Sushant Khairnar Email & Phone Number

Mumbai, Mh, In

India

Creating an impactful ecosystem for Tier 2, 3 students, Colleges and Companies

India

India

Mumbai, Maharashtra, India

An awesome 4 years, building the digital team at Kotak Life, getting superb digital products out, re-engineering and simplifying processes, using data for the right problems.Data & Analytics- Built the Analytics vertical, focus on revenue accruing models. x-sell model lifted conversions 3x, customer persona models being used for new product development, reactivation model helped get business from dormant distributorsDigital Sales Business- Reimagined digital sales… Show more An awesome 4 years, building the digital team at Kotak Life, getting superb digital products out, re-engineering and simplifying processes, using data for the right problems.Data & Analytics- Built the Analytics vertical, focus on revenue accruing models. x-sell model lifted conversions 3x, customer persona models being used for new product development, reactivation model helped get business from dormant distributorsDigital Sales Business- Reimagined digital sales journeys (D2C), simplified onboarding, improved conversions- Conceptualised and built personalised and easy purchase journeys for banca customers, witha layer of analytics on the top.- Integrated with over 40+ digital ecosystem distributors, created a plug and play model forsuper-fast onboarding of partners. Show less

Mumbai, Maharashtra, India

Distributor Experience & Productivity- We re-imagined and built a completely digital self-onboarding experience for prospective advisors.- Life Advisors & Partners appreciated the engagement and productivity apps, custom built for them.Enhancing Customer Experience.- Digital servicing initiatives now contribute to 2/3rd volumes, self-serviced by customers themselves, within 2 years. Earliest ones to introduce WhatsApp as a self-service channel. - Ideated and… Show more Distributor Experience & Productivity- We re-imagined and built a completely digital self-onboarding experience for prospective advisors.- Life Advisors & Partners appreciated the engagement and productivity apps, custom built for them.Enhancing Customer Experience.- Digital servicing initiatives now contribute to 2/3rd volumes, self-serviced by customers themselves, within 2 years. Earliest ones to introduce WhatsApp as a self-service channel. - Ideated and re-engineered Insta-servicing for customers, resolution of service requests now happen within 5 minutes, end-2-end. Show less

India

Leading the eCommerce Strategy and Execution.Creating a brand and acquiring customers through normal and non-conventional sources !!Working with the eco-system to deliver an awesome customer experience.

Gurgaon, India

Led awesome teams to deliver assignments across several verticals and domains, with focus on revenue, products and technology. Cross-domain delivery across Business Models, Products, Sales, Operations, Analytics. Adept around highly unstructured situations and building up from scratch. Passionate about product creation to delight users + monetization ability.His functional experience is across Strategy (Growth Strategy, Market Entry), Business Creation (Scaling Up, Turn-Around), Product… Show more Led awesome teams to deliver assignments across several verticals and domains, with focus on revenue, products and technology. Cross-domain delivery across Business Models, Products, Sales, Operations, Analytics. Adept around highly unstructured situations and building up from scratch. Passionate about product creation to delight users + monetization ability.His functional experience is across Strategy (Growth Strategy, Market Entry), Business Creation (Scaling Up, Turn-Around), Product Management (Online Platforms, Mobile Apps, GDS), CRM (Experience, Systems), Performance Improvement (Productivity improvement) and Organization Building (Structure and Roles, Talent Acquisition). Select Projects include : - Built a Classifieds Business for intermediaries, product launch and scale-up within 6 months.- Scaled Up Health Renewals Business within 3 months. GMV > USD ~10 MN- Set Up Inbound Sales Vertical from scratch. ~5x conversions compared to Outbound.- Led the creation of Online Life Insurance category in 2008, the 1st one across the globe.- Built and enhanced CRM systems for call center work force, currently supporting 7 different businesses, 24 processes and ~2000 tele-executives- Built Intuitive Customer Experience across Web and Mobile Apps, improved conversions and un-assisted purchase.- Hired and groomed about 30% of the management team, including Business Unit Heads, Product Heads & Tech Team Heads and Shared Services Heads. Show less

Gurgaon, India

1. Key Account Manager - NetherlandsManaged the entire Online Product, CRM, Tech Dev, and Integration Projects for The Netherlands. Select Projects Include- Sales Growth and business building for Netherlands market.- Improvement of Conversion Rates on the Website- Speedy Integration with New Suppliers- Managed the budget and day-to-day operations for Netherlands2. Core Intelligence Platforms - Conceptualized and Led the creation of - Decision Support… Show more 1. Key Account Manager - NetherlandsManaged the entire Online Product, CRM, Tech Dev, and Integration Projects for The Netherlands. Select Projects Include- Sales Growth and business building for Netherlands market.- Improvement of Conversion Rates on the Website- Speedy Integration with New Suppliers- Managed the budget and day-to-day operations for Netherlands2. Core Intelligence Platforms - Conceptualized and Led the creation of - Decision Support System integrating Financial Goals, Org Structure Goals. Built Accountability and Transparency across the company. - Pan-European Web-Based CRM. Modules included Customer Demographics, Marketing Effectiveness, Online Product and Supplier Analytics. - Voice-of-Customer Discovery Systems, to improve customer experience. Show less

Hyderabad Area, India

Managed the quality of delivery for Finance & Accounting CoE for a US Based Auto Client. Worked with internal stakeholders, process teams, and engaged with clients to solve pain points and deliver superior productivity. With a good handle over Six Sigma and Lean Methodology, created a annual savings of USD 2 mn.- Led Six Sigma Project to improve Paid-On-Time Invoices, cycle-time reduction.- Created a FlexiStaffing model to handle volatile volumes of incoming AP/AR invoices… Show more Managed the quality of delivery for Finance & Accounting CoE for a US Based Auto Client. Worked with internal stakeholders, process teams, and engaged with clients to solve pain points and deliver superior productivity. With a good handle over Six Sigma and Lean Methodology, created a annual savings of USD 2 mn.- Led Six Sigma Project to improve Paid-On-Time Invoices, cycle-time reduction.- Created a FlexiStaffing model to handle volatile volumes of incoming AP/AR invoices, while meeting Service Levels. Reduced unbilled resources (bench). Appreciated across divisions.- Simplified processes, automated tasks to speed up transactions using Lean Methodology- Mentored Green Belt and Lean projects. Show less

Mumbai Area, India

- Ensured smooth operations of PolyPropylene Manufacturing Unit.- Achieved Production Targets by troubleshooting problems, minimizing downtime- Implementation team member - Increase production capacity of PP plant by 70

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor’S Degree, Chemical Engineering, Gold Medalist

Activities and Societies: College Representative to University

Education record