtaim.Personal discussion with the customer, review and evaluate the eligibility requirement to determine approval/rejection.Forwarding daily MIS reports to higher management on cases disbursed.Resolving queries and providing back-end support internally and externally.

Credit Underwriting/credit analysis and decision making with respect to approval or denial of unsecured loan proposals.Review of loan proposals aligned with banking policies and portfolio quality.credit underwriting based on understanding of credit policies,KYC norms and well conversant with RBI regulations.evaluate debt to ratios, loan to value ratios, credit score, documents, external de-dupe valuation basis CIBIL and other factors.pre sanction checks - adherence to KYC norms and profile wise scrutiny of income, financial and bank statements etc.hand holding of internal and external department such as CPA,DSA and FI Agency for better understanding of process.