I am a versatile professional with over 7 years of experience in the service industry, specializing in CRM and Operations. Currently, I am pursuing a Master's degree in Operational Excellence at Hof University while working as a CRM Consultant Intern with Hugo Boss. In my role as a CRM Consultant Intern at Hugo Boss, I am gaining invaluable experience in leveraging customer relationship management systems to enhance customer satisfaction and loyalty. Collaborating with cross-functional teams, I have utilized data analysis to drive targeted strategies, resulting in improved customer engagement and retention. Through this experience, I have honed my communication and interpersonal skills, establishing productive relationships with stakeholders at all levels.Prior to this, I gained valuable experience as a Working Student with Siemens, focusing on SAP Procurement. During my time at Siemens, I developed a strong understanding of procurement processes and leveraged my skills to contribute to the organization's operational efficiency. This experience allowed me to collaborate closely with cross-functional teams, ensuring seamless procurement operations and cost-effective solutions.I worked for over 4 years as a CRM Operations Manager for Amazon.de at Concentrix. This role provided me with a comprehensive understanding of operations management, where I excelled in overseeing various processes and driving operational excellence. Simultaneously, I completed a Post Graduate Diploma in Operations from MIT, enhancing my knowledge and skills in the field.As a passionate advocate for CRM and operational excellence, I welcome the opportunity to connect with like-minded professionals. Let's explore ways we can collaborate to drive success, optimize operations, and enhance the customer experience.
