Sushant Sharma Email & Phone Number

New Delhi, Delhi, India

• As a part of the $30 billion Jindal Group, which is a global outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. Here, Drive and implement digital transformation.
• Synthesize business requirements into functional and technical specifications, ensuring alignment with stakeholder needs and delivering solutions for complex challenges, product growth & customer service excellence.
• Create detailed project plans, business cases, and process flow diagrams (As-Is & To-Be) to streamline project execution.
• Prioritize features and enhancements based on impact, feasibility, and alignment with the product strategy & industry trends.
• Maintain key product documentation, including Business Requirements Documents (BRD), Functional Requirements Specifications (FRS), System Requirement Specifications (SRS), user stories, test plans, test scenarios, and.
• Leverage Agile Scrum methodology to break down requirements into epics, features, and user stories.

Chandigarh, India

• Prepared and submitted approximately 400+ proposals to clients for various projects, resulting in a 65% success rate.
• Elicit, analyze, and document business requirements and prepare technical documentation (BRD, PRD, FRD/FRS, RFP, SRS) and Scope documents for SAAS and client custom projects in E-commerce, Logistics, Online.
• Understand problem statements and manage change requests for enhancements and modifications of business requirements for existing product features after consulting with Stakeholders.
• Identify gaps in existing systems, check scalability, also provide solutions and recommendations for best practices platform or process improvement.
• Led the end-to-end software development lifecycle, from requirements gathering to implementation using agile methodologies (e.g., Scrum, Kanban), defining quality standards and metrics to ensure timely and high-quality.
• Conducted risk analysis, gap analysis, use cases, user stories, User Acceptance Criteria, sprint planning, scrum meetings, and testing.

Chandigarh, India

• Gathered and analyzed user and functional requirements, documenting use cases, process maps, wireframes, and non-functional requirements to ensure project alignment.
• Coordinated cross-functional teams to meet project goals and adhere to software development life cycle & STLC processes.
• Monitored project progress by tracking activity on Trello & Jira, resolving problems, and recommending actions for successful implementation.

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

Amritsar, Punjab, India

Master'S Degree

Bachelor'S Degree

12Th

High School