Sushant Kadam Email & Phone Number

Pune, Maharashtra, India

Responsible for: • Working with Client in getting hands-on information on their workflow, evaluating performance, and providing feedback.• Providing complete visibility to clients via Dashboards/Reports.• Working closely with various departments, such as operations and quality, to ensure timely deliveries.• Successful collaboration with stakeholders externally & internally.• Addressing escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.• Developing proposals & strategies in response to the needs outlined by the customers.• Complete involvement in customer success and delivery operations.• Daily/Weekly/Monthly governance calls with clients and operations to track KPI & SLA.

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune/Pimpri-Chinchwad Area

• Managing a team of 45 resources delivering data conversion projects• Significantly improved productivity percentage by training and feedback sessions• Logically ensuring that there are no quality mishaps• Creating processes around operations and delivery for smooth business continuity• Managed to get two globally acclaimed clients to give constant business for 6-7 years• Ensure a steady balance of operational cost against the revenue• Regular process improvement activities like skill set development / new technology adoption

Pune/Pimpri-Chinchwad Area

• Data Extraction using ABBYY Fine Reader.• Proofread the extracted data to ensure the quality of text.• Tagging of the extracted data with the use of various In-House tools.• Validating the output XML file and resolving the errors.• Perform the final checklist to maintain the quality as per the defined SLA.• Move to the QC session.