As a part of the $30 billion Jindal Group, which is a global outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. Here, Drive and implement digital transformation strategies, optimize business processes, and leverage data visualization and business intelligence to identify digitization opportunities that enhance overall business performance. Digital Transformation Projects: Managed and prioritized business requirements for 10+ digital transformation projects, focusing on process automation, business strategies, and technology integration to streamline processes across various departments & clients. Product Management: Co-managed 4 products with the product managers, including Jindal Group's global “AuctionIT” platform, HRMS Tool “Touchpoint”, and a performance monitoring tool, “Xcellence.”• Synthesize business requirements into functional and technical specifications, ensuring alignment with stakeholder needs and delivering solutions for complex challenges, product growth & customer service excellence. • Create detailed project plans, business cases, and process flow diagrams (As-Is & To-Be) to streamline project execution.• Prioritize features and enhancements based on impact, feasibility, and alignment with the product strategy & industry trends. • Maintain key product documentation, including Business Requirements Documents (BRD), Functional Requirements Specifications (FRS), System Requirement Specifications (SRS), user stories, test plans, test scenarios, and training materials.• Leverage Agile Scrum methodology to break down requirements into epics, features, and user stories.• Design wireframes and mind maps for data integration and real-time monitoring via Power BI.

• Prepared and submitted approximately 400+ proposals to clients for various projects, resulting in a 65% success rate.• Elicit, analyze, and document business requirements and prepare technical documentation (BRD, PRD, FRD/FRS, RFP, SRS) and Scope documents for SAAS and client custom projects in E-commerce, Logistics, Online Marketplaces, Social Networking, Healthcare, BFSI, and On-demand Services. • Understand problem statements and manage change requests for enhancements and modifications of business requirements for existing product features after consulting with Stakeholders.• Identify gaps in existing systems, check scalability, also provide solutions and recommendations for best practices platform or process improvement.• Led the end-to-end software development lifecycle, from requirements gathering to implementation using agile methodologies (e.g., Scrum, Kanban), defining quality standards and metrics to ensure timely and high-quality project deliverables.• Conducted risk analysis, gap analysis, use cases, user stories, User Acceptance Criteria, sprint planning, scrum meetings, and testing. • Produced monthly & yearly reports on KPI metrics analytics for products using SQL, and Power BI & provided data-driven insights to businesses to support decision-making and drive business growth.

• Gathered and analyzed user and functional requirements, documenting use cases, process maps, wireframes, and non-functional requirements to ensure project alignment.• Coordinated cross-functional teams to meet project goals and adhere to software development life cycle & STLC processes.• Monitored project progress by tracking activity on Trello & Jira, resolving problems, and recommending actions for successful implementation.