Sushant Shelar Email & Phone Number

Frankfurt Am Main, Germany

• Develop and implement comprehensive lead management strategies to optimize CRM effectiveness and drive ROI.• Conduct in-depth analysis of lead generation, nurturing, and conversion processes to identify areas for improvement.• Optimize the use of Salesforce and HubSpot to enhance lead qualification, tracking, and pipeline management.• Collaborate closely with marketing and sales teams to ensure CRM strategies align with overall business objectives.• Create and maintain detailed reports and dashboards that provide actionable insights into campaign performance and lead management.• Train and support team members in the effective use of CRM tools, ensuring adherence to best practices in data management.• Monitor and enhance CRM data quality and integrity, implementing necessary improvements to maintain high standards.• Stay abreast of the latest CRM trends, technologies, and best practices to continuously improve our lead management processes.

Metzingen, Baden-Württemberg, Germany

Metzingen, Baden-Württemberg, Germany

• Executed diverse ad hoc analytical tasks, providing essential support to the team and stakeholders.• Optimized a customer segmentation strategy that led to a more personalised marketing approach, hiking sales by 20%.• Collaborated closely with the market consulting and international teams on over 200+ database inquiries, driving omnichannel integration, consulting fashion experts, and interpreting reports from 29 markets for various campaigns.• Contributed significantly to the analytic team during 5 testing phases for new releases, updates and migration of the customer database to a new CRM system, identifying 10 areas for improvement.• Developed and produced 3 weekly, 2 bi-weekly, and 6 monthly analysed and performance reports focusing on different KPIs for global markets.• Formulated a series of automated workflows and optimisations into the reports that reduced manual data entry by 70%, saving 5 hours a week for the Global customer engagement team.

Bad Neustadt An Der Saale, Bavaria, Germany

• Operated with procurement and SAP teams on 10+ diverse projects, acquiring practical expertise in procurement procedures and SAP functionalities.• Generated comprehensive reports from detailed data analysis and market research, providing actionable insights that enhanced strategic sourcing strategies and enhanced decision-making processes, leading to a 25% boost in overall operational efficiency.• Engaged in supplier negotiations, prepared contracts, and sustained supplier relationships, ensuring seamless procurement operations, results in efficiently processed specifications into 100+ orders and upheld material master data within the ERP system.

Pune, Maharashtra, India

• Managed a team of 20+ CRM specialists to tailor customer engagement strategies that boosted customer satisfaction rates by 25% within a year.• Designed and performed CRM training programs for new hires, improving the department's productivity by 30% within 6 months.• Championed a complete overhaul of the customer service process with cooperation of various departments (product teams, logistics, technical support, IT), reducing average conversation times from 10-18 minutes to 6-12 minutes.• Conducted quarterly CRM performance reviews to identify areas for process enhancement, leading to a 15% increase in team efficiency.• Facilitated data analysis and evaluation, presenting analysis in a clear and concise manner using project management tools.• Developed and tracked key performance indicators for CRM usage, enabling the identification of performance gaps and solutions to address them which increased the customer satisfaction rate by 20%

Pune, Maharashtra, India

• Conducted market research, competitor analysis customer profiling, providing valuable insights and recommendations for business development• Contributed to the creation of marketing strategies and sales email campaigns.• Leveraged comprehensive data analysis to drive business growth by identifying target markets, market conditions, customer behavior and industry trends

Ahemdabad

• Collaborate with the design team to assist in the creation of mechanical designs based on project requirements and specifications.• Support the development of 3D models, drawings, and technical documentation using Auto CAD and CATIA software.• Assist in conducting feasibility studies and design reviews to ensure design compliance with industry standards, regulations, and cost-effectiveness.• Support the preparation and modification of technical drawings, specifications, bills of materials, and other engineering documentation.

Master'S Degree, Operational Excellence

Pgdm, Operations Management And Supervision, 8.5

Bachelor Of Engineering - Be, Mechanical Engineering

Diploma, Mechanical Engineering